1831 Associate Director of International Services


TITLE Associate Director of International Services




IMMEDIATE SUPERVISOR Director of International Services

MAJOR ADMINISTRATOR Associate Vice President of International Programs


The Associate Director of International Services is responsible for assisting with the development and administration of an effective international student admissions and services program which includes processing international applications for admissions, evaluating transcripts from educational institutions outside the United States, and assisting with the development of intercultural educational opportunities for both international and domestic students.  The Associate Director supervises the office in absence of the Director.


Education: A Bachelor's degree is required.

Experience: Strongly prefer at least one year of experience in the area of international student recruitment, admission, and services at the college/university level.

Skills:  Must have a working knowledge of word processing, spreadsheet, and database applications.  Knowledge of recruitment and admission procedures and policies is required.  Strong oral and written communication skills as well as excellent interpersonal skills are required.  International student admissions experience is preferred.  Familiarity with languages other than English is desirable. The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required.

Other: Must be able to obtain a U.S. passport as the scope of the job may require travel overseas.


1. Facilitates the achievement of University established goals and objectives for international student enrollment by assisting with development and administration of an effective international student recruitment program, processing international student applications for admission, evaluating transcripts from educational institutions outside the United States, advising prospective students on admission requirements, planning and coordinating special events (e.g., international student orientation) and arrival services designed to assist new international students with the transition to Missouri State University, and writing, editing and supervising the development of international student recruitment and retention publications, brochures, and correspondence.

2. Ensures effective and efficient processing of international student applications by designing application forms, supervising the processing of admissions applications and transcripts, monitoring achievement of office goals for response time, and providing direction and supervision to the evaluation staff.

3. Administers the University’s international student admission policy by reviewing the academic credentials of applicants, advising students not qualified for admission regarding alternatives, and recommending policy and procedure to senior administrators when appropriate.

4. Ensures effective follow-up with admitted international students by developing admission letters and information for those students, supervising the processing and distribution of admission letters and immigration documents, coordinating with other offices (e.g., Admissions, Residence Life and Services, and Financial Services) in dissemination of information to admitted students, and conducting research regarding the needs and perceptions of admitted international students.

5. Assures the efficiency of international admission system users, coordinating informational updates with other administrative offices which hold stake in international admission efforts, and developing and managing enhanced admission services through the web and electronic data interchange.

6. Facilitates the academic and personal success of international students by assisting them in effectively utilizing the resources of the University and serving as a liaison between the Office of International Services and other University offices that provide services to international students, such as Academic Advisement, the Graduate College, Residence Life and Services, Public Safety, Financial Services, and academic departments.

7. Provides and analyzes information for management purposes by producing reports as needed utilizing familiarity with student databases and using query tools.

8. Contributes to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.

9. Maintains competency and professional currency through self-directed professional reading, developing professional contact with colleagues, attending professional development courses, and attending training and/or courses as directed by the Director of International Services.

10. Contributes to the overall success of International Services by performing all other duties and responsibilities as assigned.


The Associate Director of International Services is supervised by the Director of International Services and may supervise student and non-student part-time employees and graduate assistants.




Factor 1: Professional Knowledge, Skill, and Technical Mastery

Level 2 - 900 Points: Entry-level professional knowledge of the principles, concepts, practices, and methods of non-technical administrative and managerial functions. Knowledge permits the employee to carry out basic recurring tasks and routine portions of assignments or to carry out less demanding professional elements of assignments in areas including communications, social sciences, art and design, education, and related functions while gaining in familiarity with the University's policies and goals, business practices and/or accounting systems. This level of knowledge permits the employee to schedule and carry out the steps of a limited operation or project to complete stages of a multi-phase project. Knowledge at this level is typically acquired through a combination of formal education and/or training and experience that includes a requirement for a college degree in an unspecified field or a specific background in a non-technical area. Knowledge requirements may also include a limited amount of related work experience.

Factor 2: Supervisory Responsibility

Level 1 - 50 Points: Typically, little, if any, supervision of others is required. The job may require irregular but occasional responsibility to direct the work of student workers and/or temporary or part-time workers. The nature of supervision is largely confined to assigning tasks to others and does not include a full range of supervisory responsibilities. The amount of time spent on directing the work of others is normally a small portion of total work time.

Factor 3: Interactions with Others

Level 2 - 100 Points: Interactions are generally routine and structured involving employees inside the University, students, or the general public. The purpose may include obtaining or clarifying facts, coordinating work, solving recurring problems, or providing factual information to others. Contacts may be with coworkers or structured exchanges with students, faculty, or the general public, and are generally for the purpose of exchanging information.

Factor 4: Job Controls and Guidelines

Level 2 - 250 Points: The employee carries out a group of procedures using the general methods and desired results indicated by the supervisor. Typically, standard operating procedures, handbooks, and/or reference manuals exist for most procedures, but the employee must select from the most appropriate of several guidelines and make minor adjustments to methods. Unforeseen situations are normally referred to others for resolution. Assignments are related in function and objective, but processes, procedures, or software varies from one assignment to another. Based on the assignment, the employee uses diverse, but conventional, methods, techniques, or approaches. Employees in jobs at this level may perform work that is moderately complex, but normally performed within a fairly narrow and specific functional area.

Factor 5: Managerial Responsibility

Level 3 - 850 Points: Work involves providing significant support services to others both within and outside of the department that substantially influences decision-making processes. Work activities are complex and others rely on the accuracy and reliability of the information, analysis, or advice to make decisions. Work activities have a direct, but shared, impact on further processes or services, affect the overall efficiency and image of the department, and may have material impact on costs or service quality within the cost center. Incumbents may be responsible for identifying areas of need and for developing proposals that request funding to fulfill those needs.