TITLE Telecommunications Technician- Lead
CLASSIFICATION NUMBER 5046
IMMEDIATE SUPERVISOR Telecommunications Specialist
MAJOR ADMINISTRATOR Coordinator of Networking Services
The Telecommunications Technician - Lead ensures high quality installation, maintenance, and operation/performance of the University’s telecommunications systems. The Telecommunications Technician - Lead has responsibility for installing, maintaining, and servicing a variety of telephone equipment, plus installing voice and data communication circuits and limited aspects of video transmission. The Telecommunications Technician - Lead utilizes a working knowledge of Avaya’s Communications Architecture including diagnostic testing and responding to system failures, conducting preventative maintenance, and interpreting circuit diagrams as part of routine maintenance and troubleshooting procedures. In the absence of the Telecommunications Specialist the Telecommunications Technician - Lead is responsible for organizing and completing the technical day-to-day operations including assigning work orders and servicing trouble calls.
MINIMUM ACCEPTABLE QUALIFICATIONS
Education: An Associate’s degree or completion of college courses equivalent to an Associate’s degree with an emphasis in Electronics is required. However, significant telecommunications technician experience (at least 3 years beyond the minimum required for the position) may be substituted for the Associate’s degree.
Training: Prior completion of a comprehensive training program on Avaya Communication Architecture is preferred.
Experience: At least two years of technical work experience with electronic communication equipment and systems is required, preferably Avaya. Experience at an institution of higher education is preferred.
Certification: Certification on Avaya Communication Architecture is preferred. Certification on the installation of Category 5 UTP cabling is preferred.
Skills: Communication system analysis, troubleshooting, and repairs skills are required. Knowledge of the theories and techniques involved in the implementation and maintenance of private and public telecommunications networks and telecommunications equipment operation and use is required. The ability to use and operate data circuit analyzers, a personal computer, communications signal tracer, and other tools and equipment used in the installation, maintenance, and operation of telecommunications systems is required. Effective communication and interpersonal skills are required. Must be familiar with twisted pair, fiber, and coax installation methods and color coding conventions. The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required. Familiarity with CommScope SYSTIMAX structured cabling systems is preferred.
Effort: The position requires climbing ladders, lifting materials, entrance and exit of tunnels, manholes, cable enclosure areas, ceilings, etc. and regular use of small hand tools and test equipment. The ability to work in noisy switch rooms, hot, moist, and dirty tunnels and manholes, and environments that are cold, windy, and undesirable for long-term exposure is required. The position requires work in various locations, such as construction areas, labs, etc., and in close quarters in tunnels and wiring closets.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Maintains “zero downtime” for Avaya’s communication equipment and related equipment by performing prescribed preventive and operational maintenance by reviewing reported problems, identifying and locating the source of the problem, diagnosing and analyzing the problem by using telecommunications test equipment, diagnostic functions, and troubleshooting techniques, interfacing with and assisting off-campus telecommunications vendors in problem elimination, identifying and replacing or repairing faulty components, circuits, etc., proving repairs and performance, ensuring that network documentation is updated, performing remote diagnostics, and following procedures for reporting and responding to system alarms.
2. Installs voice and data communications facilities and equipment by planning network facilities’ projects, determining cable, wire and equipment needed to accomplish the service requested, installing circuits, cross-connects, equipment, etc, interconnecting circuits to Avaya’s communication equipment or at the point of demarcation, testing and verifying proper operation of the installed circuits and/or equipment, verifying that the circuits and/or the equipment provides the service requested by the customer, completing the work order showing the work is completed, ensuring the network documentation is updated, and interfacing with off-campus telecommunications vendors.
3. Assumes responsibility for the cable plant by determining and assigning the appropriate inside cable pairs, working in concert with contracted workers for required changes in cable pair assignments due to discrepancies in bad pairs, coordinating with cable maintenance and installation crews on locating cable, cable tray, conduits, access panels and manholes for the construction, adding and/or maintaining the cable plant, reviewing and verifying all completed work orders for accuracy of cable assignments, and recording all changes to both outside and inside cable plant utilizing the automated cable record maintenance system.
