Missouri State University

8022 Custodial Specialist

POSITION IDENTIFICATION

TITLE Custodial Specialist

CLASSIFICATION NUMBER 8022

GRADE 23

IMMEDIATE SUPERVISOR Custodial Supervisor

MAJOR ADMINISTRATOR Administrator varies

GENERAL FUNCTION

The Custodial Specialist performs specialized custodial services for University facilities, such as floor evaluation, cleaning, and finishing, carpet and upholstery maintenance, cleaning building furnishings, laundry operations, and/or other procedures using specialty cleaning chemicals. The Custodial Specialist may perform these tasks alone or while serving as lead for a small group of custodians to complete assigned tasks under the supervision of the Custodial Supervisor or Foreman. The Custodial Specialist also performs regular custodial services for University facilities following established procedures and guidelines in the maintenance of buildings, classrooms, offices, lavatories and restrooms, and associated areas, their furnishings and equipment using manual tools and electrically-powered machines. The Custodial Specialist moves furniture and equipment for cleaning or for special events which may require carrying and erecting tables, chairs, stages, podiums, sound shells, and similar items indoors and out-of-doors. The work performed by Custodial Specialist includes the removal of snow and/or ice from exterior entrances, walkways and sidewalks.

MINIMUM ACCEPTABLE QUALIFICATIONS

Education: A high school diploma or the equivalent is required.

Experience: At least one year of experience in custodial services at the University is required, during which time a good work history was demonstrated, including above average scores overall on performance evaluations, an above average attendance rating with no unexcused absences over the previous year, and no disciplinary actions within the previous year.

Certification Certification by an approved program covering at least two aspects of custodial work or successful completion of at least two approved custodial training courses through an approved training provider is preferred. Certification or training program approval will be determined by the highest ranking custodial manager in the unit. Certification or annual training above that required for custodial work must be maintained while holding this position.

Skills: A knowledge of cleaning procedures, equipment, and cleaning supplies beyond the knowledge expected of a Custodian I is required. Preference will be given to individuals with demonstrated skill in two or more areas of custodial work including but not limited to: hard flooring, carpet and upholstery care, laundry operations, management/supervisory, biohazard/flood, or mold and odor removal techniques. Must possess effective verbal and written communication skills. Supervisory skills are required. Must work well with staff, faculty, students, and supervisors.

License A valid Missouri drivers license is required.

Effort: Requires the ability to lift and carry custodial supplies and equipment weighing up to 75 pounds on a frequent basis and up to 100 pounds on an occasional basis, prolonged walking or standing and frequent bending, stooping, and reaching on a daily basis. Requires a full range of physical motion in order to operate manual and electrically-powered cleaning equipment and machines to include snow shovels. Requires the ability to access facilities and areas that may only be accessible by climbing ladders or stairs, bending, reaching on top of partitions, cabinets, bookcases and ledges, moving furniture, supplies, equipment, or office machines. Must be able to move throughout assigned areas, as work is performed indoors and out-of-doors.

Other: The scope of the job requires exposure to and use of chemical compounds for cleaning, regulated waste, recyclables, and potentially bio-hazardous waste which may be hazardous and/or cause injury if specific instructions regarding their mixture, application and use are not properly followed. May be required to work in dusty environments upon occasion as needed or directed.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Performs specialized custodial services for University facilities, such as floor evaluation, cleaning, and finishing, carpet and upholstery maintenance, cleaning building furnishings, laundry operations, and/or other procedures using specialty cleaning chemicals.

2. May serve as lead of small groups of custodians on a short-term basis during scheduled work periods (including weekends and overtime periods) when the custodial work force is split into work crews or when special/detail cleaning projects have been assigned.

3. Provides continuity of custodial services during personnel absences or under emergency conditions by performing custodial duties to cover areas without custodial support or directly related to the emergency conditions or as the situation dictates.

4. Performs flooring evaluation, cleaning, and finishing procedures on a variety of flooring materials using both standard and specialty chemicals and methods as well as regular, scheduled, and directed floor and stairs maintenance by using manual tools and equipment or operating powered floor machines to sweep, vacuum, and mop floors and stairs, and strip and wax floors according to prescribed guidelines or specific directions.

