1217 Director, Veteran Student Services


TITLE Director, Veteran Student Services




IMMEDIATE SUPERVISOR Assistant Vice President for Enrollment Management/Registrar

MAJOR ADMINISTRATOR Associate Vice President for Enrollment Management


The Director, Veteran Student Services is responsible for the overall management and operation of the Office of Veteran Student Services.  The Director of Veteran Student Services provides accurate information to the Department of Veterans Affairs regarding certification of eligible persons for the Department of Veterans Affairs educational benefits, coordinates University functions related to veterans, confers with veterans and their dependents, oversees an active outreach and recruitment program for active military and veteran students, and publicizes services offered.  The Director, Veteran Student Services interprets and ensures adherence to federal laws that govern the Department of Veterans Affairs’ educational benefits, maintains approval of all educational programs, and coordinates federal and state tuition assistance.  The Director, Veteran Student Services supervises full- and part-time employees, graduate assistants, and student employees and provides produces and distributes reports on veterans services’ data using query management tools.  The Director, Veteran Student Services oversees special, cross-functional programs and projects assigned to the Office of Veteran Student Services and ensures information and customer needs are addressed in a prompt and professional manner.


Education: A Master’s degree is required.

Experience:   At least three years of successful administrative experience in higher education and/or a professional field directly relevant to military educational benefits is required.  Two years of supervisory work experience is required. Experience in managing projects, coordinating programs, and working with complex data systems is required.  Experience in assisting veterans with various issues within higher education, such as certification for educational benefits and working with the Department of Veterans Affairs and tuition assistance programs is preferred. Preference will be given to applicants who are veterans of the US armed forces.

Skills:  Excellent management, leadership, interpersonal, customer service, project management, organizational, and verbal and written communication skills are required.  Management skills in the selection and supervision of employees are required.  The ability to manage details associated with the implementation of complex policies and procedures is required; effective decision-making skills are required.  The ability to collaborate effectively with other offices, internal and external to the University, is required. The ability to learn and use query tools is required.  The ability to interpret and enforce U.S. Department of Veterans Affairs regulations and procedures is required.  The ability to communicate with people at all levels, including officials at the Department of Veterans Affairs, University administrators, staff, veterans, and veterans’ dependents is required.  The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required. Knowledge of the Department of Veterans Affairs’ education programs and Family Educational Rights and Privacy Act (FERPA) is preferred.  


1. Oversees operational and personnel functions related to veteran and active military student services including the development and maintenance of policies and procedures.

2. Coordinates the outreach to and recruitment of veterans and military-affiliated students and facilitates the enhancement of their retention and graduation rates in support of the University’s enrollment management effort.

3. Ensures that eligible and potential students are informed about their benefits, new and existing laws governing same, and veterans’ services available to them through proactive communication.

4. Facilitates compliance with federal, state, and other agencies by developing policies, procedures,and interoffice forms, as appropriate, to meet changing federal Department of Veterans Affairs laws governing veterans’ educational benefits.

5. Remains knowledgeable about proposed and enacted federal legislation which affects veterans’ educational programs by maintaining membership in professional organizations and participating in national and regional conferences.

6. Promotes a positive image of Veterans Student Services by assisting students in the application process for veteran or active military benefits by helping them to complete appropriate and required forms, advising them of their rights and responsibilities concerning veteran and active military benefits, and providing them with information about the status of their benefits.

7. Develops and administers programs and services at the University by understanding the unique needs of veteran and active military students and seeking to remove barriers to success for these students.

8. Manages funds by developing the annual departmental budget and controlling expenditures.

9. Develops programs and materials designed to raise awareness of issues facing veteran students.

10. Collects, evaluates, and analyzes data related to veteran and active military student enrollment, veteran and active military information, credit assessment, graduation, and retention as well as alumni information, and prepares administrative reports on a regular basis.

11. Coordinates with other offices (e.g. Academic Advisement Center, Office of Admissions, Adult Student Services, Career Center, Office of the Registrar, Scholarships, Student Financial Aid, etc.) regarding the effective and efficient delivery of services to veterans and military-affiliated students.