4. Coordinates and oversees contracted work with the contractor, providing specific instructions and/or help on projects, inspecting completed work for acceptance and compliance with University and industry standards, testing and accepting completed contractor work, and ensuring that network documentation is updated.
5. Maintains inventory and stocks and recommends purchase of both technical and non-technical supplies.
6. Supports Computer Services by providing consultation on special telephone/data communications services and projects and assisting in ensuring the proper allocation and retention of adequate spare and reserve capacity of network resources.
7. Contributes to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.
8. Remains current with telecommunications industry standards and principles through regular review and study of technical journals, periodicals, and textbooks, attending training on troubleshooting and installation policies, practices, and procedures, and attending vendor and other industry training courses and seminars.
9. Helps to assure the overall success of Computer Services by performing all other duties as assigned.
The Telecommunications Technician - Lead is supervised by the Telecommunications Specialist and may supervise other staff and student workers.
OFFICE OF HUMAN RESOURCES
REVISED JANUARY 2017
JOB FAMILY 2
Factor 1: Educational Requirements of the Job
Level 5 - 300 Points: The job requires a high school diploma or equivalent and an Associate's degree (60 credit hours or more) or equivalent vocational training or certification.
Factor 2: Skill Requirements - Craft and Trade Skills
Level 5 - 1100 Points: This level represents journeyman-level skill in building trades or related areas requiring extended training and/or experience and considerable practical knowledge in a trade or technical area, or other skills requiring similar levels of training. Skill at this level normally requires six years of experience within the trade.
Factor 3: Managerial Responsibility
Level 3 - 150 Points: Some supervision and training of student and part-time workers may be required where the nature of supervision is largely confined to scheduling work and assigning tasks. Supervision at this level may also involve directing the work assignments of one or more permanent, full-time employees, but supervision typically does not include a full range of supervisory responsibilities, and supervisory duties typically do not consume a large portion of the work day. Characteristic of this level would be employees who direct student workers, or work team leaders who act as working supervisors. Responsibilities at this level may include tracking budgeted spending, limited purchasing authority, and tracking inventory.
Factor 4: Guidelines
Level 3 - 90 Points: Procedures and standards exist, but considerable latitude in applying procedures and selecting a sequence of activities must be exercised. The employee uses judgment in interpreting and adapting guidelines such as agency policies, regulations, precedents, and work directions for application to specific cases or problems. The employee analyzes results and recommends changes.
Factor 5: Contacts
Level 4 - 175 Points: The purpose is to coordinate activities involving employees, students, and/or the general public. At this level, contacts involve considerable interpersonal skill involving cooperation and coordination and may involve the organization of activities of programs requiring working relationships among several parties. While contacts may require some level of persuasion, potential for conflicts and disputes are relatively minor.
Factor 6: Work Environment
Level 3 - 70 Points: The work area involves moderate discomfort and/or risk such as operating heavy machinery or dangerous equipment, or frequent exposure to hazardous materials. Alternatively, the work area may be subject to environmental discomfort such as poor ventilation. Loud noises, and/or extremes of heat or cold. The work often requires wearing protective gear that may be uncomfortable. The nature of the work environment may produce moderate levels of stress.
Factor 7: Physical Demands
Level 3 - 100 Points: Work requires continuous moderate with some strenuous physical exertion including standing, climbing, crawling, and regular lifting of objects over 50 pounds.
Factor 8: Responsibility for Facilities and Resources
Level 2 - 40 Points: Jobs at this level might require frequent but routine responsibility for facility security, public safety, equipment, or money.
Factor 9: Complexity
Level 5 - 1000 Points: The work involves varied duties requiring many different and unrelated processes and methods applied to a broad range of activities or substantial depth of analysis, typically for an administrative and professional field. Decisions regarding what need to be done include areas of uncertainty in approach, methodology, or interpretation and evaluation processes resulting from such elements as continuing changes in programs, technological developments, unknown phenomena, or conflicting requirements. The work requires originating new techniques, establishing criteria, or developing new information.