1139 COBA International Student Ombudsman-Academic Advisor


TITLE COBA International Student Ombudsman-Academic Advisor




IMMEDIATE SUPERVISOR Director, Business Advisement Center

MAJOR ADMINISTRATOR Dean, College of Business Administration


The COBA International Student Ombudsman-Academic Advisor assists international students majoring in business in the development of academic schedules appropriate for the stated educational goals and in progressing toward degree completion. The COBA International Student Ombudsman-Academic Advisor assists in planning, organizing, and presenting individual and group advisement sessions for business students (including transfer and prospective students) in the U.S. and China. The COBA International Student Ombudsman-Academic Advisor assists students who are completing the program in China as well as students who transfer to the Springfield campus in adjusting to living in the US, dealing with language barriers, and navigating University processes, such as health screening requirements, registration, and paperwork. The COBA International Student Ombudsman-Academic Advisor works with faculty and staff administrators of the General Business Completion program in Dailian China as well as other international education partners. Continuation of this position is dependent on sufficient funding for the China Development budget.


Education: A Bachelor's degree in Business or a related field is required; a Master's degree in Business Administration is preferred.

Experience: At least one-half year of experience working in higher education is required, preferably in academic advising. Knowledge of the University, its requirements and regulations, is preferred.

Skills: Fluency in written and spoken English and Mandarin Chinese is required. Strong oral and written communications skills are required. Excellent interpersonal skills, including conflict management, are required. The ability to demonstrate knowledge and understanding of multicultural and diversity issues is required. Computer literacy, including word processing and database management are required. Organizational and time management skills are required.

Other: Domestic and international travel are required. Must be able to obtain a passport and, if necessary, a Chinese visa. Weekend and evening work are required.


1. Provides an essential student service of academic advisement to business students, with an emphasis on international students, by being knowledgeable of the academic policies and procedures unique to the College of Business Administration as well as the University, guiding students in decision-making and learning how to accept responsibility for their decisions.

2. Serves as a resource to international business students by helping them adapt to living in Springfield and providing information to them on University requirements, such as health care screenings, paperwork requirements, deadlines, etc.

3. Facilitates the growth and success of educational partnerships with international partners by working closely with faculty and staff administering the General Business Completion program in Dailian China as wells as other locations.

4. Facilitates the registration process for international business students by assisting in planning, organizing, and presenting individual and group advisement sessions, both in the U.S. and China that provide information and assistance regarding degree requirements, major selection, and schedule building and explaining and enforcing the requirements for admission to the College of Business Administration, thus maintaining the integrity of the degree accreditation.

5. Ensures the effectiveness of the advising process by maintaining advisee files, regularly updating advisee academic reports, and validating the information contained in the advisee files with the student database.

6. Promotes the advisor-advisee relationship by effectively using the various tools of communication, including email, telephone, face-to-face meetings, and electronic advising notes.

7. Effectively assists transfer students in transition to the University and College of Business Administration by providing accurate information and resources available to the student.

8. Assists business students to develop a plan for completion of a degree by evaluating computerized degree audits that compare the degree requirements with the student's academic record, reviewing the audit with students to determine remaining courses required for degree completion, and assisting with developing plans for completion of those required courses.

9. Ensures continuity in the management and operation of the Business Advisement Center by assuming the duties and responsibilities of the supervisor in his/her absence, when requested.

10. Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses, and maintains professional certification and/or memberships as required by the Director, Business Advisement Center.

11. Contributes to the overall success of the College of Business Administration's Business Advisement Center by performing all other duties and responsibilities as assigned.


The COBA International Student Ombudsman-Academic Advisor is supervised by the Director, Business Advisement Center and may exercise supervision of clerical staff, student employees and graduate assistants working in the Business Advisement Center.


JULY 2010


Factor 1: Professional Knowledge, Skill, and Technical Mastery

Level 3 - 1500 Points: Entry-level knowledge of the principles, concepts, practices, and methods of an administrative, managerial, technical, or professional specialty. Knowledge permits employee to carry out basic recurring tasks and routine portions of assignments or to carry out less demanding professional elements of assignments in professional or technical areas including accounting or auditing, financial management, business administration, human resources, law, engineering, science, or medicine, while gaining familiarity with the University's policies and goals, business practices, and/or accounting systems. This level of knowledge permits the employee to schedule and carry out the steps of a limited operation or project, or to complete stages of a multi-phase project. Alternatively, knowledge at this level might also permit the employee to carry out recurring tasks and routine assignments requiring moderate experience in specific areas within higher education. Knowledge at this level is typically acquired through a combination of formal education and/or training and experience that includes a requirement for a college degree in a specific technical or professional specialty. Knowledge requirements may also include a limited amount of related work experience. Alternatively, equivalent knowledge requirements at this level include a non-technical or general Bachelor's degree requirement with a moderate level of additional related work experience or a non-specific Master's degree requirement with some related work experience.

Factor 2: Supervisory Responsibility

Level 1 - 50 Points: Typically, little, if any, supervision of others is required. The job may require irregular but occasional responsibility to direct the work of student workers and/or temporary or part-time workers. The nature of supervision is largely confined to assigning tasks to others and does not include a full range of supervisory responsibilities. The amount of time spent on directing the work of others is normally a small portion of total work time.

Factor 3: Interactions with Others

Level 4 - 500 Points: Interactions with others are somewhat unstructured. The purpose may be to influence or motivate others, to obtain information, or to control situations and resolve problems. Interactions may be with individuals or groups of co-workers, students, or the general public, may be moderately unstructured, and may involve persons who hold differing goals and objectives. Individuals at this level often act as a liaison between groups with a focus on solving particular unstructured problems. Interactions at this level require considerable interpersonal skill and the ability to resolve conflict.

Factor 4: Job Controls and Guidelines

Level 3 - 500 Points: The employee operates under general supervision expressed in terms of program goals and objectives, priorities, and deadlines. Administrative supervision is given through statements of overall program or project objectives and available resources. Administrative guidelines are relatively comprehensive and the employee need only to fill in gaps in interpretation and adapt established methods to perform recurring activities. In unforeseen situations, the employee must interpret inadequate or incomplete guidelines, develop plans, and initiate new methods to complete assignments based on those interpretations. Assignments are normally related in function, but the work requires many different processes and methods applied to an established administrative or professional field. Problems are typically the result of unusual circumstances, variations in approach, or incomplete or conflicting data. The employee must interpret and refine methods to complete assignments. Characteristic jobs at this level may involve directing single-purpose programs or performing complex, but precedented, technical or professional work.

Factor 5: Managerial Responsibility

Level 2 - 400 Points: Work involves services including collecting, processing, and disseminating information and providing advice to others. Work activities may be complex and likely affect the accuracy, reliability, or acceptability of further processes or services to the extent that others rely on the advice given in order to make decisions. Work activities typically affect the efficiency of the department but have relatively minor effects on operations within the cost center. Individuals in jobs at this level are often responsible for actively documenting, monitoring, and controlling expenditures. Incumbents may recommend minor expenditures, but have no substantive authority over budgets.