2403 Program Coordinator, Citizenship and Service Learning


TITLE Program Coordinator, Citizenship and Service Learning




IMMEDIATE SUPERVISOR Director, Citizenship and Service-Learning

MAJOR ADMINISTRATOR Associate Provost for Student Development and Public Affairs


The Program Coordinator assists in the development and management of service-learning, community service, and civic engagement training programs, recruits community partners who work cooperatively with faculty in placing students in a variety of community service experiences as part of the course work in selected classes,  provides information to prospective service-learners, provides orientation and training to service-learners, solves problems related to the service-learning program, and assures effective communication between the community partners, faculty, and the service-learners. 


Education: A Bachelor's degree is required and a Master's degree is preferred.

Experience: At least two years of work experience is required.  Experience or volunteer service collaborating with businesses and/or not-for-profit agencies is required.    

Skills:  Strong verbal and written communication skills as well as excellent interpersonal skills are required.  Computer literacy is required.  Evidence of being a self-starter is required.  Organizational, management, and supervisory skills are required.  The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required. Familiarity with college student life issues is preferred.


1. Assists the CASL Director to ensure that the Citizenship and Service-Learning program achieves its stated goals by recruiting community partners who work cooperatively with faculty in placing students in a variety of community service experiences as part of the course work in selected classes and recruiting students for program participation.

2. Facilitates the successful participation of students in the service-learning program by providing information to prospective service-learners, providing orientation, training, and advisement to service-learners, and solving problems related to the service-learning experience.

3. Helps to ensure the effectiveness of the Citizenship and Service Learning program by assuring effective communication between the community partners, faculty, and the service-learners.

4. Assists with the logistics of CASL events, including the Spring Celebration, Fall Luncheon, Volunteer Fair, and faculty development programs.

5. May periodically teach GEP 101 with an Integrated Service-Learning component and/or a Global Studies course as requested (applicable to incumbent with Master’s degree only) as part of the regular work assignment.

6. Contributes to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.

7. Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses required by the Director of Citizenship and Service Learning. 

8. Contributes to the overall success of the Citizenship and Service Learning program by performing other essential duties and responsibilities as assigned or directed.


The Program Coordinator of the Citizenship and Service Learning Program is supervised by the Director of Citizenship and Service Learning.  




Factor 1: Professional Knowledge, Skill, and Technical Mastery

Level 3 - 1500 Points: Entry-level knowledge of the principles, concepts, practices, and methods of an administrative, managerial, technical, or professional specialty. Knowledge permits employee to carry out basic recurring tasks and routine portions of assignments or to carry out less demanding professional elements of assignments in professional or technical areas including accounting or auditing, financial management, business administration, human resources, law, engineering, science, or medicine, while gaining familiarity with the University's policies and goals, business practices, and/or accounting systems. This level of knowledge permits the employee to schedule and carry out the steps of a limited operation or project, or to complete stages of a multi-phase project. Alternatively, knowledge at this level might also permit the employee to carry out recurring tasks and routine assignments requiring moderate experience in specific areas within higher education. Knowledge at this level is typically acquired through a combination of formal education and/or training and experience that includes a requirement for a college degree in a specific technical or professional specialty. Knowledge requirements may also include a limited amount of related work experience. Alternatively, equivalent knowledge requirements at this level include a non-technical or general Bachelor's degree requirement with a moderate level of additional related work experience or a non-specific Master's degree requirement with some related work experience.

Factor 2: Supervisory Responsibility

Level 1 - 50 Points: Typically, little, if any, supervision of others is required. The job may require irregular but occasional responsibility to direct the work of student workers and/or temporary or part-time workers. The nature of supervision is largely confined to assigning tasks to others and does not include a full range of supervisory responsibilities. The amount of time spent on directing the work of others is normally a small portion of total work time.

Factor 3: Interactions with Others

Level 3 - 250 Points: The purpose of interactions is to advise or counsel others to solve recurring and structured problems, and/or to plan or coordinate work efforts with other employees who are working toward common goals in situations where relationships are generally cooperative. Interactions are moderately structured and routine and may involve employees in different functions, students, and/or the general public. These types of interactions require normal interpersonal skills.

Factor 4: Job Controls and Guidelines

Level 2 - 250 Points: The employee carries out a group of procedures using the general methods and desired results indicated by the supervisor. Typically, standard operating procedures, handbooks, and/or reference manuals exist for most procedures, but the employee must select from the most appropriate of several guidelines and make minor adjustments to methods. Unforeseen situations are normally referred to others for resolution. Assignments are related in function and objective, but processes, procedures, or software varies from one assignment to another. Based on the assignment, the employee uses diverse, but conventional, methods, techniques, or approaches. Employees in jobs at this level may perform work that is moderately complex, but normally performed within a fairly narrow and specific functional area.

Factor 5: Managerial Responsibility

Level 2 - 400 Points: Work involves services including collecting, processing, and disseminating information and providing advice to others. Work activities may be complex and likely affect the accuracy, reliability, or acceptability of further processes or services to the extent that others rely on the advice given in order to make decisions. Work activities typically affect the efficiency of the department but have relatively minor effects on operations within the cost center. Individuals in jobs at this level are often responsible for actively documenting, monitoring, and controlling expenditures. Incumbents may recommend minor expenditures, but have no substantive authority over budgets.