TITLE Executive Director, International Enrollment Management
CLASSIFICATION NUMBER 1832
IMMEDIATE SUPERVISOR Associate Vice President for International Programs
MAJOR ADMINISTRATOR Vice President for Research and Economic Development
The Executive Director of International Enrollment Management leads and manages the international enrollment management program and directs the English Language Institute (ELI). Major responsibilities include the development, design, and implementation of international student recruitment efforts to support the University’s goals for international enrollments to establish a diverse and culturally competent student body. The Executive Director of International Enrollment Management sets goals and develops measurable outcomes for international recruitment, retention, and re-entry and provides leadership through supervision of staff engaged in these efforts and through collaboration with appropriate International Programs personnel and University offices and organizations. The Executive Director of International Enrollment Management exercises fiscal responsibility over the ELI and recruitment budgets by recommending program fees and monitoring revenues and expenditures for the ELI, including individual programs, and planning and monitoring expenditures for international recruitment. The Executive Director of International Enrollment Management oversees marketing and promotion for all ELI programs and international recruitment efforts.
MINIMUM ACCEPTABLE QUALIFICATIONS
Education: A Master’s degree is required.
Experience: Five years of administrative experience in international education programs in higher education is required; a demonstrated record of responsible leadership in management positions is required.
Skills: Knowledge of recruitment and admission procedures and policies regarding international students is required; familiarity with Department of Homeland Security (DHS) policies and procedures is required. Management skills in the selection and supervision of employees and budgeting are required. Computer literacy is required, including a working knowledge of Microsoft Office and the use of the internet. Strong writing and editing skills are required; a knowledge of marketing is required. Must be a proven problem-solver, with strong presentation and communication skills. The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required.
Other: The scope of the job occasionally requires evening and weekend work. Occasional overseas travel is required. Must be a U.S. citizen or legal permanent resident, eligible by law to access the SEVIS database.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Contributes to the successful accomplishment of the University’s enrollment objectives by developing and implementing a strategic international enrollment management plan focused on recruitment, retention, and re-entry of international students.
2. Oversees international recruitment efforts by participating in educational fairs, virtual recruiting fairs, foreign high school and university visits, foreign embassy visits, and EducationUSA and Fulbright Center visits, developing institutional partnerships and sponsored student programs, using web and social media, marketing materials, and commercial venues, and corresponding with potential students.
3. Provides leadership, management, and support for recruitment and retention of international students by serving as director of the English Language Institute, developing a competent, effective staff by hiring and supervising, directly and through delegation, the administrative, professional, student and clerical support personnel serving the ELI and international recruitment and retention, collaborating with International Services and Study Away Programs to create and implement continuing orientation, cross-cultural programming, and re-entry training for international students, coordinating with the Alumni association to develop strategies to encourage international students to remain connected with the University through the Alumni Association, and coordinating with academic and other administrative units, such as the Graduate College and the Office of Admissions to achieve enrollment goals.
4. Establishes and monitors budgets for multiple ELI programs and international recruitment by setting financial goals and outcomes for these programs, proposing tuition and fee changes as needed, and serving as budgetary approver for ELI and international recruitment.
5. Works with the directors of International Programs, University General Counsel, and other entities to ensure that ethical practices are maintained in ELI and international recruitment and to oversee the development of policies and guidelines for both of these entities.
6. Ensures that ELI curriculum and related assessment are appropriate for optimum academic preparation for students matriculating to the University.
7. Oversees the development of special language courses through the ELI to assist international students and scholars in acquiring or improving English skills for academic purposes and oversees the development of various customized programs through the ELI for foreign national students and educators.
8. Ensures that the ELI continues to meet standards and reporting requirements to retain accreditation through the Commission on English Language Program Accreditation (CEA).
9. Ensures that ELI applications and admissions are processed promptly and accurately by overseeing the ELI admissions and assuring compliance with guidelines of the University and NAFSA (National Association for Foreign Student Advisement): Association of International Educators.
10. Serves as a Designated School Official (DSO) for SEVIS preparation of I-20s and recordkeeping and communicates with U.S. Consulates to assist students in obtaining visas.
11. Assists in providing optimum services to ELI students and sponsored students by coordinating with appropriate University offices, administrators, and personnel to assure a smooth transition to living in the U.S.
