TITLE Coordinator Student Academic Advisement Center WP
CLASSIFICATION NUMBER 5667
The Coordinator of the Student Academic Advisement Center implements the intrusive academic advisement program of the university by supervising the professional academic advisor(s) and providing training and direction to the faculty advisors. The coordinator also assists assigned students in the development of academic schedules appropriate for their stated educational goals, guides pre-majors in the selection of academic majors, and directs students to resources within the University that provide assistance in making career/academic major choices, as appropriate. The Coordinator coordinates Veteran Services and provides proactive services to at-risk students.
MINIMUM ACCEPTABLE QUALIFICATIONS
Education: A Master's degree from an accredited institution is required with an emphasis in counseling or a related field preferred.
Experience: Requires at least three years, full-time experience in teaching and/or advising in higher education and supervisory experience.
Skills: Requires excellent oral and written communication skills, interpersonal skills (particularly in working with a diverse population), and organizational and management skills. Computer literacy in database applications is needed.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Prepares and distributes the Academic Advisor Manual to all advisors to provide up-to-date information regarding policies and procedures related to advisement of students.
2. Assigns advisors to students and processes change of advisor requests.
3. Supervises the Student Academic Advisement Center personnel to ensure positive experiences for students entering the university.
4. Provides an essential student service of academic advisement by being knowledgeable of academic policies and procedures unique to Missouri State University-West Plains that facilitate the advisement process and assist assigned students in the development of academic schedules appropriate for the stated educational goals of students.
5. Guides students in decision-making and learning how to accept responsibility for their decisions; assist all students (not just advisees) seeking academic information; assists pre-majors in the selection of academic majors; and directs students to resources within the University that provide assistance in making career and academic major choices.
6. Ensures the effectiveness of the advising process by maintaining advisee files on all assigned advisees, regularly updating advisee academic reports, and validating the information contained in the advisee files with the student database.
7. Assumes full responsibility for planning, coordinating and overseeing the STAR (Student Advisement and Registration) program.
8. Coordinates activities with other offices on campus to ensure that the process of recruitment, admission, and advising of students is provided to students in an effective manner.
9. Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses and encourages employee participation in professional training and development opportunities offered at the campus.
10. Coordinates Veteran Services by certifying enrollment, monitoring progress, conferring with the students, and ensuring that students are in compliance with federal and state laws governing educational benefits.
11. Initiates contact with and provides at-risk students with proactive academic advisement and individual counseling for student success.
12. Contributes to the overall success of the Student Academic Advisement Center by performing all other duties and responsibilities as assigned.
The Coordinator of the Student Academic Advisement Center supervises the professional academic advisor, faculty advisors assigned to SAAC, and secretary of SAAC. The Coordinator of SAAC reports directly to the Dean of Academic Affairs.
JOB FAMILY 4
Factor 1: Professional Knowledge, Skill, and Technical Mastery
Level 4 - 2300 Points: Knowledge of the principles, concepts, practices, methods and techniques of an administrative, managerial, or professional field such as accounting or auditing, financial management, business administration, human resources, engineering, social sciences, communications, education, law, or medicine. Knowledge permits the employee to complete assignments by applying established methods to recurring types of projects/problems susceptible to well-documented precedents or to schedule, plan, and carry out precedented projects. Alternatively, knowledge at this level might also permit the employee to carry out precedented projects requiring considerable experience in specific areas within higher education. Knowledge at this level is typically acquired through a combination of formal education and/or training and experience that includes a requirement for a college degree in a specific technical or professional specialty along with significant related work experience. Alternatively, equivalent knowledge requirements at this level include a non-technical or general Bachelor's degree requirement with substantial work experience or a non-specific Master's degree requirement with substantial work experience. Knowledge requirements generally also include a significant amount of related work experience and may include administrative or supervisory experience.
Factor 2: Supervisory Responsibility
Level 3 - 270 Points: Supervision of a limited number of (a) operative, administrative support, or paraprofessional employees who do not exercise a full range of supervisory responsibilities over other full-time employees, (b) a very small number of professional employees, or an equivalent combination of (a) and (b). The incumbent performs a full range of supervisory responsibilities including performance reviews of subordinates. The incumbent is generally responsible for training, planning, and directing the work of permanent employees, and provides major input into hiring decisions. Supervisory responsibilities consume moderate amounts of work time and may include general work planning tasks.
Factor 3: Interactions with Others
Level 4 - 500 Points: Interactions with others are somewhat unstructured. The purpose may be to influence or motivate others, to obtain information, or to control situations and resolve problems. Interactions may be with individuals or groups of co-workers, students, or the general public, may be moderately unstructured, and may involve persons who hold differing goals and objectives. Individuals at this level often act as a liaison between groups with a focus on solving particular unstructured problems. Interactions at this level require considerable interpersonal skill and the ability to resolve conflict.
Factor 4: Job Controls and Guidelines
Level 3 - 500 Points: The employee operates under general supervision expressed in terms of program goals and objectives, priorities, and deadlines. Administrative supervision is given through statements of overall program or project objectives and available resources. Administrative guidelines are relatively comprehensive and the employee need only to fill in gaps in interpretation and adapt established methods to perform recurring activities. In unforeseen situations, the employee must interpret inadequate or incomplete guidelines, develop plans, and initiate new methods to complete assignments based on those interpretations. Assignments are normally related in function, but the work requires many different processes and methods applied to an established administrative or professional field. Problems are typically the result of unusual circumstances, variations in approach, or incomplete or conflicting data. The employee must interpret and refine methods to complete assignments. Characteristic jobs at this level may involve directing single-purpose programs or performing complex, but precedented, technical or professional work.
Factor 5: Managerial Responsibility
Level 3 - 850 Points: Work involves providing significant support services to others both within and outside of the department that substantially influences decision-making processes. Work activities are complex and others rely on the accuracy and reliability of the information, analysis, or advice to make decisions. Work activities have a direct, but shared, impact on further processes or services, affect the overall efficiency and image of the department, and may have material impact on costs or service quality within the cost center. Incumbents may be responsible for identifying areas of need and for developing proposals that request funding to fulfill those needs.