2650 Coordinator, MBA Program


TITLE Coordinator, MBA Program




IMMEDIATE SUPERVISOR Associate Dean/Director of MBA Program, College of Business (COB)

MAJOR ADMINISTRATOR Dean, College of Business (COB)


The primary job duty of the Coordinator, MBA Program is to administer day-to-day operations of the MBA program, including recruiting potential students, evaluating applications for admission, and advising prospective and current students.


Education: A Master’s degree in Business (MBA) is required.

Experience:  Three years of experience in a professional service-oriented setting is required. 

Skills: Excellent oral and written communication skills are required.  Demonstrated organizational skills are required.  The ability to interact with a culturally diverse student population is required.  Proficiency with word processing, spreadsheet applications, relational databases, and query tools is required.


1. Coordinates and implements the recruiting strategy for MBA students by evaluating and revising the recruiting plan, including the plan for recruiting international MBA students, working with the Marketing, Strategic Communications, and External Relations Coordinator in the production of recruiting materials, promoting the MBA program to area business executives, and representing the University and COB at various recruiting events, including travel within and outside Missouri to college fairs and other recruiting events.

2. Coordinates the MBA admissions process by evaluating applications and transcripts and coordinating with the Graduate College and International Student Services.

3. Provides academic advisement services to all MBA students, reviews applications for Candidacy and Intent to Graduate forms, handles academic problems, and handles student concerns and complaints.

4. Works with the Associate Dean/Director of the MBA Program and provides support to MBA students.

5. Encourages the development of a connection to Missouri State University and COB by providing orientation for newly admitted MBA students and developing, mentoring, and serving as the faculty advisor for the MBA Association student organization.

6. Prepares MBA class schedules in coordination with department heads.

7. Maintains relationships with MBA program graduates by maintaining and utilizing the MBA student/graduate information database.

8. Oversees curriculum and programmatic changes to the MBA program, including chairing the MBA Policy and Curriculum Committee.

9. Coordinates and assists MBA faculty in securing proctoring for exams in online courses.

10. Supports the College of Business by serving on committees, councils, and other deliberative bodies as assigned by the Associate Dean/Director of the MBA Program.

11. Contributes to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.

12. Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses as required by the Associate Dean/Director of the MBA Program.

13. Supports the College of Business by performing all other duties as assigned by the Associate Dean/Director of the MBA Program.


The Coordinator, MBA Program is supervised by the Associate Dean/Director of the MBA Program and assigns work to clerical support staff and Graduate Assistants.




Factor 1: Professional Knowledge, Skill, and Technical Mastery

Level 5 - 3300 Points: Knowledge of the principles and methods of an administrative, managerial, or professional field such as accounting or auditing, financial management, information technology, business administration, human resources, engineering, law, social sciences, communications, education, or medicine. Knowledge permits employee to supervise projects and/or departments using standard methods to improve administrative and/or line operations. Knowledge also permits employee to plan steps and carry out multi-phase projects requiring problem definition and modified techniques, to coordinate work with others, and to modify methods and procedures to solve a wide variety of problems. Knowledge at this level requires a Bachelor's or Master's degree with substantial related work experience, including up to two years of administrative or supervisory experience. Alternatively, this level may require a professional or clinical degree beyond the Bachelor's degree with moderate related work experience; knowledge requirements include significant levels of related work experience.

Factor 2: Supervisory Responsibility

Level 2 - 130 Points: Regular, but limited, supervision, training, or directing the work assignments of (a) small numbers of student, part-time or temporary workers, or (b) one or more permanent, full-time employees. The nature of supervision is largely confined to scheduling work and assigning tasks. Supervision at this level typically does not include a full range of supervisory responsibilities, and supervisory duties typically do not consume a large portion of the work day.

Factor 3: Interactions with Others

Level 3 - 250 Points: The purpose of interactions is to advise or counsel others to solve recurring and structured problems, and/or to plan or coordinate work efforts with other employees who are working toward common goals in situations where relationships are generally cooperative. Interactions are moderately structured and routine and may involve employees in different functions, students, and/or the general public. These types of interactions require normal interpersonal skills.

Factor 4: Job Controls and Guidelines

Level 3 - 500 Points: The employee operates under general supervision expressed in terms of program goals and objectives, priorities, and deadlines. Administrative supervision is given through statements of overall program or project objectives and available resources. Administrative guidelines are relatively comprehensive and the employee need only to fill in gaps in interpretation and adapt established methods to perform recurring activities. In unforeseen situations, the employee must interpret inadequate or incomplete guidelines, develop plans, and initiate new methods to complete assignments based on those interpretations. Assignments are normally related in function, but the work requires many different processes and methods applied to an established administrative or professional field. Problems are typically the result of unusual circumstances, variations in approach, or incomplete or conflicting data. The employee must interpret and refine methods to complete assignments. Characteristic jobs at this level may involve directing single-purpose programs or performing complex, but precedented, technical or professional work.

Factor 5: Managerial Responsibility

Level 3 - 850 Points: Work involves providing significant support services to others both within and outside of the department that substantially influences decision-making processes. Work activities are complex and others rely on the accuracy and reliability of the information, analysis, or advice to make decisions. Work activities have a direct, but shared, impact on further processes or services, affect the overall efficiency and image of the department, and may have material impact on costs or service quality within the cost center. Incumbents may be responsible for identifying areas of need and for developing proposals that request funding to fulfill those needs.