About Us

Mission Statement

The mission of the Office of the Registrar is to provide quality support services to students, faculty, staff, alumni, parents and other constituents of the University. As part of this mission, our primary goal is to ensure the accuracy, integrity, and security of academic records. The Office of the Registrar supports the University's mission to develop educated individuals by interpreting, communicating, and enforcing academic policies and procedures for the benefit of the entire University community. Exemplifying the public affairs mission of the University, we strive for excellence in everything we do and are committed to making a difference in the lives of others by creating a work environment based on integrity, service, and inclusiveness. To maintain the highest possible level of efficiency and effectiveness, we will challenge ourselves to continuously examine the way we deliver services and information.

Organizational Chart

Assistant Vice President for Enrollment Management and Services/Registrar

Rob Hornberger

Dr. Rob Hornberger
RobHornberger@MissouriState.edu | 417-836-5520

  • Provides senior-level analysis, support, and recommendations related to the enrollment management effort
  • Overall supervision, leadership, and management of the Office of the Registrar, including the Veteran Student Center
  • Works closely with faculty and administrators in developing and implementing changes to policies, procedures, and systems affecting enrollment management efforts and registrar functions.
  • Family Education and Rights Privacy Act (FERPA) point of contact
  • Manages Office of the Registrar budgets and expenditures
  • Represents Office of the Registrar, Enrollment Services, and Student Affairs on permanent and ad hoc committees

Associate Registrar-Degree Programs and Advisement Support


Nathan Hoff
NathanHoff@MissouriState.edu | 417-836-5520

  • Oversees Degree Works (Degree Audit, Student Educational Planner) functional issues/troubleshooting, requirement scribing and training
  • Serves as the primary Office of the Registrar athletic certifying official
  • Supports advisement related programs/committees, cross functional initiatives, and special projects
  • Assists faculty, staff, and administrators with academic policy questions and issues
  • Coordinator of communication between departments and degree completion students returning after an extended absence

Associate Registrar-Operations

Harbaugh 1

Rebecca Harbaugh
RebeccaHarbaugh@MissouriState.edu | 417-836-5520

  • Coordination of office operations and training
  • Oversees the University graduation clearance and diploma mailing processes
  • Manages the refund exception appeal process
  • Coordinates cross-functional office initiatives such as document imaging and transcript ordering
  • Family Education and Rights Privacy Act (FERPA) point of contact

Assistant Registrar-Records and Registration

Holt 1

Shannon Holt
ShannonHolt@missouristate.edu | 417-836-5520

  • Oversees records functions such as grading, transcript production, enrollment verification, and academic processing
  • Oversees registration functions including course schedule building, and registration-related fees
  • Coordinates policy, procedural, and system related issues/initiatives related to records and registration
  • Assists in maintaining, troubleshooting, and enhancing the University’s data management and related student systems
  • Drop Appeal Committee Chair
  • Currently the functional lead on Banner XE functions related to the Office of the Registrar, electronic transcript exchange, and wait-listing
  • Supervises student employees and processes student payroll

Business Process and Reporting Analyst

                                                              Kristi Oetting
  • Analyzes Office of the Registrar processes to identify/recommend efficiency improvements
  • Designs, supports, and tests system development to address OR functional needs
  • Provides Office of the Registrar and Enrollment Services customers with data including the development of queries and reports
  • Provides system training to Office of the Registrar users
  • Serves as a liaison between Office of the Registrar and Computer Services



  • Coordinates the Refund Exception process
  • Manages the University scholastic honors processing
  • Coordinates the University graduation clearance process, commencement, and application to graduate system
  • Production of the University Commencement Program
  • Coordinates the National Student Clearinghouse administration
  • Assists with Degree Works scribing and athletic eligibility verification
  • Primary contact for projected course offerings


Katrina Chavez
KChavez@MissouriState.Edu | 417-836-4615
  • Coordinates the Office of the Registrar web, social media and My Missouri State announcements
  • Manages the academic calendar, refund schedules, and EDW dates
  • Coordinates registration functions, including registration sequence, waitlisting, and trial schedule builder
  • Coordinates registration communication
  • Coordinates class schedule building and training
  • Manages finals schedule


Photo of Kimberly Strope

Kimberly Strope
KimberlyStrope@MissouriState.edu | 417-836-4899

  • Coordinates grading processes, including grade changes, improper repeats and "I" to "F" process
  • Administrates the academic renewal process, coordinates proactive registration and Bear return
  • Processes academic history building
  • Coordinates the Drop Exception Appeal request/process and processes instructor drops
  • Assists returning students who have not attended for an extended period of time
  • Manages course substitutions/waiver/approval processing/application to degree program
  • SACM Sponsored Student liaison

 Academic Records Specialists

All Academic Records Specialists (ARS) work as a front-line resource for answering basic student questions in-person, by email, and by phone for such items as transcript, registration, enrollment verification, and graduation assistance. The ARS is the primary processor of student administrative requests. Each ARS has areas of expertise.

Erin Carson

Erin Carson
ErinCarson@MissouriState.edu | 417-836-5419

  • Graduation application processing and deficiency review
  • Course substitutions/waiver/approval processing
  • Diploma printing
  • Major/minor changes
Becca Welch

Becca Euglow
BeccaEuglow@MissouriState.edu | 417-836-6642

  • Registration
  • Major/Minor Changes
  • Address Changes
  • Study Away, high school dual credit, and enrollment tracking registration
  • Consortium agreements
Amber McBride

Amber McBride
AmberMcBride@MissouriState.edu | 417-836-6638

  • Address changes
  • Name changes
  • Graduation application processing and deficiency review
  • Course substitutions/waiver/approval processing
  • Major/minor changes
  • Document management
Erica Robertson
Erica Robertson
EricaRobertson@MissouriState.edu | 417-836-6336
  • Address changes
  • Graduation application processing and deficiency review
  • Major/minor changes
  • Registration
  • Study Away
  • Transcript Requests-specialized

Administrative Specialist II

Sherry Bailey
SherryBailey@MissouriState.edu | 417-836-4510

  • Primary transcript processing coordinator
  • Coordinates vault operations for academic records stored on microfilm/microfiche transcript processing
  • National Student Clearinghouse verification

Administrative Assistant II

Patty Murray
PMurray@MissouriState.edu | 417-836-5520

  • Office of the Registrar administrative office manager
  • Special projects assigned by the Registrar
  • Coordinates the Office of the Registrar communication/incoming office email
  • Assists office staff with special projects and assignments

Assistant to the Registrar

Linda Johnson

Linda Johnson (part-time)
LindaJohnson@MissouriState.edu | 417-836-4310

  • Coordinates production of the undergraduate catalog
  • Maintains program of study codes
  • Maintains course records and prerequisites