5. Performs regular, scheduled, and directed carpet and upholstery maintenance by using manual tools and equipment or operating powered carpet extractors, shampooers, vacuums, back pack vacuums, and upholstery tools according to prescribed guidelines or specific directions as well as spot and stain removal on a variety of upholstery or carpeting materials using specialty chemicals and treatment methods.

6. Serves as lead worker of a laundry operation using commercial or household style washers and dryers, irons, and other laundry equipment, utilizing complex stain treatment/removal procedures, and/or performing basic sewing skills to perform mattress, drapery, or upholstery repairs.

7. Uses knowledge of special cleanup methods involved with flood restoration, odor removal, and biohazard situations to respond to emergency situations that may cause property damage, personal injury or both such as water leaks, flooding, overflowing restroom fixtures, accidents resulting in the appearance of bodily fluids (blood, vomitus, waste, urine), broken window and door glass, by following the procedures prescribed for handling each emergency situation within the capability to respond.

8. Cleans building furnishings (which may require limited moving of those furnishings) within assigned area by dusting, washing, and/or polishing office furniture and equipment such as desks, chairs, tables, word processing cabinets, bookcases, file cabinets, end tables, lamps, handrails, heat and air conditioning registers, trophy cases, ash stands, and similar fixtures.

9. Uses a knowledge of various construction materials, appropriate cleaning methods, knowledge of general and specialty cleaning chemicals, and the appropriate use of potentially hazardous materials to ensure that lavatories and restrooms are clean and sanitary, following prescribed procedures for sweeping, washing and/or scrubbing the restrooms, using specific chemicals for foaming and/or disinfecting facilities, restocking all appropriate paper products, refilling soap dispensers, replacing sanitary disposal liners, and removing all trash and waste products from lavatories and restrooms.

10. Cleans classroom furniture and equipment (if classrooms are part of assigned area) by dry dusting blackboards and erasers and/or washing whiteboards, re-aligning classroom desks and/or tables and chairs, dust-mopping and damp-mopping hard surface floors or vacuuming carpeted floors, and collecting and removing all trash and waste products from the classrooms.

11. Cleans interior walls by removing adhesive tape, thumb tacks, paper pins, staples, and similar items, and washing and scrubbing (if necessary) the walls with prescribed wall cleaners to remove stains and graffiti.

12. Washes all interior and lower level exterior glass, including windows, mirrors, and door glass by using pressure washers, foaming equipment, glass cleaners, squeegees, and paper wipes according to prescribed guidelines or specific directions for use of the cleaners.

13. Removes all trash from assigned areas by collecting trash from various trash containers and receptacles, transporting the trash to designated outside trash dumpsters, and emptying the trash into the dumpsters.

14. Removes all recyclable materials from assigned areas by collecting the recyclable materials from the various labeled containers, transporting the recyclable materials to designated outside recycling dumpsters, and emptying the recyclable materials into the dumpster, ensuring that the dumpster is locked after dumping.

15. Uses cleaning chemicals properly and safely by wearing prescribed protective clothing, masks, and/or rubber gloves and boots, following either written or verbal directions for mixing chemical compounds according to specifications, applying the cleaning chemicals properly on surfaces or items designated for their use, and disposing of residual chemical products as directed or storing and labeling them for future use.

16. Unloads delivery trucks or picks up cleaning supplies from the custodial storeroom or from commercial vendors for immediate or future use by manually lifting the cleaning supplies and carrying and/or transporting them using a two-wheel hand truck/cart (or vehicle) to the designated storage facility.

17. Prepares classrooms, meeting rooms, auditoriums, arenas and outdoor locations for special events and activities by moving existing furniture and tarping floors (if necessary), and setting up (erecting) equipment, tables, chairs, portable steps, stages, podiums, curtains, sound shells, and other specifically requested items following set-up plans, diagrams, or verbal instructions.

18. Assists in preventing accidents resulting from snow or ice covered walkways by shoveling or sweeping snow or ice from sidewalks and entrances and spreading salt, sand or chemicals within the assigned area.

19. Performs a measure of building and facilities security by checking assigned areas, buildings, and facilities for safety and security, locking designated office and work areas, and notifying proper authorities when security of the assigned building or facilities is in jeopardy.

20. Reports damage to buildings, facilities, furnishings and equipment, as well as emergency conditions beyond the capability to handle by contacting either the immediate supervisor or (if not available) the Office of Public Safety immediately upon discovery, and describing the specific conditions.

