TITLE Systems Programmer, West Plains
CLASSIFICATION NUMBER 5161
IMMEDIATE SUPERVISOR Director, Computer Services–West Plains
The Systems Programmer–West Plains is responsible for providing or supporting a wide range of services and equipment on the West Plains and Mountain Grove campuses including (but not limited to) networking, telecommunications, electronic security and surveillance, audio, video, and classroom technologies, and distance learning. Duties include analyzing needs, researching new technologies, selecting and recommending equipment purchases, installing and maintaining equipment, monitoring equipment, troubleshooting, and working closely with vendors and other departments to resolve issues. The Systems Programmer–West Plains works cooperatively and collaboratively with Networking, Telecommunications, and other departments to provide and maintain networking, telecommunications, and distance learning services and equipment.
Education: Completion of college courses equivalent to an Associate's degree in a technology-related field is required. A Bachelor's degree, with an emphasis in a technology-related field, is preferred.
Experience: At least one year of experience in telecommunications, networking, electronics, multimedia equipment troubleshooting, or hardware support is required.
Skills: Must have an analytical mind with the ability to diagnose and solve technology-related problems independently. Must be able to manage multiple concurrent projects and work with people possessing differing levels of technical knowledge. Effective verbal and written communication skills are required.
Other: May have to respond to emergency calls in the evenings, nights, and weekends.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Facilitates the development, modification, and upgrading of networking and telecommunication capabilities by consulting with departments to analyze networking and telecommunications needs, developing suitable solutions, reviewing blueprints for appropriate placement of networking and telecommunications connections, providing drawings where necessary, submitting work orders to the appropriate departments on the Springfield campus, and coordinating scheduling of work with the requesting departments.
2. Participates in the integration, maintenance, and problem resolution of telecommunications and network services and wiring infrastructures by working with Telecommunications and Networking Services, vendors, end-users, University contractors, and local contractors, troubleshooting and diagnosing network-related hardware/software problems, resolving issues where possible, and coordinating with appropriate personnel to restore service.
The Systems Programmer–West Plains receive supervision from the Director of Computer Services–West Plains and may supervise student workers or interns.
JOB FAMILY 3
Factor 1: Educational/Experience Requirements of the Job
Level 5 - 985 Points: A combination of education and experience equivalent to a Level 5 as indicated by the Equivalencies Chart, when permitted by the Minimum Acceptable Qualifications.
Factor 2: Supervisory Responsibility
Level 2 - 598 Points: Irregular but occasional responsibility to direct the work of student workers and/or temporary or part-time workers. At this level are jobs in which the incumbent may be asked to supervise small numbers of student workers, graduate assistants, or part-time employees, but the supervisory work is irregular or infrequent. The nature of supervision is largely confined to assigning tasks to others and does not include a full range of supervisory responsibilities.
Factor 3: Skill, Complexity, and Technical Mastery
Level 5.5 - 1750 Points: Skill, complexity, and technical mastery is somewhat above requirements for a level at 1600, but somewhat below the skill, complexity, and technical mastery requirements at level 1900.
Factor 4: Budgetary Control
Level 3 - 579 Points: Jobs at this level are responsible for identifying areas of need and for developing proposals that request funding to fulfill those needs.
Factor 5: Work Environment and Physical Demands
Level 2 - 50 Points: The work area is generally adequately lighted and ventilated, but may involve some discomfort such as the moderate noise from machines or occasional uncomfortable temperatures. The work may require some exertion such as frequent standing, considerable walking, frequent bending, kneeling, reaching, and stooping, and may include occasional lifting of moderately heavy objects. Work may require specific but common physical abilities.
Factor 6: Work Impact and Effect
Level 4 - 3060 Points: Work products or services directly impact the work of other professionals, the development and operation of programs, affect major activities across units, and/or impact the well-being of large numbers of individuals. Typically the work is complex and may involve addressing conventional problems or situations with established methods or resolving critical problems or developing new processes or models to address specific problems. Improperly performed work and/or equipment or software failures produce errors and delays that affect the operations and/or reputations of multiple or critical departments, programs, or units, and individuals. Improperly performed work and/or equipment or software failures may be remedied in the short to medium term, but at substantial cost of time and resources. The scope of improperly performed work and/or equipment or software failure is large and the nature of the activity requires that emergency repairs be performed.