TITLE Technology Buyer - Sales Associate
CLASSIFICATION NUMBER 5585
IMMEDIATE SUPERVISOR Electronics Department Manager
MAJOR ADMINISTRATOR Director of the Bookstore
The Technology Buyer/Sales Associate assists the Electronics Department Manager, provides customer service, maintains inventory control, promotes vendor specials, and researches and purchases computers, peripherals, software, electronics, and accessories.
MINIMUM ACCEPTABLE QUALIFICATIONS
Education: A high school diploma or the equivalent is required.
Experience: Three years of retail experience is required, which includes at least one year of inventory control experience and/or one year of experience as a buyer; experience selling computers, software, and electronics preferred.
Skills: Effective interpersonal, oral, and written communication skills are required. Organizational ability is required. Experience in supervising student workers is preferred. A knowledge and understanding of computers and their specifications, software, peripherals, and accessories required. Inventory and record keeping skills required.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Supports the electronics department by providing effective customer service and researching and purchasing computers, peripherals, software, and other electronics and accessories and attractively displaying products for sale.
2. Assists customers, whether they are students, faculty, staff and/or departments, in determining computer configurations, explaining the academic discounts available, and the purchasing process.
3. Assists with institutional purchases of Apple computers by working with departments or individuals to determine the system or products needed to meet their needs, working with vendors to receive additional discounts, working with Purchasing to confirm pricing, placing the order, monitoring the status of the order, invoicing and preparing shipments to departments, maintaining records, and monitoring payment status.
4. Meets customer needs by listening to customers, locating and identifying items being sought, contacting vendors, and developing sources of supply.
5. Increases electronics department sales by preparing detailed quotations or proposals for products.
6. Maintains an appropriate supply of merchandise by purchasing and maintaining inventory control of computer/electronics items, receiving products into stock, processing invoices, returning merchandise, processing vendor price protection actions, and evaluating prices.
7. Supports the overall operation of the bookstore by participating in the annual storewide inventory as well as conducting periodic department physical inventories by category.
8. Maximizes profitability of Apple sales by performing a weekly online inventory of all Apple Computer products and completing the quarterly Apple Business Plan to ensure reseller level and qualify for additional bonuses and incentives.
9. Increases knowledge and understanding of computer technology products by researching vendor web sites, reviewing catalogs, talking with vendors and support staff on campus, participating in the Apple Sales Training Online program, and attending training and/or courses as appropriate.
10. Assists the Electronics Department Manger by assisting in sales training and product training.
11. Increases sales volume by promoting vendor specials, displaying current point-of-sale materials, talking with customers, and working with Apple representatives and the campus representative to improve campus relations and promote sales.
12. Maintains records of sales for student licensing software as required by vendors.
13. Contributes to the overall success of the bookstore by performing all other duties as assigned.
The Technology Buyer/Sales Associate is supervised by the Electronics Department Manager and supervises student workers.
OFFICE OF HUMAN RESOURCES
JOB FAMILY 1
Factor 1: Educational/Experience Requirements of the Job
Level 4 - 500 Points: A combination of education and experience equivalent to a Level 4 as indicated by the Equivalencies Chart, when permitted by the Minimum Acceptable Qualifications.
Factor 2: Complexity and Technical Mastery
Level 4 - 370 Points: In addition to considerable skill in oral and written communication, the ability to make basic mathematical calculations, the ability to understand and follow instructions, knowledge of moderately complex or other work procedures, and the ability to work independently and coordinate a variety of activities and events, the job requires specific professional skills and/or skills in managing a wide variety of complex processes.
Factor 3: Responsibility for the Work of Others
Level 4 - 110 Points: Some supervision and training of small numbers of student or part-time workers is required where the nature of supervision is largely confined to scheduling work and assigning tasks. Supervision at this level may also involve directing the work assignments of one or more permanent, full-time employees. Supervisory tasks may include providing input into hiring and employee evaluation processes, but the final decisions are made by other supervisors. The incumbent typically does not perform a full range of supervisory responsibilities, and supervisory duties typically involve relatively little time during the work day.
Factor 4: Guidelines
Level 3 - 220 Points: The work involves carrying out a group of procedures using the general methods and desired results indicated by the supervisor. Typically, standard operating procedures, handbooks, and/or reference manuals exist for most procedures, but the incumbent must select from the most appropriate of several guidelines, and make minor adjustments to methods. The incumbent uses judgment in interpreting and adapting guidelines such as University policies, regulations, precedents, and work directions for application to specific cases or problems. The incumbent makes decisions regarding most deviations from the guidelines but major deviations from guidelines are referred to the supervisor. Assignments are related in function and objective, but processes, procedures, or software varies from one assignment to another. Based on assignment, incumbents use diverse but conventional methods, techniques, or approaches. Jobs at this level may perform work that is moderately complex, but normally performed within a fairly narrow and specific functional area.
Factor 5: Contacts
Level 4 - 205 Points: The purpose of interactions is to solve recurring and structured problems, to provide specialized or technically precise information to others, and/or to plan or coordinate work efforts with other employees. Contacts involve cooperation and coordination and may involve the organization of activities of programs requiring working relationships among several parties. While contacts may require some level of persuasion, potential for conflicts and disputes are relatively minor. Interactions are moderately structured and routine and may involve employees in different functions, students, and/or the general public.
Factor 6: Work Impact
Level 2 - 175 Points: Work activities normally address conventional problems or situations with established methods to supply other employees, students, or the general public with information, services, or products. Work directly affects the quality of services provided to other employees, students, or the public but on a person-by-person basis. The services, information, or products provided have significant effects on the welfare of the individual recipients of the work outcomes.
Factor 7: Physical Effort and Work Environment
Level 2 - 50 Points: The work may include limited but regular exposure to uncomfortable physical conditions and/or variable weather. The work may require periodic handling, carrying, or lifting of moderately heavy objects. Alternatively, the work may require standing and/or walking for long periods of time and/or the use of hands or arms in the same position for long periods of time.