Employee Performance Evaluations
The university believes that a fair performance evaluation system is one of the keys to a successful performance-based compensation system. The performance evaluation tool and process must be trusted by the employee and supervisor, effectively and consistently used, and should incorporate individual goals. The university’s Appraisal and Development Plan (ADP) process is designed to support the growth and development of employees within the organization and to recognize employees for their overall performance and contribution to the organization. The evaluation of employee performance is intended to be a continuous process of communication between employees and supervisors and to serve several purposes, including the following:
- evaluate each employee's effectiveness in performing assigned duties and responsibilities
- identify factors that can improve job performance
- clarify performance standards as they relate to the current job description
- assist employees in developing additional knowledge, skills and abilities for job advancement
- recognize exceptional performance
- document shortcomings or substandard performance and outline methods to improve future performance
- determine retention of an employee at the end of the probationary period
- identify training and developmental needs
- set and track performance toward specific job-related goals
It is the cost center administrator’s responsibility to ensure performance evaluations are completed accurately and in a timely manner for his/her unit.
5.2 Method of evaluation
The immediate supervisor will evaluate the employee’s performance using a one (1) to five (5) rating scale that consists of the following five levels of performance: Exceptional (5), Commendable (4), Competent (3), Development Needed (2) and Unsatisfactory (1). Ratings can be entered in .25 increments. Supervisors should verify with their Cost Center Head for guidance on the utilization of the rating scale for whole numbers or increments.
Supervisors must conduct:
- A probationary performance planning meeting for new employees during their first week of employment, at the third month of employment and at the sixth month of employment.
- A probationary performance appraisal for new employees at their third and sixth month anniversary date.
- An annual performance appraisal with all eligible employees during the annual rating period of October 1st through January 31st.
- An annual performance planning meeting with all employees.
The ADP forms for the Planning and Appraisal Process are accessed online through the My Missouri State portal. Both supervisors and employees are notified by email from HRPerformance@MissouriState.edu when they have actions to complete during the planning and appraisal processes for the annual and probationary ADPs.
Both the supervisor and the employee will acknowledge the online forms at the conclusion of the Performance Planning and Appraisal Meetings. Acknowledging represents that the employee is aware of and has been informed of both the Planning and Appraisal documents. Confidentiality should be exercised in the management of the ADP documents and discussions for employees.
The performance planning meeting and the performance appraisal meeting may occur during the same meeting, if the supervisor desires. The performance planning meeting is required in order for supervisors and employees to review job duties, objectives and specific goals to be accomplished throughout the upcoming year. The supervisor communicates the university's and department's goals and objectives and helps the employee to relate his/her performance to the accomplishment of these goals by establishing measurable outcomes. This step is documented in Section 1 of the ADP form. The Organizational Values/Behaviors found in Section 2 should also be reviewed so that the supervisor and employee have a common understanding of behaviors which are expected for the position.
5.2.2 Performance appraisal meeting
Cost center administrators are responsible for ensuring that the performance evaluation ratings are consistently calibrated throughout their cost center. The ADP Appraisal document is reviewed and discussed by the supervisor and employee. An integral part of this meeting is planning for the subsequent year's job duties, projects, and/or goals (see 5.2.1).
5.2.3 Mid-year meeting
A mid-year meeting may be conducted by supervisors with employees who are performing at a less-than-competent level in any area. At this meeting a Performance Improvement Plan (PIP) must also be initiated. The mid-year meeting is optional for all others but can provide an opportunity for the supervisor and employee to discuss progress and identify any challenges to accomplishing the established goals/objectives established at the beginning of the rating period. A mid-year meeting will reduce the chance that surprises will occur at year-end during the annual performance evaluation.
The supervisor must develop a Performance Improvement Plan (PIP) when the employee's overall performance evaluation rating is less than "Competent" (a rating less than 3) or wen a supervisor determines current performance requires improvement. The Performance Improvement Plan document should include:
- What behavior, performance, situations or conditions need to be changed,
- Expected changes by the employee to improve their performance or behavior along with demonstrated outcomes,
- Any supporting activities, training or guidance to support the improvement, and
- Expected timeline for improvement.
The PIP becomes part of the employee’s Appraisal and Development Plan for the rating period it was initiated. Supervisors should consult with their next line of supervision (Reviewer) when initiating a PIP on an employee since the Reviewer also signs the form at the establishment of the PIP and at the Follow-Up Review. Supervisors needing to address performance issues with an employee should contact the office of human resources, Performance Management for assistance and guidance on the process prior to meeting with the employee. The Performance Improvement Plan form can be found online.
The performance evaluation period is determined based upon the type of evaluation being rendered as described below.
5.3.1 Probationary period evaluations
New employees serve a six-month probationary period. During this period, the supervisor will complete two evaluations of the employee's work performance, at the third and sixth months of employment. Probationary evaluations assess the new employee's progress in learning the job.
During the first week of employment, the supervisor should conduct a performance planning meeting to review the job description with the employee and determine the most important duties to be learned and goals to be accomplished during the probationary period. The probationary evaluations are primarily developmental and help the supervisor identify employee strengths and weaknesses and areas where more training is required. In a probationary evaluation, a rating of "3" does not mean competent as it does in the regular performance appraisal system. A rating of "3" means satisfactory progress has been made in learning how to do the job competently. Higher or lower ratings during the probationary period mean the new employee is progressing faster or slower than expected. An overall score of "3", meaning satisfactory progress is being made, is required for the new employee to be recommended for continued employment. An overall performance rating of 2.00-2.99 (development needed) at the three- or six-month evaluation period indicates that the supervisor should clarify job expectations and performance standards with the employee and together determine which aspects of the job need further explanation or additional training. An overall performance rating of less than 2.00 (unsatisfactory progress) at the end of the probationary period will result in termination of employment with the university. The supervisor can recommend an extension of the probationary period based on documented evidence that the normal probationary period provided insufficient time for the employee's job suitability to be determined. Alternatively, if work is judged to be unsatisfactory, probationary employees may be dismissed at any time during the probationary period. Supervisors should contact the office of human resources for assistance and approval to extend an employee’s probationary period beyond six (6) months.
5.3.2 Annual performance evaluations
All employees successfully completing the probationary period will roll forward into the annual performance evaluations process based on their six (6) month anniversary date. All annual performance evaluations will occur between October 1st and January 31st of each fiscal year.
5.3.3 When change in supervision occurs
When an employee changes supervisors during the year, the following guidelines will determine the supervisor responsible for completing the ADP process for that employee. When a change of supervision occurs between:
- January 31st and June 30th – The new supervisor will complete the ADP for the employee.
- July 1st and September 30th – The new supervisor will evaluate the employee at the end of January and may seek input from the former supervisor to complete the ADP. If the former supervisor is not available, input from the next level of supervision should be sought.
- October 1st and January 31st – The former supervisor completes the ADP for his/her former employee. If the former supervisor is not available, input from the next level of supervision should be sought.
5.4 Performance evaluation appeals
If an employee believes that an inaccurate performance evaluation has been rendered, a written response to the evaluation may be submitted to the office of human resources within 10 work days with a request that it be placed in his/her personnel file with the performance evaluation.
The office of human resources also is available to advise or counsel employees about expected performance standards and to assist employees in making adjustments regarding performance.
Employees who believe that they have been discriminated against on the basis of race, color, religion, national origin, ancestry, age, disability or veteran status with respect to a job performance evaluation may consult the office for institutional equity and compliance.
Employees who believe that they have been discriminated against on the basis of sex (including family status, marital status, pregnancy, sexual orientation and/or gender identity/expression) may consult the title IX office.