1280 Case Manager - West Plains


TITLE Case Manager - West Plains




IMMEDIATE SUPERVISOR Director of Counseling Services


The Case Manager will assist the Director of Counseling Services and Grizzly Care Team with addressing the non-clinical needs of students who have health, mental well-being, economic, and/or food insecurity challenges through a variety of interventions, referrals, and follow-up services.  Responsibilities will include case management, assistance with the Grizzly Care Team, supporting management of the Counseling Center, and collaboration and consultation with faculty, staff, academic departments, off-campus stakeholders, parents/families, other campus stakeholders, colleagues within Student Services, and other campus partners to minimize academic disruptions and help resolve problems affecting students’ academic success. This full-time position on the Missouri State-West Plains campus will work to foster student development and well-being by offering a supportive personalized response. 


Education: A high school diploma or the equivalent is required. An associate degree is preferred in student affairs, higher education, social work, counseling, criminal justice, or related field. An equivalent combination of years of experience and education may be considered for substitution of educational requirements.

Experience: Prior experience of at least one year in mental health, counseling, social work, higher education, or a related field is preferred.

Skills: The ability to recognize and set appropriate boundaries with students, including maintaining a focus on connecting students to resources and coaching. Must have excellent problem solving and conflict resolution skills, strong organizational and administrative skills, strong interpersonal communication skills, ability to thoroughly document conversations and actions regarding case management, excellent written and verbal communication skills, team building skills, the ability to build positive and effective relationships across the campus and community, a strong commitment to diversity, ability to work independently with minimal supervision, ability to manage multiple tasks, knowledge of legal issues in higher education and ability to provide exemplary customer service. The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required.


1. Serves as an intake person for students in crisis, chronic, or emerging situations that compromise the student’s ability to be academically successful.

2. Collaborates with the Vice Chancellor of Student Services to implement non-clinical interventions to provide follow up care, support and resources for students who have challenges with academic, health, wellness, conduct, safety, or their general welfare or may be at risk of not being retained if support is not provided.

3. Assists Counseling Center Clinicians in scheduling, completing administrative paperwork with students, and referring students to the appropriate level of care within the Counseling Center or the community.

4. Monitors and documents student progress for students who have been referred to campus or community resources.  Provides follow-up services to encourage compliance with recommendations.

5. Works collaboratively with various university departments (i.e., Residence Life, Dining Services, Academic Advising, Financial Aid, Registration and Records, etc.) on individual action and support plans for students of concern. Cultivates relationships with university and community resources and readily contacts resources on the behalf of students.

6. Attends weekly Behavioral Intervention Team (BIT) meeting and coordinates referrals and support services for students referred for support. The Case Manager will also serve as a member of the Grizzly Care Team/BIT.

7. Supports the work of the Vice Chancellor of Student Services and Director of Counseling Services when managing a crisis or student death to ensure students in emergency situations are receiving appropriate support, including coordination of memorial activities.

8. Assists the Counseling Center with outreach and educational activities and/or events to promote proactive mental health care on campus.

9. Maintains accurate and confidential student records using established protocols.

10. Contributes to the development of policies and procedures on a broad range of issues affecting Student Services by serving on appropriate committees and supporting the goals of the unit and the University.

11. Contributes to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.

12. Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses as required by the Dean of Student Services.

13. Contributes to the overall success of Student Services and the University by performing all other duties and responsibilities as assigned.


The Case Manager reports to the Director of Counseling Services and may be required to supervise student employees on daily office functions.