1114 Dean of Student Services - West Plains


TITLE Dean of Student Services - West Plains







The Dean of Student Services is the chief student-personnel officer of the campus and advises the Chancellor on all matters pertaining to non-academic student life. The Dean serves as the senior executive officer responsible for providing leadership and general management of units within the Division of Student Services: Admissions, Career Services and Campus Outreach, Financial Aid, Registration and Records, Student Life and Development, Men’s Athletics, and Women’s Athletics. Additionally, the Dean oversees the Food Services, the Drago College Store, Grizzly House residence hall, the Student Recreation Center, scholarships, and student awards programs.


Education: A master's degree from an accredited institution is required. An earned doctorate is preferred.

Experience: At least five years of progressively responsible administrative experience in higher education administration, preferably in student affairs/student services, is required.

Skills: Excellent leadership ability and the ability to lead diverse services toward common goals are required. The ability to ensure fiscal responsibility throughout the division and the ability to project a strong positive image of the University through public speaking and personal interaction with parents, students, faculty, staff, and others are required. The ability to satisfactorily resolve problems commonly found within the higher education environment, proficiency in organizing and managing complex functions, the ability to gain the trust and confidence of students, and ability to work collaboratively with administrative peers are required. The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required.


1. Develops and maintains a properly coordinated delivery of essential student services by organizing the various units and sub-units in a logical, non-duplicative, and efficient manner to best meet the work requirements of the division and the needs of the student body.

2. Ensures divisional compliance with the mission and goals of the campus by reviewing and approving unit missions and goals.

3. Assures the achievement of division goals by designing a system of effective controls to guide work effort toward expected outcomes.

4. Enables division employees to perform their assigned tasks by coordinating the annual budget and retaining executive authority over all budgets within the Division of Student Services.

5. Encourages high employee morale and the provision of seamless, quality, harmonious, friendly, courteous, efficient, and effective services to all students.

6. As resources permit, assures the prompt and effective delivery of student services by monitoring workloads throughout the division and prioritizing staffing needs accordingly.

7. Promotes positive student relations by serving as a strong advocate for the non-academic, extra-curricular, and co-curricular needs of students.

8. Encourages efficiency and effectiveness in the accomplishment of essential tasks by promoting the use of technology and cross-training of employees.

9. Encourages employee participation in professional training and development opportunities.

10. Provides leadership of the Grizzly Athletics program through general management of the budget and other administrative matters, acting as a liaison with the Grizzly Booster Club and Executive Board and the National Junior College Athletic Association, and providing general management of the Grizzly Booster Club annual membership drive and other major activities.

11. Participates actively in a variety of University tasks and projects by leading or serving on committees and task forces.

12. Assesses program effectiveness throughout the Division of Student Services and works with department heads to maintain essential services and develop new or revised services and programs to meet the changing needs of students.

13. Supports positive relations for the University by participating in community affairs and community service activities and by communicating and interacting with city, state, and other officials in matters related to Student Services.

14. Facilitates a work environment that encourages knowledge of, respect for, and the development of skills to engage with those of other cultures and backgrounds.

15. Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses as directed.

16. Ensures that miscellaneous assignments related to Student Services are completed in the best interests of the campus by accepting and accomplishing tasks which are delegated by the Chancellor.


The Dean of Student Services – West Plains is supervised by the Chancellor and directly supervises the department heads of the various units within the Division of Student Services, as well as administrative support staff.


JULY 2014


Factor 1: Professional Knowledge, Skill, and Technical Mastery

Level 6 - 4500 Points: Knowledge of a wide range of concepts, principles, and methods of an administrative, academic, managerial, or professional field. Knowledge permits the employee to develop new or substantially modified approaches that diverge from standard methods to improve administrative and/or line operations. Knowledge also permits the employee to plan steps and carry out multi-phase projects requiring problem definition and modified techniques, to coordinate work with others, and to modify methods and procedures to solve a wide variety of problems. Knowledge requirements may include evidence of the ability to manage programs and/or lead and direct other professionals. Knowledge requirements for jobs at this level typically include a level of education beyond the Bachelor's degree with comprehensive related work experience, frequently including substantial administrative or supervisory experience, and knowledge of higher education processes, policies, and procedures. Alternatively, this level may require a professional or clinical specialty beyond the Bachelor's with moderate related work experience. The knowledge requirement at this level may also include a terminal academic degree with an appropriate level of leadership and/or administrative experience.

Factor 2: Supervisory Responsibility

Level 6 - 1050 Points: General administration of a large unit or multiple units of employees where the nature of the managerial work involves providing general direction for other managerial personnel. Managers at this level have substantial responsibility for the operation of a functional unit, including responsibility for the budgeting process, budgetary and inventory control, purchasing and regulatory compliance, as well as administrative authority over staffing issues and disciplinary outcomes. General administrative work, rather than direct supervision of others, takes up rather large portions of work time.

Factor 3: Interactions with Others

Level 5 - 850 Points: Interactions are highly unstructured and incumbents are often required to resolve difficult and unstructured problems. Interactions are commonly with administrators, cost-center heads, high level committees, or external constituents in order to defend, negotiate, or resolve controversial and/or long-range issues and problems. Interactions occur in situations subject to divergent views, skepticism, resistance, uncooperative attitudes, and conflicting objectives. Interactions often require high levels of interpersonal skill and require the ability to influence, interrogate, or control others through debate, persuasion, or authoritative recognition and require strong analytical and decision-making skills.

Factor 4: Job Controls and Guidelines

Level 4 - 850 Points: The employee operates under administrative supervision and makes decisions based on broadly-stated University objectives and available resources. Administrative guidelines are expressed in terms of project or program outcomes and deadlines with few comprehensive guidelines. Decisions are based on inadequate guidelines that require considerable interpretation and force the employee to plan all phases of the assignment. Assignments may be unrelated in function and the work requires many different processes and methods and a great deal of analysis to identify the nature and extent of problems. The work may require the employee to develop new methods and to deal with many variables, including some that are unclear or conflicting. Characteristic jobs at this level may involve directing large and/or complex programs, projects, or departments in which the work cuts across functional lines or requires dealing with unprecedented issues.

Factor 5: Managerial Responsibility

Level 6 - 3400 Points: Work involves primary accountability for key end result areas including the major projects, processes, or services of a cost center. Work activities affect a wide range of professional projects or administrative activities of the University, influence internal or external operations, and affect other administrators and a great many students, faculty, and/or staff. At this level, the incumbent may have primary authority for developing large budgets and distributing funds over a number of related functions.