About Us

Mission Statement

The mission of the Office of the Registrar is to provide quality support services to students, faculty, staff, alumni, parents and other constituents of the University. As part of this mission, our primary goal is to ensure the accuracy, integrity, and security of academic records. The Office of the Registrar supports the University's mission to develop educated individuals by interpreting, communicating, and enforcing academic policies and procedures for the benefit of the entire University community. Exemplifying the public affairs mission of the University, we strive for excellence in everything we do and are committed to making a difference in the lives of others by creating a work environment based on integrity, service, and inclusiveness. To maintain the highest possible level of efficiency and effectiveness, we will challenge ourselves to continuously examine the way we deliver services and information.

Organizational Chart

Assistant Vice President for Enrollment Management/Registrar

Rob Hornberger

Dr. Rob Hornberger
RobHornberger@MissouriState.edu | 417-836-5520

  • Overall supervision, leadership, and management of OR including Veterans Student Services
  • Family Education and Rights Privacy Act (FERPA) contact person
  • Supports the enrollment management effort by providing essential data and management information
  • Manages OR budgets and expenditures
  • Represents OR, Enrollment Services, and Student Affairs on permanent and ad hoc committees
  • Works with faculty and administrators in developing and implementing changes to policy, procedures, software applications, and systems.

Associate Registrar-Degree Programs and Advisement Support

Nathan Hoff

Nathan Hoff
NathanHoff@MissouriState.edu | 417-836-5520

  • Coordination of degree audit scribing, troubleshooting, and training
  • Primary OR athletic compliance official
  • Coordinates advisement support programs and cross-functional initiatives such as Projected Course Offerings, Proactive Registration, Bear Return, and DG/DX hold application
  • Assist faculty, staff, and administrators with graduation-related academic policy questions
  • Assist departments working with degree completion students returning after an extended absence
  • Currently the functional lead on Degree Works implementation

Associate Registrar-Operations

Photo of Rebecca Harbaugh

Rebecca Harbaugh
RebeccaHarbaugh@MissouriState.edu | 417-836-5520

  • Coordination of OR office operations and training
  • Coordinates the University graduation clearance and diploma mailing processes
  • Manages the registration refund appeal process
  • Coordinates cross-functional office initiatives such as document imaging and transcript ordering
  • Family Education and Rights Privacy Act (FERPA) contact person

Assistant Registrar-Records and Registration

Shannon Holt

Shannon Holt
ShannonHolt@missouristate.edu | 417-836-5520

  • Coordination of records functions such as grading, transcript production, enrollment verification, and academic processing
  • Coordination of registration functions including course schedule building, and registration-related fees
  • Coordination of policy, procedural, and system related issues/initiatives related to records and registration
  • Assist in maintaining, troubleshooting, and enhancing the University’s data management and related student systems
  • Currently the functional lead on Banner XE functions related to the Office of the Registrar, electronic transcript exchange, and wait-listing

Business Process and Reporting Analyst

Natalie Seever

Natalie Seever
NatalieSeever@MissouriState.edu | 417-836-5520

  • Analyzes OR processes to identify/recommend efficiency improvements
  • Designs, supports, and tests system development to address OR functional needs
  • Provides OR and Enrollment Services customers with data including the development of queries and reports
  • Provides system training to OR users
  • Serves as a liaison between OR and Computer Services

Office of the Registrar Coordinator

Misty Bowen

Misty Bowen
MistyBowen@MissouriState.edu | 417-836-3766

  • Primary instructor for class schedule building training
  • Internal and external documentation (YouTube videos, Experts site, instruction manuals)
  • Coordination of graduation clearance
  • Production of the University Commencement Program
  • Assists with Degree Works scribing and athletic eligibility verification

Office of the Registrar Coordinator

Photo of Mollie Gagnon
Mollie Gagnon
MollieGagnon@MissouriState.edu | 417-836-6638
  • Coordination of incomplete grade communication, academic standing updates, and repeat processing
  • Enrollment and grading of tracking courses for consortium agreements
  • Currently the functional lead on the College Scheduler upgrade

