9275 Grounds, Retail Sales, and Clerical Support Worker


TITLE Grounds, Retail Sales, and Clerical Support Worker





MAJOR ADMINISTRATOR Dean, College of Natural and Applied Science


The Grounds, Retail Sales, and Clerical Support Worker performs varied duties for the Mountain Grove campus including maintaining plantings around the buildings and the Centennial Garden, selling root stocks, wines, and jellies to the public, and providing clerical support.


Education: A high school diploma or the equivalent is required.

Experience: At least one year of experience in caring for trees, shrubs, flowers, and other plantings is required; clerical experience and/or retail experience is preferred.

Skills: Good customer service skills are required. Knowledge of the proper operation and maintenance of common grounds maintenance tools and equipment is required. Familiarity with Microsoft Office programs, such as Word and Excel, is required.

Other: Requires the ability to lift and carry groundskeeping supplies and equipment weighing up to 50 pounds on an occasional; prolonged walking or standing, and frequent bending, stooping, kneeling, and reaching on a daily basis is required. A full range of physical motion is required in order to operate manual, electrically-powered and/or gasoline-powered groundskeeping equipment and machines.


1. Maintains the plantings around the buildings and the Centennial Garden by weeding, trimming, pruning, mulching, etc.

2. Facilitates retail sales of root stock, wines, and jellies by greeting the public, providing information and answering questions, processing sales transactions, and accounting for money, receipts, and credit card sales.

3. Provides clerical support for the campus by filling in for clerical staff in their absence and providing basic clerical support such as filing, answering the phone, keyboarding, data entry, etc.


The Grounds, Retail Sales, and Clerical Support Worker is supervised by the Department Head, Agriculture.


APRIL 2009


Factor 1: Educational Requirements of the Job

Level 3 - 160 Points: The job requires a high school diploma or equivalent and up to one year (30 credit hours) of technical training, certification, and/or vocational classes or course work in a specialized area.

Factor 2: Skill Requirements - Craft and Trade Skills

Level 2 - 350 Points: General mechanical or technical aptitude and a general knowledge of, and experience in, a skill, craft, or trade. A general ability to understand procedures, operations, and/or operate basic equipment, that typically require some previous experience or training is required. Jobs at this level typically require at least one and up to two years of related experience for successful performance.

Factor 3: Managerial Responsibility

Level 1 - 25 Points: No responsibility for the work of others. Limited responsibility for expenses, purchases, or inventory.

Factor 4: Guidelines

Level 2 - 50 Points: Specific guidelines and established routines exist, but some judgment in applying guidelines and deviating from standards must be exercised. The number and similarity of guidelines and work situations requires the employee to use judgment in locating and selecting the most appropriate guidelines, references, and procedures for application and in making minor deviations to adapt guidelines in specific cases. At this level, the employee may also determine which of several alternatives to use. Situations to which the existing guidelines cannot be applied or significant proposed deviations from the guidelines are referred to a supervisor.

Factor 5: Contacts

Level 3 - 100 Points: The purpose is to advise or counsel students, coworkers, or the general public, or to plan or coordinate work efforts with other employees who are working toward common goals and where relationships are generally cooperative. Contacts are moderately structured and routine.

Factor 6: Work Environment

Level 2 - 40 Points: The work area involves moderate discomfort and/or risk such as that from moving machinery, occasional work with hazardous substances, or moderate levels of noise. The work may require wearing of protective gear. The work area is generally adequately lighted and ventilated, but may involve uncomfortable temperatures at times.

Factor 7: Physical Demands

Level 2 - 60 Points: Work requires some exertion such as standing for long periods of time, considerable walking, frequent bending kneeling, reaching, and stooping. May include occasional lifting of moderately heavy objects. Work may require specific but common physical abilities.

Factor 8: Responsibility for Facilities and Resources

Level 2 - 40 Points: Jobs at this level might require frequent but routine responsibility for facility security, public safety, equipment, or money.

Factor 9: Complexity

Level 2 - 250 Points: The work consists of tasks that involve related steps, processes, or methods. Decisions regarding what needs to be done involve choices requiring the employee to recognize the differences among a few easily recognizable situations. Decisions at this level are based on knowledge of the procedural requirements of the work coupled with the awareness of the specific functions and assignments of the department.