Campus Workshop Series

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The Campus Conflict Workshop Series - Spring 2021

Campus Conflict Workshops with The Center for Dispute Resolution.Build your conflict and communication skills at the Center for Dispute Resolution’s free noon sessions in the “Campus Conflict Workshop Series.”

Once a month during the noon hour Missouri State faculty, staff, and students are invited to attend these free interactive 1-hour sessions focused on various aspects of communication and conflict management. Expert presenters will encourage you to explore a variety of topics as you build your skills. All sessions qualify for Master Advisor credit.

Pre-registration is not required, but we encourage you to RSVP to receive event reminders and resources in advance. All sessions qualify for Master Advisor credit.

Join online or enter Zoom code 968 8659 7964.

Surviving Political Conversations

Tuesday February 23, 12-1 p.m. via Zoom - Presented by Ms. Nora Cox - ​​​​​​​(​​​​​​​rescheduled from 2/9/21 and 2/16/21 due to campus closures)

The election may be over, but discussing politics or any difficult topic can still be stressful, particularly when people disagree. However, there are ways to discuss differences with respect while searching for common ground and affirming the importance of relationships. This workshop will help you learn how to survive political conversations, particularly with people whose opinions differ from your own.​​​​​

Download session handouts

Speaking Up to Bias

Tuesday, March 9, 12-1 p.m. via Zoom - Presented by Dr. Stephen Spates

How do you respond when you hear a prejudicial statement in the workplace or classroom? This workshop will explore ways of speaking up to bias without shaming, blaming, or alienating the speaker. Attendees are encouraged to bring their own examples to the session.

View a recording of this session  Download session handouts

Apology and Forgiveness

Wed., April 21, 12-1 p.m. via Zoom - Presented by Dr. Erin Wehrman

Conflict can disrupt relationships in both personal and professional contexts. Granting forgiveness and saying “I’m sorry” after hurtful episodes can positively change the future of our relationships, but how do we get to this step? This workshop will explore common barriers to reconciliation and will outline techniques for granting forgiveness and for offering more effective apologies.

View a recording of this session.

"Deep Dive" In-Depth Workshops for Faculty and Staff

"Deep Dive" workshops are free for Missouri State faculty and staff, but seats are limited and pre-registration is required. In these expanded sessions participants can explore topics related to communication and conflict management in depth through lecture, discussion, and activities. These sessions are approved for Master Advisor credit. The CDR's Spring 2021 offerings include the following:

Man and woman in conversation.Feedback for Improvement

Thurs., January 28, 2021, from 1:30 - 4:30 p.m. via Zoom - Presented by Dr. Char Berquist and Ms. Heather Blades

Register online for the Feedback for Improvement workshop.

Constructive feedback can be a gift, but often the feedback we give is ineffective. This is particularly true when it comes to giving feedback on areas where improvement is needed, whether this feedback comes in the form of yearly reviews, ADPs, grading, etc. Others may dismiss our feedback, become angry and defensive, or feel frustrated and unsure of how to improve their performance. As a result relationships are damaged and valuable opportunities for growth are lost.

Giving effective feedback is an art, and this session will help you learn how to regularly provide constructive feedback that reinforces desired behaviors in others and identifies ways people can make positive changes.

In this interactive online session we will do the following:

  • Investigate the characteristics of effective and ineffective feedback.
  • Learn how our traditional approaches to giving feedback are often ineffective and even destructive.
  • Explore how people respond to feedback and why ineffective feedback is often rejected and fails to promote behavior change.
  • Practice giving effective feedback for improvement.
  • Examine our current approaches to giving feedback and make concrete plans for how we can provide others with effective feedback for improvement.

Communication and Conflict CoachingMan in a wheelchair in conversation with another man at a table.

Thursday, April 15, 2021, from 1:30 - 4:30 p.m. via Zoom - Presented by Dr. Char Berquist and Ms. Heather Blades

Register online for the Communication and Conflict Coaching workshop.​​​​​​​

When colleagues can’t get along, the workplace turns into a battleground. Tensions rise, productivity is impacted, and time and energy are wasted as conflicts escalate. Supervisors may be called upon to “fix” the problem, but often their solutions fail to address the real issues that created the conflict in the first place. But what if there was a way to coach others to help them manage these situations?

