POSITION IDENTIFICATION
TITLE Coordinator, Testing Center
CLASSIFICATION NUMBER 1131
GRADE 44
CLASSIFICATION Exempt
IMMEDIATE SUPERVISOR Dean, Library Services
GENERAL FUNCTION
The Coordinator, Testing Center is responsible for the daily operation and overall management of the Missouri State University’s Testing Center. This position ensures the effective and efficient operation of the center, including oversight of staffing, scheduling, systems maintenance, and test security. The Coordinator serves as the primary liaison to external testing organizations such as Educational Testing Service (ETS), the College Board, and other providers of high-stakes examinations, ensuring strict compliance with their policies, procedures, and contractual obligations. This position also fosters strong partnerships across the university to support academic departments, faculty and staff in delivering high-quality course-related testing services, with accommodated testing for students with disabilities as a top priority.
MINIMUM ACCEPTABLE QUALIFICATIONS
Education: A Bachelor’s degree in accounting,education, computer science, finance or business administration required. A master’s degree is preferred. An equivalent combination of years of experience and education may be considered for substitution of educational requirements.
Experience: Requires at least one year of experience with related computing, computer networks and integrated applications, as well as demonstrated effective supervisory skills, including the supervision of employees in a higher education environment. Administrative and teaching experience are preferred.
Skills: Demonstrated supervisory skills; strong interpersonal, customer service, and organizational abilities; effective written and verbal communication skills are required. Ability to provide good customer service in a fast-paced environment that requires adaptability and strong problem-solving skills as well as ability to work effectively with constituencies possessing a wide range of technical knowledge. Must be able to maintain confidentiality regarding information processed, stored, or accessed by systems.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Oversees daily operations, leadership and strategic management of the Testing Center, including scheduling, test registration and availability, budget management and coordination with other key areas to ensure adequate coverage and functionality for general use and exam administration.2. Supervises Testing Center personnel, managing hiring, training and evaluation to ensure professionalism, accuracy, and excellent customer service, while keeping staff informed of legal requirements and best practices for testing services and accommodations.
3. Upholds testing security, integrity and compliance by maintaining current knowledge of national testing and academic integrity trends, sustaining membership in the National College Testing Association, and ensuring adherence to their standards and policies.
4. Coordinates testing accommodations by working closely with the Director of the Disability Resource Center (DRC) to schedule students requiring accommodations. Collaborates with DRC, Computer Services and departmental IT support to ensure accessibility software and necessary technology are installed, maintained, and up to date.
5. Oversees the physical testing environment to ensure it is accessible and appropriately equipped to meet the needs of test-takers.
6. Maintains functionality of Testing Center systems and equipment by working closely with Computer Services, departmental IT support and other technical staff to monitor demand, assess facilities and equipment, and recommend necessary upgrades to remain in compliance with exam requirements
7. Administers specialized exams in partnership with the Office of Assessment, academic departments and external testing agencies.
8. Manages remote exam administration, ensuring compliance with protocols for virtual proctoring software, meeting platforms, and/or the coordination of alternate testing locations
9. Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses required by the direct supervisor
10. Contributes to the overall success of Missouri State University and reporting department by performing other duties as assigned.
SUPERVISION: Supervises Full-Time, Part-time, Student and other Testing Center personnel, managing hiring, training and evaluation to ensure professionalism, accuracy, and excellent customer service,
OFFICE OF HUMAN RESOURCES
REVISED NOVEMBER 2025
