IMMEDIATE SUPERVISOR Assistant Vice President for Enrollment Management and Services
MAJOR ADMINISTRATOR Vice President for Student Affairs
The primary job duty of the Enrollment Services Systems Coordinator is to use an advanced understanding of University policies and procedures related to student academic records and course information to coordinate between staff in Enrollment Services offices (Admissions, Financial Aid, and Registrar) and Computer Services in the analysis, design, integration, implementation, and maintenance of the various software systems that support the functions of admission, registration, student records, degree audits, and financial aid. Additionally, the Enrollment Services Systems Coordinator acts as a liaison and provides consultation and support to units outside of Enrollment Services that regularly utilize or interface with student and course information systems by evaluating their information and/or business process needs and recommending solutions. The Enrollment Services Systems Coordinator assists in the evaluation of third-party software solutions being considered by the University and assists in the implementation of such systems when appropriate. The Enrollment Services Systems Coordinator assists in the development of processes and procedures to ensure data security and confidentiality by determining access rights to student and course information.
MINIMUM ACCEPTABLE QUALIFICATIONS
Education: A bachelor’s degree in business, management, or computer information systems is required; a master’s degree in one of these fields is preferred.
Experience: At least three years of in the development, maintenance, and utilization of comprehensive and complex student information systems (admission, registration, student records, and degree audit) is required. Familiarity with FERPA regulations and Missouri State programs, policies, and procedures related to student academic records is preferred.
Skills: The ability to understand, interpret, and analyze data and business process needs of integrated functions in a complex system is required. The ability to effectively translate data and business process needs between end users and systems analysts and programmers is required. Competency in the use of query tools and applications software is required. Strong oral and written communication skills are required.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Supports the core functions of Enrollment Services offices (Admissions, Financial Aid, and Registrar) by developing and maintaining a high-level understanding of the information and business process needs of those offices, utilizing a knowledge of University policies and procedures related to student academic records and course information, and coordinating between Enrollment Services staff and Computer Services staff in the acquisition, development, integration, and implementation of software systems related to student academic records and course information.
2. Contributes to the effectiveness of offices and departments outside of Enrollment Services (International Services, Graduate College, Residence Life, Housing and Dining Services, Orientation, Bookstore, Health Center, and others) that use of interface with student and/or course information systems by developing an understanding of their information and business process needs and suggesting ways to meet those needs through utilization of and/or integration with Enrollment Services information systems.
3. Ensures integrity and effective utilization of data systems by acting as system administrator for student and course information and determining access rights to such information, understanding University and external (FERPA) policies that regulate disclosure of student information, and coordinating with Computer Services in the management of access to systems and system monitoring (the development and utilization of edit reports and the utilization of system query tools to identify data discrepancies).
4. Provides ongoing technical expertise which utilizes an advanced knowledge and understanding of federal regulations and University policies and procedures related to student academic records and course information by designing student data management systems, designing and testing processes required by law or regulation, such as address cleansing and enrollment certification, and assisting with the development of ongoing projects such as web page programming, state and federal reporting, etc.
5. Develops more efficient business processes in Enrollment Services and its units by providing ongoing analysis of current business processes, serving as liaison to Computer Services regarding maintenance and modifications to central automation systems, and, in conjunction with Computer Services, recommending, developing, and designing technical solutions.
6. Contributes to the development of policies and procedures on a broad range of issues affecting Enrollment Services by serving on appropriate committees and supporting the goals of the unit and the University.
7. Assists staff in the implementation of business process redesign solutions and new technology by providing training and documentation of solutions.
8. Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses as required by the Assistant Vice President for Enrollment Management and Services.
9. Contributes to the overall success of Enrollment Services and the University by performing all other duties and responsibilities as assigned.
The Enrollment Services Systems Coordinator reports to the Assistant Vice President for Enrollment Management and Services and may be required to supervise Enrollment Management and Services staff on projects.
OFFICE OF HUMAN RESOURCES
Factor 1: Professional Knowledge, Skill, and Technical Mastery
Level 4 - 2300 Points: Knowledge of the principles, concepts, practices, methods and techniques of an administrative, managerial, or professional field such as accounting or auditing, financial management, business administration, human resources, engineering, social sciences, communications, education, law, or medicine. Knowledge permits the employee to complete assignments by applying established methods to recurring types of projects/problems susceptible to well-documented precedents or to schedule, plan, and carry out precedented projects. Alternatively, knowledge at this level might also permit the employee to carry out precedented projects requiring considerable experience in specific areas within higher education. Knowledge at this level is typically acquired through a combination of formal education and/or training and experience that includes a requirement for a college degree in a specific technical or professional specialty along with significant related work experience. Alternatively, equivalent knowledge requirements at this level include a non-technical or general Bachelor's degree requirement with substantial work experience or a non-specific Master's degree requirement with substantial work experience. Knowledge requirements generally also include a significant amount of related work experience and may include administrative or supervisory experience.
Factor 2: Supervisory Responsibility
Level 1 - 50 Points: Typically, little, if any, supervision of others is required. The job may require irregular but occasional responsibility to direct the work of student workers and/or temporary or part-time workers. The nature of supervision is largely confined to assigning tasks to others and does not include a full range of supervisory responsibilities. The amount of time spent on directing the work of others is normally a small portion of total work time.
Factor 3: Interactions with Others
Level 3 - 250 Points: The purpose of interactions is to advise or counsel others to solve recurring and structured problems, and/or to plan or coordinate work efforts with other employees who are working toward common goals in situations where relationships are generally cooperative. Interactions are moderately structured and routine and may involve employees in different functions, students, and/or the general public. These types of interactions require normal interpersonal skills.
Factor 4: Job Controls and Guidelines
Level 3 - 500 Points: The employee operates under general supervision expressed in terms of program goals and objectives, priorities, and deadlines. Administrative supervision is given through statements of overall program or project objectives and available resources. Administrative guidelines are relatively comprehensive and the employee need only to fill in gaps in interpretation and adapt established methods to perform recurring activities. In unforeseen situations, the employee must interpret inadequate or incomplete guidelines, develop plans, and initiate new methods to complete assignments based on those interpretations. Assignments are normally related in function, but the work requires many different processes and methods applied to an established administrative or professional field. Problems are typically the result of unusual circumstances, variations in approach, or incomplete or conflicting data. The employee must interpret and refine methods to complete assignments. Characteristic jobs at this level may involve directing single-purpose programs or performing complex, but precedented, technical or professional work.
Factor 5: Managerial Responsibility
Level 4 - 1500 Points: Work involves the primary accountability for a smaller department, program, or process. Work activities involve managerial decisions that directly affect the efficiency, costs, reputation, and service quality of the department, program, or process. Work affects a limited range of professional projects or administrative activities of the University. Work activities have a direct and substantial impact on the department. While work activities do have some effect on the efficiency and reputation of the cost center, departments, programs, or processes at this level represent a relatively minor function within the cost center. Employees in jobs at this level may have responsibility for developing budgets, distributing budgeted funds, and exercising the primary control over a relatively small budget.