21. Uses knowledge of light bulb types, appropriate replacement, and disposal procedures involved to replace light bulbs in interior building settings using ladders, lifts, or other tools required to complete the operation.

22. May perform miscellaneous duties such as making beds, collecting and distributing towels and linens, supplying rooms with soap, drinking glasses, and other similar items.

23. May clean outdoor entryways, loading docks or areas around dumpsters requiring both hand tools including shovels or rakes as well as power equipment such as scrubbers or pressure washers.

24. May require entry of student living areas in order to perform routine custodial work such as cleaning, light replacement, or other work orders.

25. May assist the Custodial Supervisor in the evaluation of the work of cleaning contractors through physical inspection of the work.

26. May assist the Custodial Supervisor in the evaluation of the work of custodial staff by assisting in the physical inspection of work areas.

27. May assist the Custodial Supervisor with training of individuals or small groups of employees, such as showing how a piece of equipment works or instructing student workers how to clean windows.

28. Contributes to the overall success of the assigned department by performing other essential duties and responsibilities as assigned.

SUPERVISION

The Custodial Specialist is supervised by the Custodial Supervisor or other designated departmental employee and may exercise limited supervisory responsibilities on a short-term basis during scheduled work periods under the general supervision of the Custodial Supervisor while serving as lead on a work crew or when special/detail cleaning projects have been assigned.

OFFICE OF HUMAN RESOURCES FEBRUARY 2006

JOB FAMILY 2

Factor 1: Educational Requirements of the Job

Level 2 - 100 Points: The job requires a high school diploma or equivalent.

Factor 2: Skill Requirements - Craft and Trade Skills

Level 3 - 550 Points: General mechanical or technical aptitude and specific knowledge and experience in a skill, craft, or trade. The ability to perform standard procedures, operations, and/or operate specific equipment, that is required through at least two years of experience and previous training is required.

Factor 3: Managerial Responsibility

Level 2 - 75 Points: Irregular but occasional responsibility to direct the work of student workers or temporary or part-time workers. The nature of supervision is largely confined to assigning tasks to others and does not include a full range of supervisory responsibilities. Responsibilities at this level may include tracking budgeted spending, limited purchasing authority, and tracking inventory.

Factor 4: Guidelines

Level 2 - 50 Points: Specific guidelines and established routines exist, but some judgment in applying guidelines and deviating from standards must be exercised. The number and similarity of guidelines and work situations requires the employee to use judgment in locating and selecting the most appropriate guidelines, references, and procedures for application and in making minor deviations to adapt guidelines in specific cases. At this level, the employee may also determine which of several alternatives to use. Situations to which the existing guidelines cannot be applied or significant proposed deviations from the guidelines are referred to a supervisor.

Factor 5: Contacts

Level 2 - 50 Points: The purpose may include obtaining or clarifying facts, or providing factual information to others. Contacts may be with coworkers or structured exchanges with students or the general public, and are generally for the purpose of exchange of information. Contacts at this level might include discussing a work order with individuals in a departmental office to more clearly define the problem, or providing directions or information to students or the general public.

Factor 6: Work Environment

Level 3 - 70 Points: The work area involves moderate discomfort and/or risk such as operating heavy machinery or dangerous equipment, or frequent exposure to hazardous materials. Alternatively, the work area may be subject to environmental discomfort such as poor ventilation. Loud noises, and/or extremes of heat or cold. The work often requires wearing protective gear that may be uncomfortable. The nature of the work environment may produce moderate levels of stress.

Factor 7: Physical Demands

Level 4 - 150 Points: Work requires considerable and strenuous physical exertion such as climbing ladders, frequent lifting of objects over 50 pounds, crawling or crouching in restricted areas. Occasional lifting of heavy objects weighing 75 pounds or more is required.

Factor 8: Responsibility for Facilities and Resources

Level 2 - 40 Points: Jobs at this level might require frequent but routine responsibility for facility security, public safety, equipment, or money.

Factor 9: Complexity

Level 2 - 250 Points: The work consists of tasks that involve related steps, processes, or methods. Decisions regarding what needs to be done involve choices requiring the employee to recognize the differences among a few easily recognizable situations. Decisions at this level are based on knowledge of the procedural requirements of the work coupled with the awareness of the specific functions and assignments of the department.