Missouri State University

1570 Coordinator of Operations and Systems

POSITION IDENTIFICATION

TITLE Coordinator of Operations and Systems

CLASSIFICATION NUMBER 1570

GRADE 37

CLASSIFICATION Exempt

IMMEDIATE SUPERVISOR Chief Information Officer

MAJOR ADMINISTRATOR Vice President for Administrative and Information Services

GENERAL FUNCTION

The Coordinator of Operations and Systems is responsible for providing technical management and support of all mid-range and mainframe campus computers.  Duties include installation, maintenance, monitoring and planning of the computing infrastructure for both academic and administrative responsibilities.  The Coordinator of Operations and Systems supervises the Systems and Operations staff in their support of the University’s computing environment, develops goals and objectives conducive to ongoing and enhanced computing services, and assists in the formulation of strategic planning for both short- and long-term activities. 

MINIMUM ACCEPTABLE QUALIFICATIONS

Education: A Bachelor’s degree is required; a Bachelor’s degree in a computer-related field is preferred.

Experience: A minimum of five years experience in management of major multi-vendor, multi-platform environments is required.  Demonstrated successful experience managing complex systems and operations based projects is required.  A minimum of three years of supervisory experience is required.  Work experience in a higher education environment is preferred.

Skills:  The ability to effectively manage multiple, complex information systems projects concurrently is required.  Effective interpersonal, customer service, organizational, and team-building skills are required.  Excellent verbal and written communication skills and proficiency in writing technical specification documents are required. The ability to maintain confidentiality in regard to information processed, stored, or accessed by the systems is required.  The ability to diagnose and solve computer-related problems is required.  Strong technical skills and current technical knowledge are required. A thorough understanding of database technologies is required.  The ability to work effectively with a variety of constituencies possessing a wide range of technical knowledge is required. The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required.

Other: The twenty-four hour scope of University operations requires this position to be available evenings, nights, and weekends to respond to calls regarding questions or problems with the University’s computing systems.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Ensures a quality program of support is provided for the University’s major computing systems by coordinating and managing the efforts of departmental systems and operations staff by assigning duties and objectives, supervising the maintenance of systems hardware and software used by the mainframe and minicomputers, and providing technical assistance in computer-related matters to University departments.

2. Ensures the hiring and continued employment of quality personnel by directly or indirectly supervising the selection, training, and evaluation of the networking services staff.

3. Ensures operational integrity and continuity of the computing facilities by providing leadership in the development of systems administration objectives for the Computer Services Department in order to support both academic and administrative computing within the University through reliability, responsiveness, documentation, and currency of hardware and software systems.

4. Provides the highest level of effectiveness and support in computing operations by obtaining and maintaining an in-depth knowledge of computer hardware and software utilized within the University through both vendor-supplied training and individual effort.

5. Provides proper scheduling of downtime when upgrading campus computing components and ensures effective communication to the campus community concerning computing services changes.

6. Ensures appropriate security measures and components are in place to protect campus computer systems from intrusion attacks.

7. Promotes the optimal, positive direction for the department by coordinating and participating in activities such as assignment of software installations, upgrades, maintenance, and any associated training which is designed to accomplish the departmental mission.

8. Increases departmental effectiveness by assisting with the evaluation of software and hardware products regarding acquisition and development and making appropriate recommendations to the Director.

9. Contributes to the overall success of the Computer Services Department by participating in the establishment of goals and standards conducive to the successful development of ongoing and enhanced capabilities and by assisting in the formulation of strategic planning for both short and long term activities.

10. Ensures the success of campus-wide computing by coordinating the support efforts of the University's multi-vendor configuration.

11. Participates in the University's common operational objectives by assisting other departments as well as individuals with computer-related questions and support.

12. Ensures the availability of computer resources by managing disaster prevention and recovery efforts caused by events like power outages, hardware failures, etc.

13. Facilitates a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.

14. Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses required by the Chief Information Officer.

15. Contributes to the overall success of the Computer Services Department by performing all other duties and responsibilities as assigned by the Chief Information Officer.

SUPERVISION

The Coordinator of Operations and Systems is supervised by the Chief Information Officer and supervises the systems and operations staff.

OFFICE OF HUMAN RESOURCES

REVISED MARCH 2013

JOB FAMILY 3

Factor 1: Educational/Experience Requirements of the Job

Level 10 - 1970 Points: A combination of education and experience equivalent to a Level 10 as indicated by the Equivalencies Chart, when permitted by the Minimum Acceptable Qualifications.

Factor 2: Supervisory Responsibility

Level 6 - 1794 Points: Supervision of a departmental work group involving highly skilled technical or complicated work. Supervision at this level involves the direction of skilled work, specialized tasks, or work of a complicated nature. This level is typical for managers who supervise other supervisors or a large group of paraprofessional or professional permanent employees in technical and skilled areas. Supervision at this level includes a full range of supervisory responsibilities including the responsibility for staffing and performance management as well as budgeting and planning functions.

Factor 3: Skill, Complexity, and Technical Mastery

Level 7.5 - 2350 Points: Skill, complexity, and technical mastery is somewhat above the requirements for a level 2200, but somewhat below the skill, complexity, and technical mastery requirements at level 2500.

Factor 4: Budgetary Control

Level 3 - 579 Points: Jobs at this level are responsible for identifying areas of need and for developing proposals that request funding to fulfill those needs.

Factor 5: Work Environment and Physical Demands

Level 1 - 25 Points: The work environment has only everyday discomforts associated with an office or commercial vehicle. The work area is adequately lighted, heated or cooled, and ventilated. Work is largely sedentary involving mostly sitting with occasional walking, standing, bending, or carrying of small items. No special physical demands are required of the work.

Factor 6: Work Impact and Effect

Level 6 - 4500 Points: Work products or services directly impact the work of other professionals, the development and operation of programs, affect major activities across units, and/or impact the well-being of large numbers of individuals. Typically the work is complex, and while it may involve addressing conventional problems or situations with established methods, it is more likely to involve developing new processes or models involving the planning, development, and implementation of administrative programs. Work products or services are essential to the mission of the university and/or directly affect most departments, units, and programs and large numbers of individuals on a long-term or continuing basis. Improperly performed work results in courses of action that typically cannot be addressed in the short term and may require a substantial commitment of University resources to remedy in a medium to long term.