2586 Director of Online Education Development and Policy


TITLE Director of Online Education Development and Policy




IMMEDIATE SUPERVISOR Director of Faculty Center for Teaching and Learning

MAJOR ADMINISTRATOR Associate Provost, Student Development and Public Affairs


The Director of Online Education Development and Policy makes recommendations to organize, maintain, develop, and assess the online and blended programs in accordance with best practices, program requirements, and national trends. The Director of Online Education educates and informs constituencies regarding the online and blended programs and their attributes, sets pedagogical standards and operational procedures for all aspects of the online and blended programs, and communicates with on-campus departments and off-campus organizations to promote and enhance the online and blended programs. The Director of Online Education Development and Policy develops long-range strategies, researches, develops, and assesses new online and blended projects and programs in support of the mission and vision of the programs and in compliance with national trends, best practices, and program requirements. Specific areas of responsibility include, but are not limited to, budget administration, researching best practices and national trends for online and blended education, monitoring compliance with program requirements, reviewing online and blended course proposals, tracking approval of online and blended course proposals through the colleges and to the Provost’s Office, making recommendations for development in accordance with national trends, best practices, and program requirements, coordinating and overseeing online student support services, and planning the implementation of cutting edge training and support for faculty utilizing online and blended courses. The Director of Online Education Development and Policy attends meetings and conferences to promote and enhance the online program.


Education: A Ph.D. is required, preferably in a discipline closely related to the skills, duties, and responsibilities described below.

Experience: Program development, administrative, and/or project management experience in distance education instruction is required, including at least one year in a higher education setting with duties strengthening one's ability to communicate and work effectively with University faculty and administrators. Preference will be given to applicants who also have experience coordinating continuing or distance education programs, administering budgets, coordinating the development and delivery of courses via technology-based, online learning delivery systems and implementation of best practices in Web design for maximizing the quality of the online program.

Skills: Excellent verbal and written communication skills, interpersonal skills, organizational skills, and decision-making skills are required. Must have the ability to concentrate and have attention to detail in order to have accurate information on degree requirements and college policies. Must have the ability to solve problems and to think critically and independently in order to organize and complete the workload. Must be able to set goals and prioritize tasks and the workload in order to complete assignments in a timely manner.

Effort: Occasionally required to lift and carry materials weighing up to forty-five pounds.

Other: Occasionally, out of town travel may be required to oversee off-campus instructional sites or to engage in professional development. The scope of the job may require some evening and weekend work to oversee off-campus workshops, seminars, and off-campus centers or to participate in professional development.


1. Coordinates the development of online and blended courses/programs via technology-based distance learning delivery systems by working directly with faculty and administrators on planning, developing, and assessing online courses and programs.

2. Provides program administration services by overseeing the administration of the budget, overseeing program development, supporting colleges and administrators in building online and blended courses and degree programs, assisting department heads and deans in online and blended course evaluation and review, continually researching and making best practices recommendations with regard to pedagogy, technology, and website updates and reviews, and attending meetings and serving on committees as required.

3. Reviews online and blended course proposals and tracks the approval of such proposals through the colleges and onto the Provost’s Office.

4. Oversees online test proctoring services by developing policies to ensure the security and efficiency of these services.

5. Researches new developments, best practices, and accreditation compliance issues related to online and blended courses, such as authentication methods that are compliant with Higher Learning Commission directives and guidelines.

6. Plans and recommends faculty training initiatives and opportunities utilizing instructional design support and strategies that enhance online and blended instruction and disseminates information regarding new technological developments to faculty.

7. Carries out job responsibilities in a team-oriented manner by working cooperatively with colleagues and staff from various campus organizational units such as college deans, academic and administrative department heads, faculty, support staff, technical specialists, and others.

8. Remains competent and current especially in topics related to administration and compliance of online and blended instruction through a variety of means, such as self-directed professional reading, developing professional contacts with colleagues, and attending professional development and/or training programs as required by the Director of the Faculty Center for Teaching and Learning.

9. Contributes to the overall success of online and blended programs by performing duties in a manner consistent with the mission, goals, and stated values of the department and by performing all other essential duties as assigned.


The Director for Online Education is supervised by the Director of the Faculty Center for Teaching and Learning and may supervise full time staff, graduate assistants, and student workers.




Factor 1: Professional Knowledge, Skill, and Technical Mastery

Level 6 - 4500 Points: Knowledge of a wide range of concepts, principles, and methods of an administrative, academic, managerial, or professional field. Knowledge permits the employee to develop new or substantially modified approaches that diverge from standard methods to improve administrative and/or line operations. Knowledge also permits the employee to plan steps and carry out multi-phase projects requiring problem definition and modified techniques, to coordinate work with others, and to modify methods and procedures to solve a wide variety of problems. Knowledge requirements may include evidence of the ability to manage programs and/or lead and direct other professionals. Knowledge requirements for jobs at this level typically include a level of education beyond the Bachelor's degree with comprehensive related work experience, frequently including substantial administrative or supervisory experience, and knowledge of higher education processes, policies, and procedures. Alternatively, this level may require a professional or clinical specialty beyond the Bachelor's with moderate related work experience. The knowledge requirement at this level may also include a terminal academic degree with an appropriate level of leadership and/or administrative experience.

Factor 2: Supervisory Responsibility

Level 5 - 730 Points: Supervision of (a) several work teams or work team leaders, (b) a rather large group of operative, administrative support, or paraprofessional employees, (c) a work group involving direction of skilled technical employees, (d) professionals in technical and skilled areas, and/or (e) subordinate supervisory personnel. The incumbent performs a full range of supervisory responsibilities including the authority to hire, train, transfer, promote, reward, or discipline others. Supervision will likely be general rather than close supervision of others. At this level, supervisory responsibilities consume significant amounts of work time and include substantial responsibility for work planning activities, staffing, and performance management as well as budgeting and planning functions.

Factor 3: Interactions with Others

Level 3 - 250 Points: The purpose of interactions is to advise or counsel others to solve recurring and structured problems, and/or to plan or coordinate work efforts with other employees who are working toward common goals in situations where relationships are generally cooperative. Interactions are moderately structured and routine and may involve employees in different functions, students, and/or the general public. These types of interactions require normal interpersonal skills.

Factor 4: Job Controls and Guidelines

Level 3 - 500 Points: The employee operates under general supervision expressed in terms of program goals and objectives, priorities, and deadlines. Administrative supervision is given through statements of overall program or project objectives and available resources. Administrative guidelines are relatively comprehensive and the employee need only to fill in gaps in interpretation and adapt established methods to perform recurring activities. In unforeseen situations, the employee must interpret inadequate or incomplete guidelines, develop plans, and initiate new methods to complete assignments based on those interpretations. Assignments are normally related in function, but the work requires many different processes and methods applied to an established administrative or professional field. Problems are typically the result of unusual circumstances, variations in approach, or incomplete or conflicting data. The employee must interpret and refine methods to complete assignments. Characteristic jobs at this level may involve directing single-purpose programs or performing complex, but precedented, technical or professional work.

Factor 5: Managerial Responsibility

Level 4 - 1500 Points: Work involves the primary accountability for a smaller department, program, or process. Work activities involve managerial decisions that directly affect the efficiency, costs, reputation, and service quality of the department, program, or process. Work affects a limited range of professional projects or administrative activities of the University. Work activities have a direct and substantial impact on the department. While work activities do have some effect on the efficiency and reputation of the cost center, departments, programs, or processes at this level represent a relatively minor function within the cost center. Employees in jobs at this level may have responsibility for developing budgets, distributing budgeted funds, and exercising the primary control over a relatively small budget.