TITLE Radio Communications Officer
CLASSIFICATION NUMBER 5422
IMMEDIATE SUPERVISOR Radio Communications Supervisor
MAJOR ADMINISTRATOR Assistant Director, Safety
The Radio Communications Officer receives and dispatches emergency and non-emergency radio and telephone traffic accurately to the University’s Public Safety Officers and Springfield Police Officers. The Radio Communications Officer monitors the University’s alarm systems and surveillance cameras, maintains computerized logs of radio and telephone transactions, monitors scanners and weather radar resources for events affecting the University community, and monitors the courtesy and elevator phones.
MINIMUM ACCEPTABLE QUALIFICATIONS
Education: A high school diploma or the equivalent is required.
Experience: Two years of experience is required in a multi-tasking environment with heavy public contact is required. Emergency communications or dispatch work experience is preferred.
Skills: The ability to deal courteously, calmly, and effectively with people and stressful situations, which may continue for extended periods of time, is required. The ability to listen, speak clearly, assess situations accurately and determine the appropriate course of action is required. Must use judgment appropriately when responding to incident reports and emergency situations. Must be able to operate a computer terminal and keyboard accurately. Must have an understanding of two-way radio, telecommunications devices for the deaf (TDD), and dispatch and recording equipment. Must communicate clearly and effectively verbally and in writing. The ability to work effectively with people from a variety of culturally diverse backgrounds is required. Must be able to learn and remain knowledgeable of Public Safety’s policy and procedures, the location of campus buildings, and the geography of campus. The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required.
Other: Visual acuity sufficient to be able to accurately and reliably monitor and quickly process visual information fed from surveillance cameras as displayed on multiple video screens and computer monitors is required. Must successfully complete Hazardous Materials familiarity training provided by Missouri State University.
Effort: Employees in this job classification (job title) are designated as essential employees and must report to work as scheduled when University offices are closed due to severe weather.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Serves as the campus communication hub for both Public Safety Officers and Springfield Police Officers serving the campus community.
2. Receives and dispatches emergency and non-emergency calls for service to the appropriate officers utilizing a computerized radio system with patching and simulcast functions and multi-line, multi-function telephone systems by determining critical information for call processing, establishing the nature of the incident, and determining what agencies need to respond.
3. Enters all radio and telephone communications into dispatch software, assists the 911 Communications Center in capturing phone numbers on hang up calls, helps to locate individuals on campus to relay emergency messages, and providing vehicle registration information to officers.
4. Assists students, faculty, staff, and the public by issuing building permits, issuing keys to students, staff, and contractors, and providing TDD services for hearing impaired callers.
5. Monitors University alarms and activates response systems when appropriate by monitoring the scanner for events affecting the university, monitoring weather radar resources, monitoring surveillance cameras and courtesy and elevator phones, activating the tornado warning system as needed, activating the mass alert messaging system as needed, and activating the snow Audix system as needed.
6. Maintains logs and distributes work items by completing daily log forms (key inventory, key check out) and performing routine equipment checks of radios and batteries.
7. Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development
courses, and attending training and/or courses required by the Radio Communications Supervisor.
8. Contributes to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.
9. Contributes to the overall success of the Office of Safety and Transportation by performing all other duties assigned.
The Radio Communications Officer is supervised by the Radio Communications Supervisor.
OFFICE OF HUMAN RESOURCES
JOB FAMILY 2
Factor 1: Educational Requirements of the Job
Level 2 - 100 Points: The job requires a high school diploma or equivalent.
Factor 2: Skill Requirements - Craft and Trade Skills
Level 3 - 550 Points: General mechanical or technical aptitude and specific knowledge and experience in a skill, craft, or trade. The ability to perform standard procedures, operations, and/or operate specific equipment, that is required through at least two years of experience and previous training is required.
Factor 3: Managerial Responsibility
Level 1 - 25 Points: No responsibility for the work of others. Limited responsibility for expenses, purchases, or inventory.
Factor 4: Guidelines
Level 3 - 90 Points: Procedures and standards exist, but considerable latitude in applying procedures and selecting a sequence of activities must be exercised. The employee uses judgment in interpreting and adapting guidelines such as agency policies, regulations, precedents, and work directions for application to specific cases or problems. The employee analyzes results and recommends changes.
Factor 5: Contacts
Level 5 - 350 Points: The purpose is to influence or motivate others to engage in negotiation regarding common, everyday issues. Contacts may be with students, coworkers, or the general public, may be moderately unstructured, and may involve persons who may be uncooperative or who have opposing objectives. Contacts at this level require considerable interpersonal skill, particularly in persuasion, negotiation, and conflict resolution.
Factor 6: Work Environment
Level 3 - 70 Points: The work area involves moderate discomfort and/or risk such as operating heavy machinery or dangerous equipment, or frequent exposure to hazardous materials. Alternatively, the work area may be subject to environmental discomfort such as poor ventilation. Loud noises, and/or extremes of heat or cold. The work often requires wearing protective gear that may be uncomfortable. The nature of the work environment may produce moderate levels of stress.
Factor 7: Physical Demands
Level 1 - 25 Points: Sedentary work involving mostly sitting with occasional walking, standing, bending, or carrying of small items. No special physical demands are required of the work.
Factor 8: Responsibility for Facilities and Resources
Level 4 - 100 Points: At this level would be jobs in which the incumbent has the primary responsibility for the security of one or more facilities and the safety of the public within the facility. Jobs at this level might also involve total responsibility for the security and operation of expensive equipment used by others. Consequences of error would likely result in high risk of injury or death to self, other employees, or the public, and/or major damage to University assets.
Factor 9: Complexity
Level 2 - 250 Points: The work consists of tasks that involve related steps, processes, or methods. Decisions regarding what needs to be done involve choices requiring the employee to recognize the differences among a few easily recognizable situations. Decisions at this level are based on knowledge of the procedural requirements of the work coupled with the awareness of the specific functions and assignments of the department.