1138 MBA Program Academic Advisor


TITLE MBA Program Academic Advisor




IMMEDIATE SUPERVISOR Director, Master’s in Business Administration (MBA) Program

MAJOR ADMINISTRATOR Dean, College of Business Administration


The MBA Program Academic Advisor assists in recruiting potential MBA students and assists the Director in evaluating applications for admission.  The MBA Program Academic Advisor is responsible for assisting assigned business students in the development of academic schedules appropriate for the stated educational goals of students and assisting in the development and implementation of a retention plan for the College of Business Administration designed to assist students in progressing towards degree completion.  The MBA Program Academic Advisor assists in planning, organizing, and presenting individual and group advisement sessions for business students (including prospective students).


Education: A Master's degree in Business Administration (MBA) is required. 

Experience: At least two years of experience in a position with a strong customer service aspect is required; academic advising is preferred. Experience in advising for a MBA program is preferred.   Extensive knowledge of the University, its requirements and regulations, is preferred.

Skills:  Strong oral and written communications skills are required.  Excellent interpersonal skills, including conflict management, are required.  Computer literacy, including word processing, spreadsheet development, database management, and query development are required.  Organizational and time management skills are required.  The ability to interact with a culturally-diverse student population is required.

Other: The scope of the position requires occasional weekend and evening work particularly during scheduled advisement/registration periods and for recruitment events and information sessions as assigned by the Director, MBA Program.


1. Assists the Director, MBA Program in evaluating the academic credentials of candidates for admission to the MBA program and meets with prospective students to assist in the evaluation process.

2. Assists the Director, MBA Program in marketing, recruitment, and promotion efforts by attending local and regional graduate and career recruitment fairs, assisting the Director, MBA Program in updating the website and other electronic and print promotional materials, and promoting the MBA program to undergraduate students using a variety of methods.

3. Provides an essential student service of academic advisement to prospective and admitted students to the graduate program in Business Administration by being knowledgeable of the academic policies and procedures unique to the College of Business Administration as well as the University, guiding students in decision-making and learning how to accept responsibility for their decisions, assisting all students (not just advisees) seeking academic information, and directing students to resources within the University that provide additional assistance (e.g., financial aid, testing, career services, and student employment).

4. Facilitates the development and implementation of a retention plan for the College of Business Administration by researching literature on student retention, attending workshops, conferences, and seminars specifically addressing student advisement and retention, and recommending alternatives designed to assist students in progressing towards degree completion.

5. Facilitates the registration process for business students by assisting in planning, organizing, and presenting individual and group advisement sessions that provide information and assistance regarding degree requirements, major selection, and schedule building and explaining and enforcing the requirements for admission to the MBA program, thus maintaining the integrity of the degree accreditation. 

6. Ensures the effectiveness of the advising process by maintaining advisee files, regularly updating advisee academic reports, and validating the information contained in the advisee files with the student database.

7. Promotes the advisor-advisee relationship by effectively using the various tools of communication, including email, telephone, face-to-face meetings, and electronic advising notes.

8. Effectively assists students from other programs or schools in transition to the University and College of Business Administration by providing accurate information and resources available to the student.

9. Assists MBA students to develop a plan for completion of a degree by comparing the degree requirements as defined by the advisor-approved Program of Study the student's academic record, reviewing the Program of Study with students to determine the remaining courses required for degree completion, and assisting with developing plans for completion of those required courses through the use of the advisor-approved Program of Study.

10. Facilitates a work environment that encourages inclusion and respect for differences.

11. Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, attending training and/or courses, and maintaining professional certification and/or memberships as required by the Director, MBA Program.

12. Contributes to the overall success of the College of Business Administration's Business Advisement Center by performing all other duties and responsibilities as assigned.


The MBA Program Academic Advisor is supervised by the Director, MBA Program and may exercise supervision of clerical staff, student employees and graduate assistants working in the MBA Program Office.


MAY 2013


Factor 1: Professional Knowledge, Skill, and Technical Mastery

Level 4 - 2300 Points: Knowledge of the principles, concepts, practices, methods and techniques of an administrative, managerial, or professional field such as accounting or auditing, financial management, business administration, human resources, engineering, social sciences, communications, education, law, or medicine. Knowledge permits the employee to complete assignments by applying established methods to recurring types of projects/problems susceptible to well-documented precedents or to schedule, plan, and carry out precedented projects. Alternatively, knowledge at this level might also permit the employee to carry out precedented projects requiring considerable experience in specific areas within higher education. Knowledge at this level is typically acquired through a combination of formal education and/or training and experience that includes a requirement for a college degree in a specific technical or professional specialty along with significant related work experience. Alternatively, equivalent knowledge requirements at this level include a non-technical or general Bachelor's degree requirement with substantial work experience or a non-specific Master's degree requirement with substantial work experience. Knowledge requirements generally also include a significant amount of related work experience and may include administrative or supervisory experience.

Factor 2: Supervisory Responsibility

Level 1 - 50 Points: Typically, little, if any, supervision of others is required. The job may require irregular but occasional responsibility to direct the work of student workers and/or temporary or part-time workers. The nature of supervision is largely confined to assigning tasks to others and does not include a full range of supervisory responsibilities. The amount of time spent on directing the work of others is normally a small portion of total work time.

Factor 3: Interactions with Others

Level 3 - 250 Points: The purpose of interactions is to advise or counsel others to solve recurring and structured problems, and/or to plan or coordinate work efforts with other employees who are working toward common goals in situations where relationships are generally cooperative. Interactions are moderately structured and routine and may involve employees in different functions, students, and/or the general public. These types of interactions require normal interpersonal skills.

Factor 4: Job Controls and Guidelines

Level 2 - 250 Points: The employee carries out a group of procedures using the general methods and desired results indicated by the supervisor. Typically, standard operating procedures, handbooks, and/or reference manuals exist for most procedures, but the employee must select from the most appropriate of several guidelines and make minor adjustments to methods. Unforeseen situations are normally referred to others for resolution. Assignments are related in function and objective, but processes, procedures, or software varies from one assignment to another. Based on the assignment, the employee uses diverse, but conventional, methods, techniques, or approaches. Employees in jobs at this level may perform work that is moderately complex, but normally performed within a fairly narrow and specific functional area.

Factor 5: Managerial Responsibility

Level 2 - 400 Points: Work involves services including collecting, processing, and disseminating information and providing advice to others. Work activities may be complex and likely affect the accuracy, reliability, or acceptability of further processes or services to the extent that others rely on the advice given in order to make decisions. Work activities typically affect the efficiency of the department but have relatively minor effects on operations within the cost center. Individuals in jobs at this level are often responsible for actively documenting, monitoring, and controlling expenditures. Incumbents may recommend minor expenditures, but have no substantive authority over budgets.