1692 Immigration Support Coordinator


TITLE Immigration Support Coordinator




IMMEDIATE SUPERVISOR Director of International Services

MAJOR ADMINISTRATOR Associate Vice President for International Programs


The Immigration Support Coordinator advises and assists international students and scholars regarding cross-cultural, financial, academic, and immigration issues/concerns, maintains the Student and Exchange Visitors Information System (SEVIS) database and the FSA Atlas database, and is responsible for the reporting requirements of both databases. The Immigration Support Coordinator leads the SEVIS effort in processing immigration documents related to passports, visas, employment authorizations, changes in legal status, and transfers to and from other academic institutions. The Immigration Support Coordinator monitors all F and J (students and scholars) visa holders at the University, assists with International Student and Scholar Orientation, and assists with the admissions process for international students.


Education: A Bachelor’s Degree is required. Master’s degree in Student Personnel Services, Student Affairs or related field preferred.

Experience: One year of work experience in higher education in the United States is required. Experience working with SEVIS as it pertains to F and J visa holders is required. Previous international credential evaluation experience is preferred. Previous or current working knowledge of processing systems such as Banner and FSA Atlas is preferred. Prior experience working with internationals preferred.

Skills: Effective Cross-cultural and interpersonal communication skills are required. A working knowledge of word processing, spreadsheet, and database applications is required. Knowledge of recruitment and admission procedures and policies is required. Strong verbal and written communication skills as well as excellent interpersonal skills are required. Familiarity with languages other than English is preferred. The ability to develop knowledge of, respect for, and skills to engage with those of other cultures and backgrounds is required.

Other: Must be U.S. citizen or legal permanent resident, eligible by law to access and use SEVIS.


1. Ensures compliance of Department of Homeland Security (DHS) and United States Citizenship and Immigration Services (USCIS) regulations by keeping abreast of current immigration regulatory requirements and utilizing the SEVIS system as it pertains to F-1 Students and J-1 Students and Scholars at Missouri State University.

2. Advises students and scholars as it pertains to their academic, cross-cultural, and financial needs at the University.

3. Advises and guides students in regard to their visa type and the regulations and/or benefits attached to their status.

4. Prepares DHS/USCIS/SEVIS documents requested and required for F-1 Students and J-1 Students and Scholars.

5. Assists F-1Students and J-1 Students and Scholars with USCIS applications, requests, and/or correspondence.

6. Assists in the planning and implementation of International Student Orientation, employment workshops, and cross-cultural activities.

7. Assists in the admissions process by performing international credential evaluation as needed.

8. Assists with establishing and updating departmental policies and procedures to assure compliance with DHS/USCIS.

9. Contributes to the overall success of International Services by providing excellent customer service to F-1 Students and J-1 Students and Scholars.

10. Contributes to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.

11. Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses as directed by the Director of International Services.

12. Contributes to the overall success of International Services by performing all other duties as assigned.


The Immigration Support Coordinator is supervised by the Director of International Services and may supervise full-time employees, graduate assistants, and student employees.




Factor 1: Professional Knowledge, Skill, and Technical Mastery

Level 2 - 900 Points: Entry-level professional knowledge of the principles, concepts, practices, and methods of non-technical administrative and managerial functions. Knowledge permits the employee to carry out basic recurring tasks and routine portions of assignments or to carry out less demanding professional elements of assignments in areas including communications, social sciences, art and design, education, and related functions while gaining in familiarity with the University's policies and goals, business practices and/or accounting systems. This level of knowledge permits the employee to schedule and carry out the steps of a limited operation or project to complete stages of a multi-phase project. Knowledge at this level is typically acquired through a combination of formal education and/or training and experience that includes a requirement for a college degree in an unspecified field or a specific background in a non-technical area. Knowledge requirements may also include a limited amount of related work experience.

Factor 2: Supervisory Responsibility

Level 2 - 130 Points: Regular, but limited, supervision, training, or directing the work assignments of (a) small numbers of student, part-time or temporary workers, or (b) one or more permanent, full-time employees. The nature of supervision is largely confined to scheduling work and assigning tasks. Supervision at this level typically does not include a full range of supervisory responsibilities, and supervisory duties typically do not consume a large portion of the work day.

Factor 3: Interactions with Others

Level 3 - 250 Points: The purpose of interactions is to advise or counsel others to solve recurring and structured problems, and/or to plan or coordinate work efforts with other employees who are working toward common goals in situations where relationships are generally cooperative. Interactions are moderately structured and routine and may involve employees in different functions, students, and/or the general public. These types of interactions require normal interpersonal skills.

Factor 4: Job Controls and Guidelines

Level 2 - 250 Points: The employee carries out a group of procedures using the general methods and desired results indicated by the supervisor. Typically, standard operating procedures, handbooks, and/or reference manuals exist for most procedures, but the employee must select from the most appropriate of several guidelines and make minor adjustments to methods. Unforeseen situations are normally referred to others for resolution. Assignments are related in function and objective, but processes, procedures, or software varies from one assignment to another. Based on the assignment, the employee uses diverse, but conventional, methods, techniques, or approaches. Employees in jobs at this level may perform work that is moderately complex, but normally performed within a fairly narrow and specific functional area.

Factor 5: Managerial Responsibility

Level 3 - 850 Points: Work involves providing significant support services to others both within and outside of the department that substantially influences decision-making processes. Work activities are complex and others rely on the accuracy and reliability of the information, analysis, or advice to make decisions. Work activities have a direct, but shared, impact on further processes or services, affect the overall efficiency and image of the department, and may have material impact on costs or service quality within the cost center. Incumbents may be responsible for identifying areas of need and for developing proposals that request funding to fulfill those needs.