5123 Technical Training and Documentation Administrator


TITLE Technical Training and Documentation Administrator




IMMEDIATE SUPERVISOR Coordinator of User Support

MAJOR ADMINISTRATOR Chief Information Officer


The Technical Training and Documentation Administrator is responsible for planning, implementing, and overseeing all Computer Services training and documentation activities and the administration, operation, and maintenance of Computer Services training facilities. The Technical Training and Documentation Administrator supervises the Technical Trainer and student assistants assigned to the Technical Training and Documentation group.


Education: A Bachelor's degree or the equivalent is required; a bachelor’s degree in Communication, English, or an Information Technology-related field is preferred.

Experience: A minimum of three years of experience conducting training on technology-based topics is required. Experience in web page design and development is required. A minimum of three years of supervisory experience is required. Experience working in a higher education environment is preferred. Experience organizing and managing professional conferences is preferred; experience with public speaking is preferred. Experience supporting and training on the Blackboard course management system is preferred.

Skills: The ability to organize and manage efficiently is required. Excellent verbal, presentation, and written communication skills are required. Effective interpersonal, customer service, organizational, project management, and team-building skills are required. Strong technical skills and current technical knowledge are required. The ability to maintain confidentiality in regard to information processed, stored, or accessed by the systems is required. The ability to work effectively with a variety of constituencies possessing a wide range of technical knowledge is required. The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required. Knowledge of Ellucian’s Banner software suit is preferred.

Effort: Must be able to lift and carry objects weighing up to fifty pounds, have sufficient mobility to connect cables which may require climbing ladders or working under desks. Must possess visual acuity sufficient for installation and repair of microcomputers and peripherals, as well as to inspect physical facility conditions.


1. Ensures that students, faculty, and staff have access to quality training opportunities and documentation resources on technical topics by preparing, reviewing, scheduling, publicizing, and overseeing the delivery of training sessions and the creation and maintenance of user guides, documentation, web pages, handouts, and supporting materials.

2. Promotes the services and resources offered by Computer Services by developing informational pieces on Computer Services’ organizational structure, services, and initiatives using electronic and printed communications, such as, websites, the student-focused Computing @ Missouri State publication, mass emails, posters, handouts, newsletters, and other communication tools.

3. Assures campus-wide coordination of required services for technical training and conference events by coordinating the services of other departments, such as Facilities Management, Safety and Transportation, Plaster Student Union, the food service vendor, etc.

4. Ensures effective operation of the University’s course management system (CMS) by planning and coordinating training and documentation with CMS users, user support staff, the Faculty Center for Teaching and Learning, and Computer Services staff.

5. Provides continuity of leadership for the User Support group by assuming the duties and responsibilities of the Coordinator of User Support during absences as assigned.

6. Assures effective communication by providing updates about technical training and documentation activities and concerns to the Coordinator of User Support and providing suggestions for problem resolution.

7. Assists in the development of a competent and effective staff by supervising and monitoring the productivity and skill level of assigned staff and student workers, performing performance reviews and goal setting, promoting the professional development of assigned staff, and assuming a leadership role in the User Support group’s internal training program.

8. Assists the Coordinator of User Support with special projects by performing functions such as collecting relevant information, conducting appropriate research, writing reports, and providing analysis and evaluations in a variety of areas including personnel staffing and technologies.

9. Assists in the development of implementation strategies for new tools, methodologies, and computer technologies to be used by assigned staff and student workers by leading the evaluation and testing of such tools, methodologies, and technologies and providing the Coordinator of User Support with the results of those evaluations and tests.

10. Contributes to the development of policies and procedures by serving on appropriate committees and supporting the mission of the department and the University.

11. Contributes to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.

12. Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses required by the Coordinator of User Support.

13. Contributes to the overall success of the Computer Services Department by performing all other duties and responsibilities as assigned by the Coordinator of User Support.


The Technical Training and Documentation Administrator is supervised by the Coordinator of User Support and supervises assigned full-time staff and student workers.




Factor 1: Educational/Experience Requirements of the Job

Level 8 - 1576 Points: A combination of education and experience equivalent to a Level 8 as indicated by the Equivalencies Chart, when permitted by the Minimum Acceptable Qualifications.

Factor 2: Supervisory Responsibility

Level 4 - 1196 Points: Supervision of a work group including hiring, training, planning, and directing the work of employees. At this level the job often requires close supervision of a rather small number of permanent employees, and/or small numbers of part-time workers, graduate assistants, and/or student workers performing relatively complicated technical or skilled work, and/or other groups of employees at a similar level. At this level it is frequently necessary to train and instruct others, and plan and direct work. Supervisory responsibilities may consume moderate amounts of work time and may include general work planning tasks.

Factor 3: Skill, Complexity, and Technical Mastery

Level 5.5 - 1750 Points: Skill, complexity, and technical mastery is somewhat above requirements for a level at 1600, but somewhat below the skill, complexity, and technical mastery requirements at level 1900.

Factor 4: Budgetary Control

Level 2 - 386 Points: Individuals in jobs at this level actively document, monitor, and control expenditures. At this level incumbents may recommend minor expenditures but have no real authority over budgets.

Factor 5: Work Environment and Physical Demands

Level 1 - 25 Points: The work environment has only everyday discomforts associated with an office or commercial vehicle. The work area is adequately lighted, heated or cooled, and ventilated. Work is largely sedentary involving mostly sitting with occasional walking, standing, bending, or carrying of small items. No special physical demands are required of the work.

Factor 6: Work Impact and Effect

Level 3 - 2340 Points: Work products or services directly impact the operation, accuracy, reliability, acceptability, or design of programs, systems, or equipment, that affect the operation of individual departments or units. The work activity may be complex, but normally involves addressing conventional problems or situations with established methods that allow departments, programs, or units to function properly. Improperly performed work and/or equipment or software failures likely produce significant errors and/or create delays that directly affect the ability of a department, program, or unit to function properly, and the welfare of faculty, students, or others that use the services and/or products of the department, program, or unit. While the scope of improperly performed work and/or equipment or software failure is limited, the nature of the activity may require that emergency repairs be performed.