TITLE International Enrollment Coordinator
CLASSIFICATION NUMBER 1831
IMMEDIATE SUPERVISOR Director of International Services
MAJOR ADMINISTRATOR Associate Vice President of International Programs
The International Enrollment Manager is responsible for assisting with the development and administration of an effective international student admissions and enrollment program which includes processing international applications for admissions, evaluating transcripts from educational institutions outside the United States, maintaining and dispersing international enrollment data, and coordinating the international student communications plan.
MINIMUM ACCEPTABLE QUALIFICATIONS
Education: A Master’s degree is required.
Experience: At least one year of experience in one or more of the following areas is required: project management, business development, enrollment management, or international admissions and student services at the college or university level. Experience working with Banner and managing student records in the International Student and Scholar Management (ISSM) database is required.
Skills: A working knowledge of word processing, spreadsheet, and database applications is required. Strong verbal and written communication skills as well as excellent interpersonal skills are required. Basic knowledge of U.S. immigration regulations and the Student Exchange Visitor Program (SEVP) is required. The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required.
ESSENTIAL DUTIES AND RESPONSIBLITIES
1. Assists with development and administration of an effective international student admission and enrollment program, which includes, but is not limited to oversight of international student application processing and workflow, evaluation of transcripts from educational institutions outside the United States, advisement of prospective students on admission requirements, and assistance in the development and maintenance of a comprehensive communications plan aimed at prospective, current, and past international students.
2. Ensures effective and efficient processing of international student applications by monitoring and executing application processing and gauging the achievement of office goals for response time and overall international student enrollment.
3. Upholds the University’s international student admission policy by reviewing the academic credentials of applicants, advising students not qualified for admission regarding alternatives, and recommending policy and procedure University departments and senior administrators when appropriate.
4. Ensures effective follow-up with admitted international students through a comprehensive communications plan, facilitates the processing and distribution of admission documents, coordinates with other offices (e.g., Admissions, Residence Life, Housing and Dining Services, Taylor Health and Wellness, and Financial Services) in the dissemination of information to admitted students, and conducts research regarding the needs and perceptions of admitted international students.
5. Assures the efficiency of international admission system users in conjunction with University-wide admissions process and strategy, and coordinates informational updates and training with other administrative offices that are stakeholders in international admission efforts.
6. Facilitates the academic and personal success of international students by assisting them in effectively utilizing the resources of the University and serving as a liaison between the Office of International Services and other University offices that provide services to international students, such as Academic Advisement, the Graduate College, Residence Life, Housing and Dining Services, Safety and Transportation, Financial Services, and all academic departments.
7. Provides and analyzes information for management purposes by regularly producing reports utilizing student databases and effectively using query tools.
8. Contributes to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.
9. Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses and conferences, and participating in training as directed by the Director of International Services.
10. Contributes to the overall success of the office by performing all other duties and responsibilities as assigned in support of the International Services team.
The International Enrollment Manager is supervised by the Director of International Services and may supervise student staff and graduate assistants.
OFFICE OF HUMAN RESOURCES
REVISED NOVEMBER 2016
JOB FAMILY 4
Factor 1: Professional Knowledge, Skill, and Technical Mastery
Level 3 - 1500 Points: Entry-level knowledge of the principles, concepts, practices, and methods of an administrative, managerial, technical, or professional specialty. Knowledge permits employee to carry out basic recurring tasks and routine portions of assignments or to carry out less demanding professional elements of assignments in professional or technical areas including accounting or auditing, financial management, business administration, human resources, law, engineering, science, or medicine, while gaining familiarity with the University's policies and goals, business practices, and/or accounting systems. This level of knowledge permits the employee to schedule and carry out the steps of a limited operation or project, or to complete stages of a multi-phase project. Alternatively, knowledge at this level might also permit the employee to carry out recurring tasks and routine assignments requiring moderate experience in specific areas within higher education. Knowledge at this level is typically acquired through a combination of formal education and/or training and experience that includes a requirement for a college degree in a specific technical or professional specialty. Knowledge requirements may also include a limited amount of related work experience. Alternatively, equivalent knowledge requirements at this level include a non-technical or general Bachelor's degree requirement with a moderate level of additional related work experience or a non-specific Master's degree requirement with some related work experience.
Factor 2: Supervisory Responsibility
Level 2 - 130 Points: Regular, but limited, supervision, training, or directing the work assignments of (a) small numbers of student, part-time or temporary workers, or (b) one or more permanent, full-time employees. The nature of supervision is largely confined to scheduling work and assigning tasks. Supervision at this level typically does not include a full range of supervisory responsibilities, and supervisory duties typically do not consume a large portion of the work day.
Factor 3: Interactions with Others
Level 3 - 250 Points: The purpose of interactions is to advise or counsel others to solve recurring and structured problems, and/or to plan or coordinate work efforts with other employees who are working toward common goals in situations where relationships are generally cooperative. Interactions are moderately structured and routine and may involve employees in different functions, students, and/or the general public. These types of interactions require normal interpersonal skills.
Factor 4: Job Controls and Guidelines
Level 2 - 250 Points: The employee carries out a group of procedures using the general methods and desired results indicated by the supervisor. Typically, standard operating procedures, handbooks, and/or reference manuals exist for most procedures, but the employee must select from the most appropriate of several guidelines and make minor adjustments to methods. Unforeseen situations are normally referred to others for resolution. Assignments are related in function and objective, but processes, procedures, or software varies from one assignment to another. Based on the assignment, the employee uses diverse, but conventional, methods, techniques, or approaches. Employees in jobs at this level may perform work that is moderately complex, but normally performed within a fairly narrow and specific functional area.
Factor 5: Managerial Responsibility
Level 3 - 850 Points: Work involves providing significant support services to others both within and outside of the department that substantially influences decision-making processes. Work activities are complex and others rely on the accuracy and reliability of the information, analysis, or advice to make decisions. Work activities have a direct, but shared, impact on further processes or services, affect the overall efficiency and image of the department, and may have material impact on costs or service quality within the cost center. Incumbents may be responsible for identifying areas of need and for developing proposals that request funding to fulfill those needs.