- Service encounters
- Employee behaviors
- Customer emotions
- Customer behaviors
Top Scholarly Accomplishments
I have published in peer-reviewed journals and presented my research in international conferences. In 2015, I published in the Journal of Relationship Marketing about the role of trust in creating positive word of mouth and behavioral intentions with the case of online social networks. In 2016, I presented my research about the effect of employee behaviors on customer gratitude and customer behavioral intentions in Taiwan International Conference on Hospitality, Tourism, and Sports Management (HTSM) held in Taipei, Taiwan.
For industry experience, I have worked in hotel operations including front desk and banquet departments. For academic employment, I was an instructor at University of Central Florida.
I enjoy traveling to new places and learn about different cultures.
Future Goals and Aspirations
Conduct more research to contribute to the body of knowledge and provide practical implications for the industry. Work with students to help them achieve their goals. Devote time to serve people in need.
Life Outside the University
I like to watch movies during the weekends. My favorite genres are drama, independent, and international movies.