POSITION IDENTIFICATION
TITLE Associate Provost for Student Success
CLASSIFICATION NUMBER 1028
GRADE Unclassified
CLASSIFICATION Exempt
IMMEDIATE SUPERVISOR Provost
GENERAL FUNCTION
The Associate Provost for Student Success reports to the Provost/Vice President for Academic Affairs and serves as a member of the Academic Affairs leadership team. This role provides strategic leadership and coordination for initiatives that advance student persistence, academic and professional achievement, and degree completion. The Associate Provost is accountable for the development, implementation, and continuous evaluation of comprehensive student success and retention strategies within Academic Affairs.
The portfolio encompasses student success efforts from matriculation through graduation, including academic advising, academic support and learning services, the first-year experience, transfer student support, and other targeted support programs. These initiatives are delivered through collaborative, cross-functional partnerships with faculty, staff, and administrators and integrate both curricular and co-curricular approaches to enhance student outcomes.
The Associate Provost works closely with the Provost, Deans, Academic Unit Leaders, and leaders within Enrollment Management and Student Affairs, as well as community partners when appropriate, to ensure alignment and shared accountability. The position also oversees academic appeals, including grade appeals and academic integrity, and key academic processes such as transfer credit re-evaluations for General Education.
Additionally, the Associate Provost leads institutional access and retention strategies designed to serve all students and collaborates across the University to advance a coordinated, institution-wide approach to student success.
MINIMUM ACCEPTABLE QUALIFICATIONS
Education: A terminal degree in an appropriate field is required.
Experience: A minimum of five years of experience supporting undergraduate student success is required, including working with underprepared and underserved student populations. Incumbents must have effective management of varied programs, budget administration, and personnel oversight. Evidence of commitment to community engagement, cultural competence, and ethical leadership, which are the three pillars of the University’s public affairs mission, is essential.
Skills: Incumbents must have the ability to develop and execute a comprehensive vision for student success and development, and to work collaboratively and collegially with university administrators, faculty, staff, and students. Excellent verbal and written communication skills are required, as is the ability to analyze problems, gather and interpret data, and make informed recommendations and decisions. Additional required competencies include building high performing, student-centered teams; providing proactive, dynamic leadership; and exhibiting interpersonal and organizational skills. Knowledge and experience in student services-related technology and experience with student information systems is preferred. Experience with Ellucian/Banner ERP is preferred.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Strategic Leadership & Mission Alignment:
1. Provides vision and leadership for student‑focused programs and processes that
enhance the student experience and achievement.
2. Supports the University’s mission by assisting the provost, colleges, and academic
departments.
3. Leads strategic planning for initiatives that improve student success, retention,
and graduation.
4. Participates in Academic Affairs leadership through policy development and decision‑making
related to undergraduate education and collaborating with the Graduate College.
Oversight of Student Success Units & Academic Programs:
5. Oversees major student success units, including the Academic Advisement and Transfer
Center; the Dr. Mary Jo Wynn Academic Achievement Center; the Center for Academic
Success and Transition; the Learning Commons and Student Learning Services (Bear CLAW);
the Honors College; and the Center for Citizenship and Service Learning.
6. Provides oversight of undergraduate interdisciplinary degree programs.
7. Oversees transfer re‑evaluations and assessment of external associate degree programs.
Data‑Informed Improvement & Institutional Collaboration:
8. Works with Institutional Effectiveness to assess student retention, graduation,
engagement, learning outcomes, and to develop improvement plans.
9. Works extensively with Institutional Research and across divisions to support retention
and graduation goals.
10. Recommends new or revised policies related to student services, retention, and
success.
University Partnerships & Student Experience:
11. Works collaboratively with Enrollment Management and Student Affairs to ensure
a positive and seamless student experience.
12. Partners with the Faculty Center for Teaching and Learning, Academic Unit Leaders,
and Program Coordinators to support faculty development that advances student success
and completion goals.
13. Promotes coordination and collaboration across Academic Affairs.
Representation, Committees, and Communication:
14. Represents the Office of the Provost by maintaining effective relationships and
communicating with administrators, faculty, staff, and students; serves or leads on
committees and task forces.
15. Chairs the Provost’s Academic Advising Council and the University Student Success
Council.
Administrative, Fiscal, and Policy Oversight:
16. Provides administrative leadership, including fiscal/budget oversight and development
of policies, procedures, protocols, and processes.
17. Ensures the University operates in compliance with state and federal policies,
accrediting agencies, and legislative requirements.
Compliance & Regulatory Responsibilities:
18. Complies with all NCAA, Conference USA, University academic standards, and Athletics
Department policies, reporting any concerns regarding potential violations to appropriate
offices and persons.
Professional Development & Other Duties:
19. Maintains professional competence through ongoing development, training, and engagement
with colleagues.
20. Completes additional assignments from the provost that support the University’s
best interests.
SUPERVISION
The Associate Provost for Student Success is supervised by the Provost/Vice President
for Academic Affairs and supervises professional and support staff.
OFFICE OF HUMAN RESOURCES
REVISED FEBRUARY 2026