12. Helps to ensure the quality of international recruitment and retention by providing leadership and supervision of personnel, encouraging participation in professional development opportunities for personnel, and ensuring the provision of quality services and programming.
13. Promotes a positive image of the University through participation in community and professional organizations, representing the University at professional meetings and on community committees, and establishing and maintaining credible relations with the campus, community, and professional organizations.
14. Serves on designated University committees and taskforces as requested.
15. Facilitates a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.
16. Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses as requested by the Associate Vice President for International Programs.
17. Contributes to the overall success of International Programs by performing all other duties as assigned.
The Executive Director of International Enrollment Management reports to the Associate Vice President of International Programs and supervises the International Student Recruitment Specialist, ELI Admissions Specialist, ELI Assistant Director, ELI Academic Specialists, ELI Instructions Specialists, ELI instructional staff, clerical and support staff, graduate assistants, and student employees.
OFFICE OF HUMAN RESOURCES
JOB FAMILY 4
Factor 1: Professional Knowledge, Skill, and Technical Mastery
Level 5 - 3300 Points: Knowledge of the principles and methods of an administrative, managerial, or professional field such as accounting or auditing, financial management, information technology, business administration, human resources, engineering, law, social sciences, communications, education, or medicine. Knowledge permits employee to supervise projects and/or departments using standard methods to improve administrative and/or line operations. Knowledge also permits employee to plan steps and carry out multi-phase projects requiring problem definition and modified techniques, to coordinate work with others, and to modify methods and procedures to solve a wide variety of problems. Knowledge at this level requires a Bachelor's or Master's degree with substantial related work experience, including up to two years of administrative or supervisory experience. Alternatively, this level may require a professional or clinical degree beyond the Bachelor's degree with moderate related work experience; knowledge requirements include significant levels of related work experience.
Factor 2: Supervisory Responsibility
Level 5 - 730 Points: Supervision of (a) several work teams or work team leaders, (b) a rather large group of operative, administrative support, or paraprofessional employees, (c) a work group involving direction of skilled technical employees, (d) professionals in technical and skilled areas, and/or (e) subordinate supervisory personnel. The incumbent performs a full range of supervisory responsibilities including the authority to hire, train, transfer, promote, reward, or discipline others. Supervision will likely be general rather than close supervision of others. At this level, supervisory responsibilities consume significant amounts of work time and include substantial responsibility for work planning activities, staffing, and performance management as well as budgeting and planning functions.
Factor 3: Interactions with Others
Level 4 - 500 Points: Interactions with others are somewhat unstructured. The purpose may be to influence or motivate others, to obtain information, or to control situations and resolve problems. Interactions may be with individuals or groups of co-workers, students, or the general public, may be moderately unstructured, and may involve persons who hold differing goals and objectives. Individuals at this level often act as a liaison between groups with a focus on solving particular unstructured problems. Interactions at this level require considerable interpersonal skill and the ability to resolve conflict.
Factor 4: Job Controls and Guidelines
Level 4 - 850 Points: The employee operates under administrative supervision and makes decisions based on broadly-stated University objectives and available resources. Administrative guidelines are expressed in terms of project or program outcomes and deadlines with few comprehensive guidelines. Decisions are based on inadequate guidelines that require considerable interpretation and force the employee to plan all phases of the assignment. Assignments may be unrelated in function and the work requires many different processes and methods and a great deal of analysis to identify the nature and extent of problems. The work may require the employee to develop new methods and to deal with many variables, including some that are unclear or conflicting. Characteristic jobs at this level may involve directing large and/or complex programs, projects, or departments in which the work cuts across functional lines or requires dealing with unprecedented issues.
Factor 5: Managerial Responsibility
Level 4 - 1500 Points: Work involves the primary accountability for a smaller department, program, or process. Work activities involve managerial decisions that directly affect the efficiency, costs, reputation, and service quality of the department, program, or process. Work affects a limited range of professional projects or administrative activities of the University. Work activities have a direct and substantial impact on the department. While work activities do have some effect on the efficiency and reputation of the cost center, departments, programs, or processes at this level represent a relatively minor function within the cost center. Employees in jobs at this level may have responsibility for developing budgets, distributing budgeted funds, and exercising the primary control over a relatively small budget.