1692 International Services Coordinator


TITLE International Services Coordinator




IMMEDIATE SUPERVISOR Director of International Services Office

MAJOR ADMINISTRATOR Associate Vice President for International Education and Training


The International Services Coordinator works with prospective and current English Language Institute (ELI) and Missouri State University (MSU) sponsored international students, serves as an advisor and admissions counselor to sponsored students, and as a liaison with the students, their scholarship managing organizations, and MSU.  The International Services Coordinator processes requests by MSU departments for short- and long-term visiting scholars and facilitates cultural awareness and integration events for both Department of State (DOS) sponsored students and J Scholars and their families.  The International Services Coordinator acts as a primary Designated School Official (DSO)/Alternate Responsible Officer (ARO) in the Office of International Services, providing support to other departments within International Programs as needed.  The International Services Coordinator maintains and processes student immigration records in the Student and Exchange Visitors Information System (SEVIS) database and the International Student and Scholar Management system (ISSM) in conjunction with the Immigration Support Coordinator and the Director of International Services (Principal Designated School Official (PDSO). The International Services Coordinator facilitates international employment authorization for MSU international students, staff, and faculty and serves as liaison with MSU-approved immigration attorneys hired to petition H-1b Employment Visas and Lawful Permanent Residency (LPR) status on behalf of MSU faculty and staff.


Education:  A Bachelor’s Degree is required; a Master’s degree is preferred.

Experience:  One year of work experience in higher education in the United States is preferred.  Experience working with SEVIS as it pertains to F and J visa holders is preferred.  Previous international credential evaluation experience is preferred.  Previous or current working knowledge of processing systems such as Banner and ISSM is preferred. Prior experience working with an international clientele is preferred.

Skills: Effective cross-cultural and interpersonal communication skills are required. Effective organizational skills and attention to detail are required. A working knowledge of spreadsheet, and database applications is required.  Knowledge of recruitment and admission procedures and policies is required.  Strong verbal and written communication skills are required.  The ability to develop knowledge of, respect for, and skills to engage with those of other cultures and backgrounds is required.

Other: Must be U.S. citizen or legal permanent resident, eligible by law to access and use SEVIS.


1.  Ensures compliance of Department of Homeland Security (DHS) and United States Citizenship and Immigration Services (USCIS) regulations by keeping abreast of current immigration regulatory requirements and utilizing the SEVIS system as it pertains to F-1 Students and J-1 Students and Scholars at Missouri State University.    

2. Admits and supports sponsored students and scholars as it pertains to their immigration, academic, cross-cultural, and financial needs at the University, including application processing, academic advising, arrival/departure support, orientation, and cultural programming.

3. Serves as primary liaison with sponsoring agencies and all MSU departments that provide services to the sponsored student population, reviews and maintains contracts, coordinates and oversees billing, reviewing program application submissions, providing regular communication, and facilitating agency visits.

4. Prepares DHS/USCIS/SEVIS documents requested and required for F-1 Students and J-1 Students and Scholars within all departments of International Programs and assists F-1Students and J-1 Students and Scholars with USCIS applications, requests, and/or correspondence.

5. Serves as the University point of contact for employment authorization for international students, staff, and faculty and with external immigration attorneys regarding processing MSU faculty and staff H-1b Visa and Permanent Residency petitions and facilitates the Permanent Residency Approval Committee (PRAC) in conjunction with the Director and MSU General Counsel.

6. Assists in the planning and implementation of International Student Orientation, employment authorization workshops, and cross-cultural activities.

7. Contributes to the overall success of International Services and International Programs by providing excellent customer service to all MSU international students, scholars, faculty, and staff.

8. Contributes to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.

9. Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses as directed by the Director of International Services.

10. Contributes to the overall success of International Services by performing all other duties as assigned.


The International Services Coordinator is supervised by the Director of International Services Office and may supervise graduate assistants and student employees.



Factor 1: Professional Knowledge, Skill, and Technical Mastery

Level 2 - 900 Points: Entry-level professional knowledge of the principles, concepts, practices, and methods of non-technical administrative and managerial functions. Knowledge permits the employee to carry out basic recurring tasks and routine portions of assignments or to carry out less demanding professional elements of assignments in areas including communications, social sciences, art and design, education, and related functions while gaining in familiarity with the University's policies and goals, business practices and/or accounting systems. This level of knowledge permits the employee to schedule and carry out the steps of a limited operation or project to complete stages of a multi-phase project. Knowledge at this level is typically acquired through a combination of formal education and/or training and experience that includes a requirement for a college degree in an unspecified field or a specific background in a non-technical area. Knowledge requirements may also include a limited amount of related work experience.

Factor 2: Supervisory Responsibility

Level 2 - 130 Points: Regular, but limited, supervision, training, or directing the work assignments of (a) small numbers of student, part-time or temporary workers, or (b) one or more permanent, full-time employees. The nature of supervision is largely confined to scheduling work and assigning tasks. Supervision at this level typically does not include a full range of supervisory responsibilities, and supervisory duties typically do not consume a large portion of the work day.

Factor 3: Interactions with Others

Level 3 - 250 Points: The purpose of interactions is to advise or counsel others to solve recurring and structured problems, and/or to plan or coordinate work efforts with other employees who are working toward common goals in situations where relationships are generally cooperative. Interactions are moderately structured and routine and may involve employees in different functions, students, and/or the general public. These types of interactions require normal interpersonal skills.

Factor 4: Job Controls and Guidelines

Level 2 - 250 Points: The employee carries out a group of procedures using the general methods and desired results indicated by the supervisor. Typically, standard operating procedures, handbooks, and/or reference manuals exist for most procedures, but the employee must select from the most appropriate of several guidelines and make minor adjustments to methods. Unforeseen situations are normally referred to others for resolution. Assignments are related in function and objective, but processes, procedures, or software varies from one assignment to another. Based on the assignment, the employee uses diverse, but conventional, methods, techniques, or approaches. Employees in jobs at this level may perform work that is moderately complex, but normally performed within a fairly narrow and specific functional area.

Factor 5: Managerial Responsibility

Level 3 - 850 Points: Work involves providing significant support services to others both within and outside of the department that substantially influences decision-making processes. Work activities are complex and others rely on the accuracy and reliability of the information, analysis, or advice to make decisions. Work activities have a direct, but shared, impact on further processes or services, affect the overall efficiency and image of the department, and may have material impact on costs or service quality within the cost center. Incumbents may be responsible for identifying areas of need and for developing proposals that request funding to fulfill those needs.