2327 Director, Business Incubator


TITLE Director, Business Incubator



CLASSIFICATION Exempt                                                

IMMEDIATE SUPERVISOR Associate Vice President for Economic Development and Director Jordan Valley Innovation Center (JVIC)

MAJOR ADMINISTRATOR Vice President for Research and Economic Development and International Programs


The Director, Business Incubator is responsible for coordinating the activities of the University’s business incubator by working collaboratively with incubator tenants and clients, the Small Business and Technology Development Center (SBTDC), the Management Development Institute (MDI), and Springfield Innovation, Inc., business service providers, economic development entities, and the business community.  The Director, Business Incubator writes and administers grants and oversees and facilitates the operation of the business incubator by coordinating services and developing and providing business development assistance to incubator tenants and clients. 


Education: A Bachelor’s degree in Business Administration or a related field is required; a Master’s degree in Business Administration or a related field is preferred. 

Experience:  At least two years of business development or business counseling experience is required.

Skills:  Strong verbal and written communication skills, excellent interpersonal and organizational skills, knowledge of business management principles, budget formulation and financial management, property management and leasing, and computer literacy are required.  The ability to work collaboratively with a variety of constituents and organizations is required. The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required.

Other:  The scope of the position requires evening and occasional weekend work.  Occasional overnight, out-of-town travel is required.  Must be able to lift and transport materials weighing up to 50 pounds.


1.  Ensures the success of the University's commitment to supporting economic development by facilitating entrepreneurship and small business development.

2.  Oversees the day-to-day operation of the business incubator facility, including marketing the facility, recruiting potential tenants, and assisting in screening potential clients and making recommendations.

3. Works with community stakeholders and advances community partnerships on behalf of The eFactory and Missouri State University to stimulate economic development in the region.

4.  Acts as a catalyst to strengthen the region’s small-business support network by coordinating the delivery of services to tenants and clients and working closely with other business service providers to facilitate tenant and client success. 

5. Evaluates and seeks potential funding sources through program revenue, grants, donors, etc.

6.  Develops and maintains a client database, prepares periodic reports, and maintains records of projects, progress, and the status of the incubator.

7.  Coordinates, maintains, and reviews tenants’ facility needs to ensure the incubator is meeting current targeted industry needs.

8.  Assists in developing and implementing policies governing the operation of the facility consistent with the lease and funding contracts, including meeting performance metrics and goals.

9.  Conducts business counseling with tenants and clients on an individual basis.

10.  Manages funds by planning and developing the incubator budget.

11.  Assists in coordinating facility operations with University maintenance, custodial, and public safety staff.

12. Contributes to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.

13.  Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses as directed.

14. Contributes to the overall success of the Research and Economic Development division by performing all other duties as assigned


The Director, Business Incubator is supervised by the Associate Vice President for Economic Development and Director of JVIC and supervises full- and part-time staff.




Factor 1: Professional Knowledge, Skill, and Technical Mastery

Level 4 - 2300 Points: Knowledge of the principles, concepts, practices, methods and techniques of an administrative, managerial, or professional field such as accounting or auditing, financial management, business administration, human resources, engineering, social sciences, communications, education, law, or medicine. Knowledge permits the employee to complete assignments by applying established methods to recurring types of projects/problems susceptible to well-documented precedents or to schedule, plan, and carry out precedented projects. Alternatively, knowledge at this level might also permit the employee to carry out precedented projects requiring considerable experience in specific areas within higher education. Knowledge at this level is typically acquired through a combination of formal education and/or training and experience that includes a requirement for a college degree in a specific technical or professional specialty along with significant related work experience. Alternatively, equivalent knowledge requirements at this level include a non-technical or general Bachelor's degree requirement with substantial work experience or a non-specific Master's degree requirement with substantial work experience. Knowledge requirements generally also include a significant amount of related work experience and may include administrative or supervisory experience.

Factor 2: Supervisory Responsibility

Level 4 - 470 Points: Supervision of (a) a moderate number of operative, administrative support, or paraprofessional employees who do not exercise a full range of supervisory responsibilities over other full-time employees, (b) a small number of professional employees who exercise limited supervision of others, or (c) large numbers of student workers or graduate assistants, or some equivalent combination of the above. The incumbent performs a full range of supervisory responsibilities including performance reviews of subordinates. The incumbent is responsible for training, planning, and directing the work of permanent employees, and generally controls hiring decisions. Supervisory responsibilities consume moderate amounts of work time and may include general work planning tasks.

Factor 3: Interactions with Others

Level 4 - 500 Points: Interactions with others are somewhat unstructured. The purpose may be to influence or motivate others, to obtain information, or to control situations and resolve problems. Interactions may be with individuals or groups of co-workers, students, or the general public, may be moderately unstructured, and may involve persons who hold differing goals and objectives. Individuals at this level often act as a liaison between groups with a focus on solving particular unstructured problems. Interactions at this level require considerable interpersonal skill and the ability to resolve conflict.

Factor 4: Job Controls and Guidelines

Level 4 - 850 Points: The employee operates under administrative supervision and makes decisions based on broadly-stated University objectives and available resources. Administrative guidelines are expressed in terms of project or program outcomes and deadlines with few comprehensive guidelines. Decisions are based on inadequate guidelines that require considerable interpretation and force the employee to plan all phases of the assignment. Assignments may be unrelated in function and the work requires many different processes and methods and a great deal of analysis to identify the nature and extent of problems. The work may require the employee to develop new methods and to deal with many variables, including some that are unclear or conflicting. Characteristic jobs at this level may involve directing large and/or complex programs, projects, or departments in which the work cuts across functional lines or requires dealing with unprecedented issues.

Factor 5: Managerial Responsibility

Level 4 - 1500 Points: Work involves the primary accountability for a smaller department, program, or process. Work activities involve managerial decisions that directly affect the efficiency, costs, reputation, and service quality of the department, program, or process. Work affects a limited range of professional projects or administrative activities of the University. Work activities have a direct and substantial impact on the department. While work activities do have some effect on the efficiency and reputation of the cost center, departments, programs, or processes at this level represent a relatively minor function within the cost center. Employees in jobs at this level may have responsibility for developing budgets, distributing budgeted funds, and exercising the primary control over a relatively small budget.