Office of the Registrar Coordinator

Photo of Kimberly Strope

Kimberly Strope
KimberlyStrope@MissouriState.edu | 417-836-4899

  • Graduation application processing and deficiency review
  • Course substitutions/waiver/approval processing
  • Veterans student school certifying official
  • Prerequisite and instructor registration drop
  • Major/minor changes

Academic Records Specialists

All Academic Records Specialists (ARS) work as a front-line resource for answering basic student questions in-person, by email, and by phone for such items as transcript, registration, enrollment verification, and graduation assistance. The ARS is the primary processor of student administrative requests. Each ARS has areas of expertise.

Erin Carson

Erin Carson
ErinCarson@MissouriState.edu | 417-836-5419

  • Graduation application processing and deficiency review
  • Course substitutions/waiver/approval processing
  • Diploma printing
  • Major/minor changes
Marty Harris

Marty Harris
MWHarris@MissouriState.edu | 417-836-6642

  • Registration
  • Registration-related billing questions
  • Address Changes
  • Study Away, high school dual credit, and enrollment tracking registration and grading
  • Consortium agreements

| 417-836-6638

  • Address changes
  • Name changes
  • Academic record and institutional exam credit building
  • National Student Clearinghouse verifications
Katie Anderson

Katie Anderson (3/4-time)
KAnderson@MissouriState.edu | 417-836-4339

  • Transcript processing
  • Deceased student record updates
  • Withdrawal record updates
  • Internal auditing of grade change and digital imaging processing
Dorothy Morton

Dorothy Morton (part-time)
DorothyMorton@MissouriState.edu | 417-836-4307

  • Registration

Administrative Specialist II

Sherry Bailey
SherryBailey@MissouriState.edu | 417-836-4510

  • Primary transcript processing coordinator
  • Coordinates vault operations for academic records stored on microfilm/microfiche transcript processing
  • National Student Clearinghouse verification

Administrative Assistant II

Dawn Brokaw
DBrokaw@MissouriState.edu | 417-836-5520

  • Office of the Registrar administrative office manager
  • Supervises student employees and processes student payroll
  • Special projects assigned by the Registrar
  • Coordinates the Office of the Registrar communication and social media

Assistant to the Registrar

Linda Johnson

Linda Johnson (part-time)
LindaJohnson@MissouriState.edu | 417-836-4310

  • Coordinates production of the undergraduate catalog
  • Maintains the Curricular Proposal Tracking System used to monitor the progress/approval of University curricular proposals
  • Maintains program of study codes in Banner
  • Maintains course records and prerequisites in Banner
  • Maintains the Office of the Registrar and Commencement websites

Veterans Student Services

Assistant Registrar, Veterans Student Services

Photo of Kevin Stevens

Kevin J. Stevens
KStevens@MissouriState.edu | 417-836-6619

  • Coordinates overall management of Veterans Student Services
  • Provides information to the Department of Veterans Affairs regarding education benefit certification
  • Coordinates federal and state tuition assistance programs and state/University benefit programs for veterans
  • Meets with veterans to provide guidance on various veterans issues and inquiries

Military/Veterans Transition Coordinator

Photo of Raeleen Ziegler

C. Raeleen Ziegler
RZiegler@MissouriState.edu| 417-836-6619

  • Directs veterans recruiting events and activities, include visits to military units, college fairs, community presentations, campus events and visits.
  • Prepares outreach information (flyers, newsletters, etc) for internal and external distribution
  • Implements and assesses the success of programs increasing military and veteran enrollment
  • Analyzes enrollment reports to direct recruitment and outreach efforts
  • Provides training and consultation for campus constituents related to veterans and active military students

Administrative Assistant II

Photo of Tamera Johnston

Tamara Johnston
TJohnston@MissouriState.edu | 417-836-6199

  • Veterans Student Services front desk manager
  • Supervises student employees and processes student payroll
  • Veterans student school certifying official
  • Data processing for various veterans related administrative systems