2650 Coordinator, Graduate Program Office - College of Business


TITLE Coordinator, Graduate Program Office - College of Business




IMMEDIATE SUPERVISOR Associate Dean, College of Business responsible for graduate programs

MAJOR ADMINISTRATOR Dean, College of Business (COB)


The primary job duty of the Coordinator, Graduate Program Office is to administer day-to-day operations of the COB graduate programs, including recruiting potential students, evaluating applications for admission, and advising prospective and current students.


Education: A Master’s degree from an Association to Advance Collegiate Schools of Business (AACSB) accredited institution is required by the start date of the position; an MBA or MAcc is preferred.

Experience: Two years of experience in a professional service-oriented setting is required.

Skills: Excellent verbal and written communication skills are required. Demonstrated organizational skills are required. The ability to interact with a culturally diverse student population is required. Proficiency with word processing, spreadsheet applications, relational databases, and query tools is required. The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required.

Other: Occasional overnight travel is required.


1. Coordinates and implements the recruiting strategy for COB graduate program students by maintaining the recruiting plan, including the plan for recruiting international graduate students, working with the Marketing, Strategic Communications, and External Relations Coordinator in the production of recruiting materials, promoting the graduate programs to area business executives, and representing the University and COB at various recruiting events, including travel within and outside Missouri to college fairs and other recruiting events.

2. Coordinates the COB graduate programs admissions process by evaluating applications and transcripts and coordinating with the Graduate College and International Student Services.

3. Provides academic advisement services to all COB graduate program students, reviews applications for Candidacy and Intent to Graduate forms, handles academic problems, and handles student concerns and complaints.

4. Works with the Associate Dean responsible for COB graduate programs to provide support to COB graduate students.

5. Encourages the development of a connection to Missouri State University and COB by providing orientation for newly admitted COB graduate students.

6. Develops mentors and serves as the faculty advisor for the MBA Association student organization.

7. Prepares MBA class schedules in coordination with the Associate Dean responsible for COB graduate programs.

8. Maintains relationships with COB graduate program alumni by maintaining and utilizing the COB student/graduate information database.

9. Supports the College of Business by serving on committees, councils, and other deliberative bodies as assigned by the Associate Dean responsible for COB graduate programs.

10. Oversees and supervises graduate program advisors, student workers, and graduate assistants.

11. Promotes a positive customer service-oriented attitude and environment.

12. Contributes to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.

13. Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses as required by the Associate Dean responsible for COB graduate programs.

14. Supports the College of Business by performing all other duties as assigned by the Associate Dean responsible for COB graduate programs.


The Coordinator, COB Graduate Programs Office is supervised by the Associate Dean responsible for COB graduate programs and assigns work to clerical support staff, COB Graduate Program Advisors, and Graduate Assistants.




Factor 1: Professional Knowledge, Skill, and Technical Mastery

Level 5 - 3300 Points: Knowledge of the principles and methods of an administrative, managerial, or professional field such as accounting or auditing, financial management, information technology, business administration, human resources, engineering, law, social sciences, communications, education, or medicine. Knowledge permits employee to supervise projects and/or departments using standard methods to improve administrative and/or line operations. Knowledge also permits employee to plan steps and carry out multi-phase projects requiring problem definition and modified techniques, to coordinate work with others, and to modify methods and procedures to solve a wide variety of problems. Knowledge at this level requires a Bachelor's or Master's degree with substantial related work experience, including up to two years of administrative or supervisory experience. Alternatively, this level may require a professional or clinical degree beyond the Bachelor's degree with moderate related work experience; knowledge requirements include significant levels of related work experience.

Factor 2: Supervisory Responsibility

Level 2 - 130 Points: Regular, but limited, supervision, training, or directing the work assignments of (a) small numbers of student, part-time or temporary workers, or (b) one or more permanent, full-time employees. The nature of supervision is largely confined to scheduling work and assigning tasks. Supervision at this level typically does not include a full range of supervisory responsibilities, and supervisory duties typically do not consume a large portion of the work day.

Factor 3: Interactions with Others

Level 4 - 500 Points: Interactions with others are somewhat unstructured. The purpose may be to influence or motivate others, to obtain information, or to control situations and resolve problems. Interactions may be with individuals or groups of co-workers, students, or the general public, may be moderately unstructured, and may involve persons who hold differing goals and objectives. Individuals at this level often act as a liaison between groups with a focus on solving particular unstructured problems. Interactions at this level require considerable interpersonal skill and the ability to resolve conflict.

Factor 4: Job Controls and Guidelines

Level 2 - 250 Points: The employee carries out a group of procedures using the general methods and desired results indicated by the supervisor. Typically, standard operating procedures, handbooks, and/or reference manuals exist for most procedures, but the employee must select from the most appropriate of several guidelines and make minor adjustments to methods. Unforeseen situations are normally referred to others for resolution. Assignments are related in function and objective, but processes, procedures, or software varies from one assignment to another. Based on the assignment, the employee uses diverse, but conventional, methods, techniques, or approaches. Employees in jobs at this level may perform work that is moderately complex, but normally performed within a fairly narrow and specific functional area.

Factor 5: Managerial Responsibility

Level 3 - 850 Points: Work involves providing significant support services to others both within and outside of the department that substantially influences decision-making processes. Work activities are complex and others rely on the accuracy and reliability of the information, analysis, or advice to make decisions. Work activities have a direct, but shared, impact on further processes or services, affect the overall efficiency and image of the department, and may have material impact on costs or service quality within the cost center. Incumbents may be responsible for identifying areas of need and for developing proposals that request funding to fulfill those needs.