1184 Business Process and Reporting Analyst - Enrollment Management


TITLE Business Process and Reporting Analyst - Enrollment Management




IMMEDIATE SUPERVISOR Director of Enrollment Management Systems and Reporting


The Business Process and Reporting Analyst - Enrollment Management provides technical leadership and support in the development, implementation, and enhancement of technical solutions critical to the mission of the departments within Enrollment Management and Services.  This position improves business processes by working with staff to analyze day-to-day and recurring operations and taking a technical lead role in designing and communicating enhancements and fixes to information technology staff, as well as keeps staff apprised of status updates, leads testing, and assists with documenting and training staff on improvements and changes, including upgrades to enrollment management and services-related student information systems (SIS) and reporting software. The Business Process and Reporting Analyst Enrollment Management researches, develops, and enhances the University’s student data system and other related applications for data reporting and analysis and plays a key role in enhancing Enrollment Management and Services ability to provide student and academic-related data, applications, and resources that support data-driven decisions.


Education: A Bachelor’s degree or an equivalent combination of education and experience is required.  A Bachelor’s degree in a computer-related field is preferred. An equivalent combination of years of experience and education may be considered for substitution of educational requirements.

Experience: A minimum of two years of experience in one or more of the following areas is required: a) leadership and management of information technology projects, b) analysis of data systems for the enhancement of business operations, or c) production of advanced report writing through database application programming with fluency exhibited in any of the following: PL/SQL, SQL, Argos, Applications Manager (i.e. AppWorx), HTML, ASP, XML, GRAILS, Oracle tools, or similar languages or tools.  Experience with relational databases and SQL is required. A minimum of one year of project lead experience is required.  A minimum of one year of experience in the design of complex database-driven application systems is preferred. Knowledge of Ellucian’s Banner software suite and ODS/EDW is preferred.  Experience with web development is preferred.  Supervisory experience is preferred.  Work experience in higher education is preferred; work experience in the functional area is preferred.

Skills: The ability to manage multiple concurrent projects, reason analytically, and work with people possessing differing levels of technical knowledge is required.  The ability to solve complex procedural and/or software problems by using logic, creativity, technical, and interpersonal skills is required.  Experience working both independently and in a team-oriented, collaborative environment with a focus on providing excellent customer service is required. The ability to maintain confidentiality in regard to information processed, stored, or accessed by the systems is required. Effective verbal and written communication skills and proficiency in writing technical specifications are required.  The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required.


1. Confers with staff to determine and analyze needs, define business processes, make recommendations, and provide design and development for enrollment management and services-related SIS software in support of changing needs and priorities using project management cycle standards.

2. Works with information technology staff to design, develop, implement, test, and document project deliverables of new and enhanced enrollment management and services-related SIS applications and to help resolve performance, access, and security issues within enrollment management and services-related SIS applications.

3. Remains current on relevant industry technology standards and makes recommendations to update systems in order to help maintain an efficient operation.

4. Coordinates with the areas in Enrollment Management and Services and Computer Services to implement and test systems. 

5. Assists in the coordination of timely and appropriate communication and/or training sessions of new and updated applications, reports, and information distributed by Enrollment Management Systems and Reporting to the campus community.

6. Communicates and collaborates with Enrollment Management and Services staff and information technology staff about system/software updates and changes by coordinating and conducting testing, providing training, and assisting with documenting new office procedures.

7. Collaborates with University staff to develop and maintain student-related reports to support data-based decision making, performs analyses of report data to provide meaningful and accurate information, and assists in the development of data objects to support complex reporting needs.

8. Develops dashboards, reports, and queries to provide access to information for enrollment management and research related data requests.

9. Provides knowledge and awareness about student privacy and confidentiality to the University data users regarding issues related to enrollment management and services-related SIS, data, and reports.

10. Serves on committees pertaining to SIS, reporting, and other relevant topics.

11. Resolves problems and enhances various processes, projects, procedures, etc. by employing critical thinking skills and creativity.

12. Contributes to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.

13. Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses as required by the supervisor.

14. Contributes to the overall success of Enrollment Management Systems and Reporting by performing all other duties as assigned.


The Business Process and Reporting Analyst – Enrollment Management is supervised by the Director of Enrollment Management Systems and Reporting.


REVISED April 2023