Student Complaint Procedures

Policy statement

The Missouri Department of Higher Education serves as a clearinghouse for postsecondary student complaints. The MDHE complaint policy contains information about the complaint process and includes instructions for how to file a formal complaint. Note that the policy provides that a student who wishes to file a complaint with the department must first exhaust all formal and informal avenues provided by the institution to resolve disputes.

Students in the Defense and Strategic Studies (DSS) program located in Fairfax, Virginia, should follow published University grievance procedures in an attempt to resolve a dispute. However, in the event that the student did not receive a satisfactory resolution, DSS students may contact the State Council of Higher Education for Virginia as a last resort in the grievance process.