TITLE Network Analyst
CLASSIFICATION NUMBER 5166
IMMEDIATE SUPERVISOR Senior Network Analyst
MAJOR ADMINISTRATOR Coordinator of Networking Services
The Network Analyst is part of a team which is responsible for the University campus network infrastructures. The Network Analyst assists in designing, implementing, and maintaining the networks by managing network IP addresses, communicating network information and requirements to connect hosts onto the network, and installing, upgrading, and maintaining network routers, switches, firewalls, intrusion detection, intrusion prevention, traffic shaping, wireless, Multipoint Conferencing Units (MCU), Gatekeepers, ISDN (switches, gateways), and other network devices. The Network Analyst works with vendors to research emerging technologies and diagnose and resolve network problems. The Network Analyst programs various network applications, uses network monitoring software, conducts tuning, and manages virtual private network (VPN) services necessary for off-campus access to the network. The Network Analyst maintains internet links, works with other Computer Services units, faculty, staff, and students in the integration, maintenance, and problem resolution of network services, maintains documentation and database information, and works with Procurement Services in the preparation and evaluation of bid specifications for network hardware and software, as directed by the Senior Network Analyst or the Coordinator of Networking Services.
MINIMUM ACCEPTABLE QUALIFICATIONS
Education: An Associate’s degree or an equivalent number of college credit hours towards a Bachelor’s degree is required. However, relevant experience beyond that required for the position can be substituted for the educational requirement per the Job Family 3 equivalency chart.
Experience: Two years of computer networking infrastructure experience is required.
Skills: The ability to follow technical instructions, both verbal and written is required. The ability to solve network-related problems by using diagnostic techniques and protocols is required. Effective verbal and written communication skills are required. The ability to maintain confidentiality in regard to information processed, stored, or accessed by the networks is required. A thorough understanding of network protocols including TCP/IP and networking equipment including routers, switches, and firewalls is required. The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required. Familiarity with backbone and Wide Area networking (WAN) components, wiring infrastructures, VPNs, Intrusion Detection/Prevention systems (IDS/IPS), security systems, multicast, OSPF, traffic shaping, multipoint conferencing units (MCUs), gatekeepers, and ISDN technologies is preferred.
Effort: Requires working at microcomputer workstations for extended periods of time and requires regularly lifting and carrying objects weighing up to twenty-five pounds and occasionally up to fifty pounds. Requires sufficient mobility to replace networking equipment and connect cables in ceilings and wiring centers which may require climbing ladders and working in confined spaces.
Other: The twenty four hour scope of the department requires this position to be available evenings, nights, and weekends to respond to calls regarding questions or problems with the University’s networks; occasional travel to remote sites within our twenty-four county area may be required.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Assures the University's networking requirements are met with the highest level of performance and reliability by assisting the Senior Network Analyst and the Coordinator of Networking Services in maintaining the hardware and software components of the University’s networks.
2. Maintains and manages IP addresses, DHCP servers, Domain Name Services (DNS), Radius, and other servers and software systems.
3. Maintains the integrity of the network by installing, upgrading, and maintaining network routers, switches, wireless, IDS/IPS, MCUs, Gatekeepers, traffic shaping, VPN, firewalls, and other devices at current operating system levels as provided by the manufacturer, working with vendors to diagnose and resolve network problems, operating and configuring protocol analyzers to diagnose problems, analyzing captured data using network protocols to determine problems, and using network monitoring software with SNMP and/or RMON to detect network conditions requiring corrective action or performance tuning.
4. Assists with the integration, maintenance, and problem resolution of network services and wiring infrastructures by working with other networking and telecommunications staff, user support entities, vendors, and end-users including University contractors and guests.
5. Ensures accurate records are kept of network components, maintenance activities, network connections, accounts, and inventory by maintaining appropriate databases and web interfaces.
6. Programs network applications as needed such as web, network monitoring, bandwidth utilization, general data collection, reporting, and automated response to abnormal or undesirable network conditions.
7. Works with Procurement Services to prepare and evaluate bid specifications for the purchase and maintenance of network hardware, software, and services.
8. Helps to ensure the availability of computer resources by assisting with disaster prevention and recovery efforts caused by events like power outages, hardware failures, etc.
9. Contributes to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.
10. Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses as directed by the Senior Network Analyst or the Coordinator of Networking Services.
11. Contributes to the overall success of Computer Services by performing all other essential duties as assigned.
The Network Analyst is supervised by the Senior Network Analyst and may supervise student workers.
OFFICE OF HUMAN RESOURCES
REVISED SEPTEMBER 2012
JOB FAMILY 3
Factor 1: Educational/Experience Requirements of the Job
Level 6 - 1182 Points: A combination of education and experience equivalent to a Level 6 as indicated by the Equivalencies Chart, when permitted by the Minimum Acceptable Qualifications.
Factor 2: Supervisory Responsibility
Level 2 - 598 Points: Irregular but occasional responsibility to direct the work of student workers and/or temporary or part-time workers. At this level are jobs in which the incumbent may be asked to supervise small numbers of student workers, graduate assistants, or part-time employees, but the supervisory work is irregular or infrequent. The nature of supervision is largely confined to assigning tasks to others and does not include a full range of supervisory responsibilities.
Factor 3: Skill, Complexity, and Technical Mastery
Level 6.5 - 2050 Points: Skill, complexity, and technical mastery is somewhat above requirements for a level at 1900, but somewhat below the skill, complexity, and technical mastery requirements at level 2200.
Factor 4: Budgetary Control
Level 2 - 386 Points: Individuals in jobs at this level actively document, monitor, and control expenditures. At this level incumbents may recommend minor expenditures but have no real authority over budgets.
Factor 5: Work Environment and Physical Demands
Level 2 - 50 Points: The work area is generally adequately lighted and ventilated, but may involve some discomfort such as the moderate noise from machines or occasional uncomfortable temperatures. The work may require some exertion such as frequent standing, considerable walking, frequent bending, kneeling, reaching, and stooping, and may include occasional lifting of moderately heavy objects. Work may require specific but common physical abilities.
Factor 6: Work Impact and Effect
Level 5 - 3780 Points: Work products or services directly impact the entire university system and the well-being of large numbers of individuals. Typically the work is complex and may involve addressing conventional problems or situations with established methods or resolving critical problems or developing new processes or models to address specific problems. Improperly performed work and/or equipment or software failures produce errors and delays that affect the operations and/or reputations of the entire University. Improperly performed work and/or equipment or software failures may be remedied in the short to medium term, but at very substantial cost of time and resources. The scope of improperly performed work and/or equipment or software failure is system-wide and the nature of the activity requires that emergency repairs be performed.