2324 Assistant Director, Business Incubator


TITLE Assistant Director, Business Incubator




IMMEDIATE SUPERVISOR Director, Business Incubator

MAJOR ADMINISTRATOR Associate Vice President for Economic Development


The Assistant Director, Business Incubator assists the Director in coordinating the activities of the University’s business incubator by managing day-to-day operations, including working collaboratively with incubator tenants and clients, the Small Business and Technology Development Center (SBTDC), the Management Development Institute (MDI), Springfield Innovation, Inc., business service providers, economic development entities, and the business community.  The Assistant Director, Business Incubator coordinates services and provides business development assistance to incubator tenants and clients.  The Assistant Director, Business Incubator assumes the responsibilities of the Director, Business Incubator during absences or when directed.


Education: A Bachelor’s degree in Business Administration or a related field is required.

Experience:  At least five years of entrepreneurship or business development experience is required.

Skills:  Strong verbal and written communication skills, excellent interpersonal and organizational skills, knowledge of business management principles, budget formulation and financial management, property management and leasing, and computer literacy are required.  The ability to work collaboratively with a variety of constituents and organizations is required. The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required.

Other:  The scope of the position requires evening and occasional weekend work.  Occasional overnight, out-of-town travel is required.  Must be able to lift and transport materials weighing up to 50 pounds.


1.  Helps to ensure the success of the University's commitment to supporting economic development by facilitating entrepreneurship and small business development.

2.  Manages the day-to-day operation of the business incubator facility, including marketing the facility, recruiting potential tenants, and assisting in screening potential clients and making recommendations.

3. Oversees the client tenants, including the coworking and accelerator programs.

4. Works with community stakeholders and community partnerships on behalf of The eFactory and Missouri State University to stimulate economic development in the region.

5.  Assists in supporting the region’s small-business support network by coordinating the delivery of services to tenants and clients and working closely with other business service providers to facilitate tenant and client success. 

6. Assists in evaluating and seeking potential funding sources through program revenue, grants, donors, etc.

7.  Develops and maintains a client database, prepares periodic reports, and maintains records of projects, progress, and the status of the incubator.

8.  Coordinates, maintains, and reviews tenants’ facility needs to ensure the incubator is meeting current targeted industry needs.

9.  Assists in developing and implementing policies governing the operation of the facility consistent with the lease and funding contracts, including meeting performance metrics and goals.

10. Conducts regular assessments with tenants and clients on an individual basis.

11. Helps to manage funds by assisting in planning and developing the incubator budget.

12.  Assists in coordinating facility operations with University maintenance, custodial, and public safety staff.

13. Contributes to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.

14.  Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses as directed.

15. Contributes to the overall success of the Research and Economic Development division by performing all other duties as assigned


The Assistant Director, Business Incubator is supervised by the Director, Business Incubator and supervises full- and part-time staff.




Factor 1: Professional Knowledge, Skill, and Technical Mastery

Level 5 - 3300 Points: Knowledge of the principles and methods of an administrative, managerial, or professional field such as accounting or auditing, financial management, information technology, business administration, human resources, engineering, law, social sciences, communications, education, or medicine. Knowledge permits employee to supervise projects and/or departments using standard methods to improve administrative and/or line operations. Knowledge also permits employee to plan steps and carry out multi-phase projects requiring problem definition and modified techniques, to coordinate work with others, and to modify methods and procedures to solve a wide variety of problems. Knowledge at this level requires a Bachelor's or Master's degree with substantial related work experience, including up to two years of administrative or supervisory experience. Alternatively, this level may require a professional or clinical degree beyond the Bachelor's degree with moderate related work experience; knowledge requirements include significant levels of related work experience.

Factor 2: Supervisory Responsibility

Level 3 - 270 Points: Supervision of a limited number of (a) operative, administrative support, or paraprofessional employees who do not exercise a full range of supervisory responsibilities over other full-time employees, (b) a very small number of professional employees, or an equivalent combination of (a) and (b). The incumbent performs a full range of supervisory responsibilities including performance reviews of subordinates. The incumbent is generally responsible for training, planning, and directing the work of permanent employees, and provides major input into hiring decisions. Supervisory responsibilities consume moderate amounts of work time and may include general work planning tasks.

Factor 3: Interactions with Others

Level 4 - 500 Points: Interactions with others are somewhat unstructured. The purpose may be to influence or motivate others, to obtain information, or to control situations and resolve problems. Interactions may be with individuals or groups of co-workers, students, or the general public, may be moderately unstructured, and may involve persons who hold differing goals and objectives. Individuals at this level often act as a liaison between groups with a focus on solving particular unstructured problems. Interactions at this level require considerable interpersonal skill and the ability to resolve conflict.

Factor 4: Job Controls and Guidelines

Level 3 - 500 Points: The employee operates under general supervision expressed in terms of program goals and objectives, priorities, and deadlines. Administrative supervision is given through statements of overall program or project objectives and available resources. Administrative guidelines are relatively comprehensive and the employee need only to fill in gaps in interpretation and adapt established methods to perform recurring activities. In unforeseen situations, the employee must interpret inadequate or incomplete guidelines, develop plans, and initiate new methods to complete assignments based on those interpretations. Assignments are normally related in function, but the work requires many different processes and methods applied to an established administrative or professional field. Problems are typically the result of unusual circumstances, variations in approach, or incomplete or conflicting data. The employee must interpret and refine methods to complete assignments. Characteristic jobs at this level may involve directing single-purpose programs or performing complex, but precedented, technical or professional work.

Factor 5: Managerial Responsibility

Level 3 - 850 Points: Work involves providing significant support services to others both within and outside of the department that substantially influences decision-making processes. Work activities are complex and others rely on the accuracy and reliability of the information, analysis, or advice to make decisions. Work activities have a direct, but shared, impact on further processes or services, affect the overall efficiency and image of the department, and may have material impact on costs or service quality within the cost center. Incumbents may be responsible for identifying areas of need and for developing proposals that request funding to fulfill those needs.