12. Collects, evaluates, and analyzes data and prepares administrative reports on the utilization and effectiveness of the support services offered through Veteran Student Services.

13. Oversees the functions of customer relations and information processing, including coordination of how visitors are greeted, telephones answered, faxes reviewed, and emails addressed.

14. Develops a competent, productive, and effective staff by selecting and supervising, directly and through delegation, administrative support, professional, student staff.

15. Facilitates a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.

16. Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses required by the Assistant Vice President for Enrollment Management/Registrar.

17. Contributes to the overall success of the Office of Veteran Student Services by performing all other duties and responsibilities as assigned.


The Director, Veteran Student Services is supervised by the Assistant Vice President for Enrollment Management/Registrar.




Factor 1: Professional Knowledge, Skill, and Technical Mastery

Level 4 - 2300 Points: Knowledge of the principles, concepts, practices, methods and techniques of an administrative, managerial, or professional field such as accounting or auditing, financial management, business administration, human resources, engineering, social sciences, communications, education, law, or medicine. Knowledge permits the employee to complete assignments by applying established methods to recurring types of projects/problems susceptible to well-documented precedents or to schedule, plan, and carry out precedented projects. Alternatively, knowledge at this level might also permit the employee to carry out precedented projects requiring considerable experience in specific areas within higher education. Knowledge at this level is typically acquired through a combination of formal education and/or training and experience that includes a requirement for a college degree in a specific technical or professional specialty along with significant related work experience. Alternatively, equivalent knowledge requirements at this level include a non-technical or general Bachelor's degree requirement with substantial work experience or a non-specific Master's degree requirement with substantial work experience. Knowledge requirements generally also include a significant amount of related work experience and may include administrative or supervisory experience.

Factor 2: Supervisory Responsibility

Level 3 - 270 Points: Supervision of a limited number of (a) operative, administrative support, or paraprofessional employees who do not exercise a full range of supervisory responsibilities over other full-time employees, (b) a very small number of professional employees, or an equivalent combination of (a) and (b). The incumbent performs a full range of supervisory responsibilities including performance reviews of subordinates. The incumbent is generally responsible for training, planning, and directing the work of permanent employees, and provides major input into hiring decisions. Supervisory responsibilities consume moderate amounts of work time and may include general work planning tasks.

Factor 3: Interactions with Others

Level 4 - 500 Points: Interactions with others are somewhat unstructured. The purpose may be to influence or motivate others, to obtain information, or to control situations and resolve problems. Interactions may be with individuals or groups of co-workers, students, or the general public, may be moderately unstructured, and may involve persons who hold differing goals and objectives. Individuals at this level often act as a liaison between groups with a focus on solving particular unstructured problems. Interactions at this level require considerable interpersonal skill and the ability to resolve conflict.

Factor 4: Job Controls and Guidelines

Level 3 - 500 Points: The employee operates under general supervision expressed in terms of program goals and objectives, priorities, and deadlines. Administrative supervision is given through statements of overall program or project objectives and available resources. Administrative guidelines are relatively comprehensive and the employee need only to fill in gaps in interpretation and adapt established methods to perform recurring activities. In unforeseen situations, the employee must interpret inadequate or incomplete guidelines, develop plans, and initiate new methods to complete assignments based on those interpretations. Assignments are normally related in function, but the work requires many different processes and methods applied to an established administrative or professional field. Problems are typically the result of unusual circumstances, variations in approach, or incomplete or conflicting data. The employee must interpret and refine methods to complete assignments. Characteristic jobs at this level may involve directing single-purpose programs or performing complex, but precedented, technical or professional work.

Factor 5: Managerial Responsibility

Level 4 - 1500 Points: Work involves the primary accountability for a smaller department, program, or process. Work activities involve managerial decisions that directly affect the efficiency, costs, reputation, and service quality of the department, program, or process. Work affects a limited range of professional projects or administrative activities of the University. Work activities have a direct and substantial impact on the department. While work activities do have some effect on the efficiency and reputation of the cost center, departments, programs, or processes at this level represent a relatively minor function within the cost center. Employees in jobs at this level may have responsibility for developing budgets, distributing budgeted funds, and exercising the primary control over a relatively small budget.