2441 Director of Student Services-Certification Officer


TITLE Director of Student Services-Certification Officer



IMMEDIATE SUPERVISOR Associate Dean, College of Education
MAJOR ADMINISTRATOR Dean, College of Education

The Director of Student Services-Certification Officer oversees the operation of the Professional Education Advisement Center, the Educational Field Experiences Office, and is directly responsible for coordinating and monitoring the teacher certification process at Missouri State University. The Director serves as the liaison among the Missouri Department of Elementary and Secondary Education (DESE), P-12 area school districts, and Missouri State University on matters pertaining to the certification of teachers, maintains on-campus tracking systems and procedures pertaining to certification, communicates to all stakeholders all changes in certification requirements and on-campus responses to certification requirements, oversees all post-baccalaureate and masters-level teacher certification programs and consults with University departments, units, and committees regarding matters pertaining to the certification process.  


Education: A Master’s degree, preferably in Education or Higher Education Administration is required.

Experience: At least five years of administrative experience in a college or university or a minimum of five years of experience as a teacher or administrator in a K-12 school setting is required. Knowledge of the working of University support units and academic departments is required. Knowledge of University policies and procedures is required. Knowledge of teacher certification requirements in Missouri is preferred. 

Skills: Strong verbal and written communication skills and familiarity with complex administrative systems are required. The ability and willingness to learn certification processes, especially in Missouri are required.


1. Oversees and assists the Coordinator of School Relations and Student Support, Professional Education Advisement, and Field Placement with issues related to those areas and with student issues.

2. Maintains the websites for all offices within Student Services and responds to all questions received through the “ask a question” link on the COE website.

3. Maintains data for NCATE and DESE reporting purposes regarding enrollment, CBase, Praxis II, etc. and serves on the NCATE Leadership Team.

4. Manages budgets for field experiences, student recruitment, and teacher certification.

5. Oversees the function and operation of the Hispanic Educational Access Initiative, One-Room Schoolhouse, and the Beginning Educator Assistance, Renewal, and Support (BEARS) programs.

6. Serves as a member of COE Administrative Council and disseminates information to all offices within Student Services.

7. Coordinates teacher certification compliance by understanding, maintaining, and monitoring the on-campus certification tracking system, recommending changes to the system, maintaining accurate records on state certification requirements and changes in requirements, and monitoring eligibility for financial aid for all post-baccalaureate teacher certification students by verifying coursework for these students each semester.

8. Facilitates the flow of certification data from DESE and other agencies to University departments, units, and colleges by developing and updating web-based descriptions of current state certification requirements, Missouri State University equivalents, and procedures for individuals seeking teacher certification.

9. Assists departments and committees with responses to certification requirements and changes in requirements by advising departments and committees on the viability of their actions and notifying the Professional Education Committee (PEC) and the Dean of the College of Education concerning problems with compliance to state certification requirements.

10. Coordinates the notification of changes in approved certification programs at Missouri State University, Missouri State University-West Plains, and other campuses with cooperative programs to DESE annually by gathering updated certification and MOSTEP information, syllabi, and other program information, and presenting that information to DESE for approval.

11. Ensures that teacher education advisors at Missouri State University and Missouri State University-West Plains have accurate and current information about teacher certification requirements by conducting training workshops for these advisors and serving as a resource for advisors on matters related to teacher certification.

12. Administers and coordinates exceptions and substitutions to certification requirements by confirming DESE’s acceptance of exceptions and substitutions granted by campus administrators and the PEC, approving the acceptability of exceptions and substitutions to certification requirements before they are entered, and evaluating transfer courses for credit in cases of disputes over substitutions for professional education courses.

13. Acts as the chief liaison between Missouri State University and school districts on matters such as inquiries about provisional and temporary certification.

14. Maintains current articulation agreements with community colleges that have DESE-approved pre-service teacher education programs and offer an Associate of Arts in Teaching (AAT) degree, maintains a website with current articulation and advisement information for all community college transfer students considering an education major, and coordinates the evaluation of community college coursework and the assignment of PEU codes to community college education courses, and maintains the PEU code system.

14. Supports and provides expertise to the advisement process by directing the advisement of certification-only post baccalaureate and master’s students and serving as an ex-officio member of the PEC, Admissions, Procedures, and Retention subcommittee, PEC Screening subcommittee, PEC Exceptions subcommittee, and BSED subcommittee.

15. Develops certification programs for all areas of teacher certification offered at Missouri State University, provides and “Individualized Program of Study” for each post-baccalaureate and master’s-level student seeking teacher certification, updates certification programs when necessary to meet current DESE certification standards, and notifies post-baccalaureate and masters students of any changes to DESE certification requirements in a timely manner.

16. Maintains and advising load or post-baccalaureate and masters students pursuing teacher certification at Missouri State University regarding course selection, sequencing, and registration, maintains accurate advisee files including the reporting of Praxis test scores, and complete student teaching recommendations for post-baccalaureate and master’s-level teacher certification students.

