Missouri State University

1209 Assistant Director of Admissions - Information Services Coordinator

POSITION IDENTIFICATION

TITLE Assistant Director of Admissions - Information Services Coordinator

CLASSIFICATION NUMBER 1209

GRADE 42

CLASSIFICATION Exempt

IMMEDIATE SUPERVISOR Assistant Vice President and Director of Admissions

MAJOR ADMINISTRATOR Associate Vice President for Enrollment Management

GENERAL FUNCTION

The Assistant Director of Admissions - Information Services Coordinator organizes and supervises the campus visit program for prospective undergraduates, serves as advisor to University Ambassadors, supervises the telephone recruitment activities for the Office of Admissions, coordinates recruitment of potential Presidential Scholarship candidates, oversees student-to-student communication using current technologies, prepares selected publications, and assists with other Office of Admissions functions as assigned. The Assistant Director of Admissions - Information Services Coordinator assists with the student recruitment effort as needed and performs other activities as assigned by the Assistant Vice President and Director of Admissions.

MINIMUM ACCEPTABLE QUALIFICATIONS

Education: A bachelor's degree is required; a master's degree is preferred.

Experience: At least one year of experience in college admission and recruitment is required if candidate does not have master's degree.

Skills: Excellent verbal and written communications skills are required. A working knowledge of computer database systems and the ability to communicate computer support requirements to computer staff are required. Effective supervisory skills are required. The ability to motivate employees and volunteers to meet established goals and objectives is required. The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required.

Effort: Some data entry work is required. Light lifting on an infrequent basis is required.

Other: The scope of the job requires occasional evening, overnight and weekend work.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Coordinates, organizes, and supervises the campus visit program for prospective undergraduates by hiring and training student assistants and tour guides, supervising student assistants, campus tour guides, and student Ambassadors, contacting department heads and/or faculty to arrange appointments for prospective students,  evaluating the effectiveness of the campus tour program through interviews with participants, evaluating tour evaluation forms, analyzing participation rates, and making recommendations to improve the overall program.

2. Develops an effective public relations team of Missouri State University students by serving as advisor to the University Ambassadors organization, being actively involved with that group's selection and training process, attending regularly scheduled meetings, and providing advisement and assistance regarding Ambassador functions and services.

3. Manages and supervises the phone recruitment activities for the Admissions office by assisting in planning the tele-counseling strategy, hiring and training student workers who perform the phone recruitment activities with prospective students, organizing student callers to meet the needs of the telecounseling effort, supervising the tele-counseling student supervisor, operating within budget limits, and providing timely and relevant reports regarding the tele-counseling effort.

4. Contributes to the overall effectiveness of the recruitment effort by overseeing current student communication with prospective students through a variety of means to include current technologies.

5. Coordinates the Office of Admission's participation in the recruitment of potential Presidential Scholarship candidates and other high-ability students by establishing a cooperative working relationship with the Office of Student Financial Aid and the Honors College, identifying potential candidates from applications through data such as high ACT scores, initiating direct communication with candidates including telephone calls and correspondence, assisting with special campus events, and recommending additional approaches or strategies for attracting these potential students.

6. Contributes to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.

7. Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses required by the Assistant Vice President and Director of Admissions.

8. Assists with meeting University undergraduate recruitment and enrollment objectives by performing all other duties as assigned.

SUPERVISION

The Assistant Director of Admissions - Information Services Coordinator is supervised by the Assistant Vice President and Director of Admissions and supervises student employees working with campus visits and tele-counseling.

OFFICE OF HUMAN RESOURCES

REVISED MARCH 2014

JOB FAMILY 4

Factor 1: Professional Knowledge, Skill, and Technical Mastery

Level 2 - 900 Points: Entry-level professional knowledge of the principles, concepts, practices, and methods of non-technical administrative and managerial functions. Knowledge permits the employee to carry out basic recurring tasks and routine portions of assignments or to carry out less demanding professional elements of assignments in areas including communications, social sciences, art and design, education, and related functions while gaining in familiarity with the University's policies and goals, business practices and/or accounting systems. This level of knowledge permits the employee to schedule and carry out the steps of a limited operation or project to complete stages of a multi-phase project. Knowledge at this level is typically acquired through a combination of formal education and/or training and experience that includes a requirement for a college degree in an unspecified field or a specific background in a non-technical area. Knowledge requirements may also include a limited amount of related work experience.

Factor 2: Supervisory Responsibility

Level 3 - 270 Points: Supervision of a limited number of (a) operative, administrative support, or paraprofessional employees who do not exercise a full range of supervisory responsibilities over other full-time employees, (b) a very small number of professional employees, or an equivalent combination of (a) and (b). The incumbent performs a full range of supervisory responsibilities including performance reviews of subordinates. The incumbent is generally responsible for training, planning, and directing the work of permanent employees, and provides major input into hiring decisions. Supervisory responsibilities consume moderate amounts of work time and may include general work planning tasks.

Factor 3: Interactions with Others

Level 3 - 250 Points: The purpose of interactions is to advise or counsel others to solve recurring and structured problems, and/or to plan or coordinate work efforts with other employees who are working toward common goals in situations where relationships are generally cooperative. Interactions are moderately structured and routine and may involve employees in different functions, students, and/or the general public. These types of interactions require normal interpersonal skills.

Factor 4: Job Controls and Guidelines

Level 2 - 250 Points: The employee carries out a group of procedures using the general methods and desired results indicated by the supervisor. Typically, standard operating procedures, handbooks, and/or reference manuals exist for most procedures, but the employee must select from the most appropriate of several guidelines and make minor adjustments to methods. Unforeseen situations are normally referred to others for resolution. Assignments are related in function and objective, but processes, procedures, or software varies from one assignment to another. Based on the assignment, the employee uses diverse, but conventional, methods, techniques, or approaches. Employees in jobs at this level may perform work that is moderately complex, but normally performed within a fairly narrow and specific functional area.

Factor 5: Managerial Responsibility

Level 3 - 850 Points: Work involves providing significant support services to others both within and outside of the department that substantially influences decision-making processes. Work activities are complex and others rely on the accuracy and reliability of the information, analysis, or advice to make decisions. Work activities have a direct, but shared, impact on further processes or services, affect the overall efficiency and image of the department, and may have material impact on costs or service quality within the cost center. Incumbents may be responsible for identifying areas of need and for developing proposals that request funding to fulfill those needs.