Important Information for Students (March 27)

The following message was sent to Missouri State students on March 27.

Posted 2 p.m. March 27

As most of you probably know by now, a stay-at-home order went into effect for Springfield and surrounding areas on Thursday, March 26. This has caused the university to make major changes to operations.

This is a very long email, but please read all of it. There is a great deal of important information included.

Table of contents

Changes to campus operations

Student Success Hotline

Classes resume Monday

Registration and course updates

Options to drop classes or change grading

Graduate assistants

Mental health resources

Bear Pantry

Access to internet or Wi-Fi

Residence halls and dining center

Meal plan

Commencement

Emergency financial assistance

Family support

Changes to campus operations

Most buildings on campus are now closed.

Most campus offices are continuing to provide services virtually. The campus operations updates page provides more information.

Meyer Library 105 open-access computer lab is open. The Help Desk and open-access computer lab will be accessible to students, faculty and staff via BearPass Cards during posted times.

Magers Health and Wellness Center remains open as well.

Student Success Hotline

We want to help you be successful this semester. Ask us a question. We have an MSU support team ready to answer your questions.

Text, email or fill out the form on the student success website.

You’ll also find a lot of resources on this page. We’ll do our best to get a response to your question within 24 hours during the weekdays. Be patient with us on the weekends, we’ll respond as quickly as possible.

Text: 417-250-2033
Email: StudentSuccess@MissouriState.edu

Post your question here

Classes resume Monday

All classes begin again on Monday. You should have heard from your course instructor via email, Blackboard or some other method. If you haven’t heard from one of your instructors, please contact the hotline.

Registration and course updates

Registration for summer and fall 2020 will now begin on April 6. To view your registration status and updated earliest registration date:

  • Open My Missouri State.
  • Go to the Registration tab.
  • Check your Registration Status.

If you require an advisor release, email your academic advisor as soon as possible to schedule an appointment. If you don’t have your advisor’s contact information, please contact the hotline.

For your safety, our summer semester has been reworked to offer a wide variety of courses that can be completed entirely from a distance. Departments should have changes to the summer schedule completed by April 1, so continue to check the schedule as you prepare to register.

We will be expanding the number of online classes that are offered this summer. And all summer courses will be taught by experienced online instructors.

Options to drop classes or change grading

If you’re concerned about your ability to be successful in your course-work due to moving to online course delivery or your personal situation, you have options.

You can drop a class, declare pass/not-pass or audit.

Please review the Pass/Not Pass policy. The Provost's Academic Leadership Council has approved changes that are specific to the spring 2020 semester due to the COVID-19 response.

Any undergraduate student may choose the university’s “pass/not pass” option for the spring 2020 semester. This option will apply to as many courses that are currently underway as a student might choose, including those that were online at the beginning of the spring 2020 semester.

The deadline to make these changes has been extended to Friday, May 1 for full-semester and second block classes.

Please contact Registrar@MissouriState.edu with any questions.

We strongly recommend you contact your academic advisor before making any changes to your current course registration.

Although the deadline to drop or modify a course has been extended to May 1, any drop/withdrawals made will not be eligible for tuition/financial aid refund.

Additionally, dropping a course at this time in the semester or withdrawing altogether can impact your current and future financial aid eligibility. Altering your academic plan may cause you to exceed your maximum timeframe for financial aid or affect your credit completion pace, both components of the office of student financial aid’s Satisfactory Academic Progress (SAP) policy.

In addition, if you have a scholarship or grant that requires continuous enrollment or specific enrollment criteria, you may be at risk of losing that aid when you withdraw.

Please contact the office of student financial aid for more information.

Graduate assistants

Graduate assistants should check in with their program advisors for clarification of assigned duties. The Graduate College is available to address your concerns and questions, GraduateCollege@MissouriState.edu.

Mental health resources

We know this is a stressful time. The Counseling Center has suspended all face-to-face appointments but is providing tele-counseling sessions.

Learn about the services available to you and request an appointment or referral.

Bear Pantry

Food insecurity may be a greater problem now than normal. Our community has been very generous in donating items for the pantry.

If you are still in the Springfield area and are experiencing food insecurity, you can place an order with the Bear Pantry. The Bear Pantry is now located in Hutchens Hall.

Access to internet or Wi-Fi

If internet access is a concern, the Federal Communications Commission announced the Keep Americans Connected Initiative. Companies have agreed to not terminate service due to inability to pay; waive late fees; open WiFi hot-spots.

Learn how broadband and telephone service providers are expanding access. If you need help, contact the hotline to discuss options.

Residence halls and dining center

A limited number of residence halls remain open for students who cannot return home or do not have a suitable home to return to. Garst Dining Center will provide take-out meals to students who are still living on campus.

Moving out is considered an essential activity that is exempted under the stay-at-home order, so students can continue to move out of their residence halls. If you haven’t already completed the spring housing planning form, please do that as soon as possible.

If you are unable to retrieve your belongings, we may need to pack them up and store them for a period of time. This will enable us to consolidate students who remain on campus.

Students who check out of the halls by April 12 will receive a 40% credit of the housing accommodation charges for the spring 2020 semester to their university account. For those who receive financial aid or other assistance, some of this credit may go back to the funding source rather than directly to the student. You will not receive a bill until the refund process has been put in place and communicated to you. If the above adjustments produce a credit balance on the student account, a refund will be issued to the student. If you have questions regarding how your housing credit was processed, you can contact FinancialAid@MissouriState.edu.

Meal plan

The university continues to negotiate with Chartwells, our food service partner, on a meal plan refund for our students. We are working towards the best outcome possible for our students and hope to have information for you soon.

Commencement

Unfortunately, we are not going to be able to have a traditional commencement ceremony in May. We’re exploring many different options of how we can celebrate our graduates.

Do you have ideas of how we could celebrate commencement? If you do, send your ideas to Commencement@MissouriState.edu.

If you’re planning to graduate in May and would like to purchase academic regalia, you can place an online order and we will be shipping out orders. For more information, contact OrderFulfillment@MissouriState.edu.

Emergency financial assistance

There are several grants, scholarships and loans available from the office of student financial aid for times like these, when unforeseen circumstances affect your income and ability to continue your education.

The university has loosened the restrictions on eligibility to meet your needs. For more information, you can contact financial aid at FinancialAid@MissouriState.edu.

Family support

Family members can contact family programs for more information. They can email Priscilla Childress or call 417-836-3060. Leave a message and you'll get a return call.