Missouri State University

Student Complaint Procedures

Policy statement

The Missouri Department of Higher Education serves as a clearinghouse for postsecondary student complaints. The MDHE complaint policy contains information about the complaint process and includes instructions for how to file a formal complaint. Note that the policy provides that a student who wishes to file a complaint with the department must first exhaust all formal and informal avenues provided by the institution to resolve disputes.

Reason or purpose for policy

The U.S. Department of Education has been amended regarding institutional eligibility under the Higher Education Act of 1965.  The Missouri Coordinating Board of Higher Education adopted a policy which suggests that institutions include the language in this policy to meet the requirements of 4 C.F.R. Sec. 668.43(b).