1247 Director of Academic Support, West Plains


TITLE Director of Academic Support, West Plains




IMMEDIATE SUPERVISOR Dean of Academic Affairs



The Director of Academic Support provides academic support to all West Plains students with particular attention to students who are struggling with the adjustment to college-level work, students who have been conditionally admitted or are on academic probation, and students from diverse racial or ethnic backgrounds. The Director of Academic Supports serves as a liaison with faculty, advisors, the Advisement and Academic Coaching Center for Empowering Student Success (AACCESS), and the Office of Student Services.


Education: A Master’s degree in Education or a related area is required; a terminal degree is preferred.

Experience: At least two years of successful college-level teaching experience and at least two years of progressively responsible administrative experience administering an at-risk education program or similar program is required. Experience working in a college environment is preferred. Experience working with diverse populations (e.g., first generation students, students with low academic capabilities, students with disabilities, racial and ethnic minority students, students from limited socioeconomic statuses, and other underprepared students) is required.

Skills: Excellent verbal and written communication skills, qualitative and quantitative reasoning skills, and effective organizational and project management skills are required. The ability to work effectively as a team member as well as with students is required. Effective interpersonal skills are required. A working knowledge of student development theory and current academic strategies to meet the academic needs of students at an open-admission two-year public institution is required. The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required. A demonstrated record of success in implementing new initiatives, strategic planning, and working directly with students is preferred.

Other: The nature of this position requires occasional evening and weekend work.


1. Creates, implements, and schedules outreach efforts for struggling students and meets with these students individually to help them reach success.

2. Provides direct assistance to students returning from suspension or those on academic probation.

3. Oversees adult education literacy (AEL) and the college readiness program (CRP).

4. Provides outreach and support for students in the college readiness program to increase the likelihood that they persist to graduation.

5. Collaborates with other office staff on programs and services designed to increase student success.

6. Facilitates the collection of relevant data on students’ backgrounds and success in college.

7. Communicates regularly with Academic Affairs in regard to probationary and readmitted students, new or changing academic programs, and other academic issues.

8. Acts as a representative to the enrollment management committee and other committees as assigned.

9. Represents the Office of Academic Support with other programs on campus, including but not limited to Red Carpet Day, STAR Orientation, and admission events.

10. Works with the Office of Diversity and Inclusion to provide support to diverse students.

11. Maintains office hours for the purpose of conducting walk-in and private appointments.

12. Oversees all aspects of the office’s budget, in addition to monitoring current grants and collaborating to secure new grants to support office programs.

13. Participates with other members of the campus community to enhance student learning and promote a campus-wide awareness of and connection to key resources and services for successful transitions.

14. Presents to new faculty members as part of the new faculty orientation.

15. Represents the Office of Academic Affairs on institutional committees as requested.

16. Create and manage University progress reports for the campus community.

17. Participate in activities that support the diverse student populations on campus.

18. Contributes to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.

19. Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses as required by the supervisor.

20. Supports the overall success of Academic Affairs by performing administrative work, special projects, and other duties as assigned.


The Director of Academic Support is supervised by the Dean of Academic Affairs and supervises full- and part-time employees serving in Academic Support, adult education and literacy, and the college readiness program.


MAY 2016


Factor 1: Professional Knowledge, Skill, and Technical Mastery

Level 4 - 2300 Points: Knowledge of the principles, concepts, practices, methods and techniques of an administrative, managerial, or professional field such as accounting or auditing, financial management, business administration, human resources, engineering, social sciences, communications, education, law, or medicine. Knowledge permits the employee to complete assignments by applying established methods to recurring types of projects/problems susceptible to well-documented precedents or to schedule, plan, and carry out precedented projects. Alternatively, knowledge at this level might also permit the employee to carry out precedented projects requiring considerable experience in specific areas within higher education. Knowledge at this level is typically acquired through a combination of formal education and/or training and experience that includes a requirement for a college degree in a specific technical or professional specialty along with significant related work experience. Alternatively, equivalent knowledge requirements at this level include a non-technical or general Bachelor's degree requirement with substantial work experience or a non-specific Master's degree requirement with substantial work experience. Knowledge requirements generally also include a significant amount of related work experience and may include administrative or supervisory experience.

Factor 2: Supervisory Responsibility

Level 4 - 470 Points: Supervision of (a) a moderate number of operative, administrative support, or paraprofessional employees who do not exercise a full range of supervisory responsibilities over other full-time employees, (b) a small number of professional employees who exercise limited supervision of others, or (c) large numbers of student workers or graduate assistants, or some equivalent combination of the above. The incumbent performs a full range of supervisory responsibilities including performance reviews of subordinates. The incumbent is responsible for training, planning, and directing the work of permanent employees, and generally controls hiring decisions. Supervisory responsibilities consume moderate amounts of work time and may include general work planning tasks.

Factor 3: Interactions with Others

Level 4 - 500 Points: Interactions with others are somewhat unstructured. The purpose may be to influence or motivate others, to obtain information, or to control situations and resolve problems. Interactions may be with individuals or groups of co-workers, students, or the general public, may be moderately unstructured, and may involve persons who hold differing goals and objectives. Individuals at this level often act as a liaison between groups with a focus on solving particular unstructured problems. Interactions at this level require considerable interpersonal skill and the ability to resolve conflict.

Factor 4: Job Controls and Guidelines

Level 4 - 850 Points: The employee operates under administrative supervision and makes decisions based on broadly-stated University objectives and available resources. Administrative guidelines are expressed in terms of project or program outcomes and deadlines with few comprehensive guidelines. Decisions are based on inadequate guidelines that require considerable interpretation and force the employee to plan all phases of the assignment. Assignments may be unrelated in function and the work requires many different processes and methods and a great deal of analysis to identify the nature and extent of problems. The work may require the employee to develop new methods and to deal with many variables, including some that are unclear or conflicting. Characteristic jobs at this level may involve directing large and/or complex programs, projects, or departments in which the work cuts across functional lines or requires dealing with unprecedented issues.

Factor 5: Managerial Responsibility

Level 4 - 1500 Points: Work involves the primary accountability for a smaller department, program, or process. Work activities involve managerial decisions that directly affect the efficiency, costs, reputation, and service quality of the department, program, or process. Work affects a limited range of professional projects or administrative activities of the University. Work activities have a direct and substantial impact on the department. While work activities do have some effect on the efficiency and reputation of the cost center, departments, programs, or processes at this level represent a relatively minor function within the cost center. Employees in jobs at this level may have responsibility for developing budgets, distributing budgeted funds, and exercising the primary control over a relatively small budget.