This session will help you learn how to coach others through difficult communication challenges and conflict situations. Rather than “fixing” the problem for them, you can employ communication and conflict coaching strategies to assist them in managing their own conflicts, building their communication skills, and achieving their goals.

In this interactive online session we will do the following:

  • Examine why “fixing” other people’s conflicts is rarely effective.
  • Explore how a coaching approach differs from the ways people typically respond to others’ conflict situations.
  • Learn the steps in the communication and conflict coaching process.
  • Investigate the benefits communication and conflict coaching offers.
  • Practice coaching skills that you can put to use immediately to help build others’ communication and conflict management skills.​​

​​​​​Previous Workshop Topics

The list below exemplifies the types of workshops previously offered to the campus community:

Conflict in the Classroom

Classroom conflicts - from aggressive students to mismanaged disputes to group project meltdowns – are a major source of stress for those who teach. This session will explore the sources of classroom conflict and discuss classroom conflict management strategies.

Crucial Conversations

Often the most important conversations we have are the ones we dread the most. How do you talk with someone about a topic or issue that you know will likely result in a conflict? This workshop will focus on the best tactics to employ when you need to have a “crucial conversation."

Coping with Bullying in the Workplace

Workplace bullying is a common phenomenon that often goes unrecognized even though it can cause much personal stress and group conflict. This workshop will discuss bullying behaviors, techniques for dealing with bullying, and prevention strategies.

Multicultural Issues in Managing Conflict

This workshop will raise your awareness of multicultural issues in conflict as it explores resources, options, and strategies for addressing multicultural issues in managing conflict. Particular emphasis will be placed on developing practical communication skills when faced with multicultural issues in a conflict.

Men, Women, and Conflict

This workshop will explore the role that gender may play in conflict situations, including how gender may impact the way in which we perceive, interpret, and react to conflict situations.

Conflict with Health Care Providers

Conflict with a health care providers can result in frustration and poor quality of care. This session will explore the main causes of conflict with health care providers, discuss how conflict differs depending on the type of health care provider, and offer strategies for how to manage these conflicts.

How Leaders Manage Conflict

Conflict and leadership go hand-in-hand. However, few leaders are trained to manage the conflicts that are inevitable part of their role. This session will explore leadership styles and the ways in which leaders can skillfully manage the conflict.

Addressing Conflict Effectively

Conflict is natural and unavoidable, and the way we manage it can make it a positive or negative force in our lives. This session explores the nature and causes of conflict, as well as how to address and manage conflict.

Personality Types & Conflict

Although conflict with others is inevitable, resolving conflict is easier when you understand the impact that a person’s personality type has on their reactions and perceptions. The session investigates how various personalities respond to conflict and the implications of various personality types on conflict situations.

Problem Students, Problem Parents: There’s Almost Always at Least One! Resolving Conflicts in Advising

Conflict is natural and unavoidable in any context, yet it may be particularly challenging and impactful in advising relationships. This session explores the nature of conflicts in academic advising, as well as strategies for addressing and resolving these conflicts.

Managing Emotions & Diffusing Anger

The emotional nature of conflict can be uncomfortable, and emotions can themselves be a cause of conflict. This session delves into the role emotions play in conflict and addresses how we can manage emotions to better address the conflicts we encounter.

Conflict During the Holidays

The holidays are meant to be a joyous time, but too often they become a source of stress and conflict for families, couples, and friends. This final session in the conflict series provides concrete advice for handling holiday conflict.

Overview of Conflict

Conflict is a natural and unavoidable part of life, and the way we react to conflict can make it a negative or positive force in our lives. This workshop will explore the nature and causes of conflict in the university workplace. You will come to better understand the conflicts you face, uncover your own "conflict style," and identify ways to address conflict productively.


We all face our own conflicts, but helping others resolve the conflicts in their lives can be even more challenging! This session will discuss coaching strategies to help you assist others, and yourself, as you encounter both simple and complex conflicts. Learn concrete strategies that you can employ to assist yourself and others to manage conflicts before they escalate.

Managing Conflict within Your Department

Managing conflicts in a university environment is a departmental affair. This session will address ways that department members can work together to prevent, manage, and resolve the conflicts that will naturally arise. Learn how to identify patterns of conflict in your department as well as techniques your department can use to work together to face and manage conflicts in a productive and positive way.