17. Coordinates the evaluation and approval of prior and current teaching experience for credit utilizing the “Teachers Aide Rule” (HB1711) in Missouri by assisting students in providing documentation regarding appropriate teaching experience and submitting that documentation to committee for review, conducting on-site visits to schools to confirm teacher’s aide and/or teaching experience, and maintaining statistics regarding the student teaching credit through prior or concurrent experience.

18. Serves as teacher of record for EDC199.

19. Coordinates the marketing and recruitment of qualified applicants for the Master of Arts in Teaching (MAT) program, Special Education alternative Certification Track (SEACT), Visually Impaired Program (VIP), Severely Developmentally Disabled (SDD) program, and the Master of Science in Education-Elementary Program in Springfield and at remote locations and oversees the development of online web-based promotional materials as well as traditional brochures, flyers, and other hard copy products for the Teacher Certification Office.

20. Oversees the development of a customized program of study for each MAT student at Missouri Southern State University and Missouri State University-West Plains to meet certification requirements using a combination of Missouri State University and Missouri Southern or Missouri State University-West Plains courses, monitors all Missouri Southern and West Plains certification programs and oversees the update of MAT students programs of study when changes in those programs occur.

21. Oversees the recommendation of all undergraduate, post-baccalaureate and master’s-level students for certification in Missouri, completes our-of-state verification paperwork for students transferring certification from Missouri to other states, and assists students in adding additional teaching certificates through additional coursework on a DESE analysis or through the Praxis II exam.

22. Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses required by the Dean of the College.

23. Contributes to the success of the College of Education by performing all other duties as assigned. 


The Director of Student Services-Certification Officer is supervised by the Associate Dean-College of Education, files reports to the head of the PEU, and supervises the Coordinator of Professional Education Advisement, the Coordinator of Educational Field Experiences, the Coordinator of School Relations and Student Support Services, the Certification Office Academic Advisor, clerical staff, graduate assistants, and student employees. 



Factor 1: Professional Knowledge, Skill, and Technical Mastery

Level 5 - 3300 Points: Knowledge of the principles and methods of an administrative, managerial, or professional field such as accounting or auditing, financial management, information technology, business administration, human resources, engineering, law, social sciences, communications, education, or medicine. Knowledge permits employee to supervise projects and/or departments using standard methods to improve administrative and/or line operations. Knowledge also permits employee to plan steps and carry out multi-phase projects requiring problem definition and modified techniques, to coordinate work with others, and to modify methods and procedures to solve a wide variety of problems. Knowledge at this level requires a Bachelor's or Master's degree with substantial related work experience, including up to two years of administrative or supervisory experience. Alternatively, this level may require a professional or clinical degree beyond the Bachelor's degree with moderate related work experience; knowledge requirements include significant levels of related work experience.

Factor 2: Supervisory Responsibility

Level 5 - 730 Points: Supervision of (a) several work teams or work team leaders, (b) a rather large group of operative, administrative support, or paraprofessional employees, (c) a work group involving direction of skilled technical employees, (d) professionals in technical and skilled areas, and/or (e) subordinate supervisory personnel. The incumbent performs a full range of supervisory responsibilities including the authority to hire, train, transfer, promote, reward, or discipline others. Supervision will likely be general rather than close supervision of others. At this level, supervisory responsibilities consume significant amounts of work time and include substantial responsibility for work planning activities, staffing, and performance management as well as budgeting and planning functions.

Factor 3: Interactions with Others

Level 4 - 500 Points: Interactions with others are somewhat unstructured. The purpose may be to influence or motivate others, to obtain information, or to control situations and resolve problems. Interactions may be with individuals or groups of co-workers, students, or the general public, may be moderately unstructured, and may involve persons who hold differing goals and objectives. Individuals at this level often act as a liaison between groups with a focus on solving particular unstructured problems. Interactions at this level require considerable interpersonal skill and the ability to resolve conflict.

Factor 4: Job Controls and Guidelines

Level 4 - 850 Points: The employee operates under administrative supervision and makes decisions based on broadly-stated University objectives and available resources. Administrative guidelines are expressed in terms of project or program outcomes and deadlines with few comprehensive guidelines. Decisions are based on inadequate guidelines that require considerable interpretation and force the employee to plan all phases of the assignment. Assignments may be unrelated in function and the work requires many different processes and methods and a great deal of analysis to identify the nature and extent of problems. The work may require the employee to develop new methods and to deal with many variables, including some that are unclear or conflicting. Characteristic jobs at this level may involve directing large and/or complex programs, projects, or departments in which the work cuts across functional lines or requires dealing with unprecedented issues.

Factor 5: Managerial Responsibility

Level 5 - 2350 Points: Work involves primary accountability for a larger department, program, or process. Work activities involve managerial decisions that directly affect the efficiency, costs, reputation, and service quality of the department, program, or process. Work affects a limited range of professional projects or administrative activities of the University, influences internal or external operations, or impacts students, faculty, and/or staff. Work activities have a direct and significant impact on the department. Work activities also have a significant effect on the efficiency and reputation of the cost center and represent a relatively major function within the cost center. At this level would be jobs in which the incumbent may have responsibility for developing budgets, distributing budgeted funds, and exercising primary control over a moderately-sized budget.