POSITION IDENTIFICATION
TITLE Testing Coordinator - West Plains
CLASSIFICATION NUMBER 1172
GRADE 42
CLASSIFICATION Nonexempt
IMMEDIATE SUPERVISOR Director of Advising and Academic Support
GENERAL FUNCTION
The Testing Coordinator-West Plains coordinates the implementation and administration of exams given through the Testing Center. The Testing Coordinator-West Plains informs students, proctors, Testing Center personnel, and other stakeholders regarding software, hardware, and testing procedures, coordinates the test scheduling process and test materials, provides and assists with training and dissemination of information to Testing Center personnel, acts as a liaison with Computer Services, and coordinates efforts to improve and refine usage of the Testing Center.
MINIMUM ACCEPTABLE QUALIFICATIONS
Education: An associate’s degree is required. An equivalent combination of years of experience and education may be considered for substitution of educational requirements.
Experience: A minimum of one year of customer service experience is preferred.
Skills: An extensive knowledge of personal computing, Microsoft Office software, email and internet use is required. Effective written and verbal communication skills are required. Effective interpersonal, customer service, and organizational skills are required. The ability to maintain confidentiality with regard to information processed, stored, or accessed by systems is required. Demonstrated supervisory skills are required. The ability to work effectively with constituencies possessing a wide variety of technical knowledge is required.
Other: Occasionally the position requires work in the evenings and weekends.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Administers paper and pencil and online make-up tests for Missouri State University-West Plains faculty, administers a variety of computerized tests, and schedules and administers off-campus tests.
2. Maintains security of all testing materials.3. Works with testing companies, instructors, and technical staff regarding technical issues and irregularities, information required for and from testing candidates, and maintains computers, including installing upgrades from testing companies.
4. Maintains testing files and inventories testing materials.
5. Researches additional testing opportunities for students and the community and publicizes the new tests to the community on the University calendar and website.
6. Manages funds from testing services by maintaining reports of testing and accounting for those funds, prepares the employee budgets and monitors and utilizes the Testing Center’s funds for the employee budget.
7. Reports co-curricular effectiveness for outside accrediting agencies
8. Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, participating in professional organizations promote Testing Services, attends professional development meetings, and attends training and/or courses as required by the supervisor.
9. Contributes to the overall success of the Testing Center by performing all other duties and responsibilities as assigned.
SUPERVISION
The Testing Coordinator - West Plains supervises part-time and student employees
OFFICE OF HUMAN RESOURCES
REVISED JANUARY 2025
