Missouri State University

1471 Assistant Box Office Manager

POSITION IDENTIFICATION

TITLE Assistant Box Office Manager

CLASSIFICATION NUMBER 1471

GRADE 42

CLASSIFICATION  Exempt

IMMEDIATE SUPERVISOR Box Office/Business Manager

MAJOR ADMINISTRATOR Executive Director, Athletic and Entertainment Facilities

GENERAL FUNCTION

The primary duty of the Assistant Box Office Manager is the management and supervision of the daily operation of the box offices at JQH Arena (JQH), the Juanita K. Hammons Hall for the Performing Arts (JKHHPA), Hammons Student Center (HSC), Plaster Sports Complex (PSC), Craig Hall, Plaster Student Union, and events ticketed by Missouri State TIX.  The Assistant Box Office Manager is responsible for accounting for all cash received, verifying daily cash reports, maintaining accurate bookkeeping documents, and depositing all ticket receipts.  The Assistant Box Office Manager selects, trains, schedules, and supervises the staff of student workers employed to staff the Box Office.  The Assistant Box Office Manager exercises discretion and independent judgment in resolving problems and ticketing issues to the satisfaction of customer.

MINIMUM ACCEPTABLE QUALIFICATIONS

Education: A high school diploma or the equivalent is required.  Completion of technical or specialized training or education in personal computers and the use of spreadsheet software products are preferred.

Experience: At least two years experience is required in positions that required daily contact with the public and responsibility for cash management.  One year of supervisory experience is preferred. Box office experience or related work experience in the entertainment or sports industry is preferred.

Skills: Strong oral and written communication skills, supervisory skills, and excellent interpersonal skills, particularly in dealing with the public, are required. Computer literacy is required. A record of inclusive conduct and evidence of multicultural skills in the workplace are preferred.

Other: The scope of the job frequently requires attendance at evening and/or weekend activities, performances, lectures, and/or rehearsals.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Manages daily box office operations by supervising Box Office workers, assisting with ticketing and customer service, preparing the daily cash deposit for the box office(s) supervised, reconciling daily sales, updating and troubleshooting the computerized ticketing system, and scheduling and organizing staff for events at the assigned venues.

2. Helps to assure that ticket buyers receive good customer service and have a positive experience with the Box Office by training workers in customer service techniques, monitoring the performance of staff, complying with customer requests to the extent possible, and using discretion and independent judgment in solving problems quickly and to the satisfaction of the customer.

3. Facilitates ticket sales by maintaining and accurately preparing for the sale of tickets within the computerized ticketing system, charting by section, row, and seat number, indicating available seating for events and performances, and printing individual tickets.

4. Assists in the development of an effective and efficient box office staff by selecting qualified student workers, training them in box office operations and customer service, providing appropriate supervision, enforcing operational policies and procedures published in a box office operations manual, and evaluating work performance.

5. Safeguards ticket receipts by properly accounting for all cash received in the box office, verifying daily cash reports and maintaining accurate bookkeeping records regarding sales, and making deposits of ticket receipts appropriately.

6. Contributes to the marketing effort of the of JQH, JKHHPA, and HSC by assisting in the development of marketing and promotional activities which are cost efficient and increase revenues, recommending improved box office operational methods and procedures, preparing reports for marketing staff, assisting in mailing of seasonal brochures to season ticket holders, corporate and business sponsors, other constituencies and the general public.

7. Contributes to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.

8. Maintains competency and professional currency through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses required by the Box Office/Business Manager.

9. Contributes to the overall success of JQH, JKHHPA, and HSC by performing all other essential duties and responsibilities as assigned.

SUPERVISION

The Assistant Box Office Manager is supervised by the Box Office/Business Manager, may supervise a Senior Administrative Clerk, supervises student workers, and makes recommendations which are given particular weight regarding the hiring, firing, advancement, promotion, and other changes of status of those supervised. 

OFFICE OF HUMAN RESOURCES

REVISED FEBRUARY 2011

JOB FAMILY 4

Factor 1: Professional Knowledge, Skill, and Technical Mastery

Level 1 - 500 Points: Knowledge of principles, processes, methods, and procedures associated with a limited range of healthcare, technical, scientific, administrative support, communications, or social science program objectives or common problems. Knowledge permits the employee to complete routine medical and healthcare procedures, common administrative support tasks, operate basic equipment and instruments, carry out a variety of interrelated tasks and recurring assignments, assist individuals, answer common questions, and/or elicit information from a variety of sources. Professional knowledge, skill, and technical mastery at this level are typically acquired through a combination of formal education and/or training and experience beyond a high school diploma.

Factor 2: Supervisory Responsibility

Level 3 - 270 Points: Supervision of a limited number of (a) operative, administrative support, or paraprofessional employees who do not exercise a full range of supervisory responsibilities over other full-time employees, (b) a very small number of professional employees, or an equivalent combination of (a) and (b). The incumbent performs a full range of supervisory responsibilities including performance reviews of subordinates. The incumbent is generally responsible for training, planning, and directing the work of permanent employees, and provides major input into hiring decisions. Supervisory responsibilities consume moderate amounts of work time and may include general work planning tasks.

Factor 3: Interactions with Others

Level 3 - 250 Points: The purpose of interactions is to advise or counsel others to solve recurring and structured problems, and/or to plan or coordinate work efforts with other employees who are working toward common goals in situations where relationships are generally cooperative. Interactions are moderately structured and routine and may involve employees in different functions, students, and/or the general public. These types of interactions require normal interpersonal skills.

Factor 4: Job Controls and Guidelines

Level 2 - 250 Points: The employee carries out a group of procedures using the general methods and desired results indicated by the supervisor. Typically, standard operating procedures, handbooks, and/or reference manuals exist for most procedures, but the employee must select from the most appropriate of several guidelines and make minor adjustments to methods. Unforeseen situations are normally referred to others for resolution. Assignments are related in function and objective, but processes, procedures, or software varies from one assignment to another. Based on the assignment, the employee uses diverse, but conventional, methods, techniques, or approaches. Employees in jobs at this level may perform work that is moderately complex, but normally performed within a fairly narrow and specific functional area.

Factor 5: Managerial Responsibility

Level 3 - 850 Points: Work involves providing significant support services to others both within and outside of the department that substantially influences decision-making processes. Work activities are complex and others rely on the accuracy and reliability of the information, analysis, or advice to make decisions. Work activities have a direct, but shared, impact on further processes or services, affect the overall efficiency and image of the department, and may have material impact on costs or service quality within the cost center. Incumbents may be responsible for identifying areas of need and for developing proposals that request funding to fulfill those needs.