2337 Business Incubator Program Coordinator


TITLE Business Incubator Program Coordinator




IMMEDIATE SUPERVISOR Director, Business Incubator

MAJOR ADMINISTRATOR Associate Vice President for Economic Development


The Business Incubator Program Coordinator organizes the delivery of entrepreneur programs that advance the mission of The eFactory providing value-added services to start-up and small businesses in Southwest Missouri.  The Business Incubator Program Coordinator supports and assists the Director, Business Incubator in facilitating the operation of The eFactory by coordinating services and providing business development assistance to clients, partners, and stakeholders.


Education: A Bachelor’s degree in business, communication, or a related field is required.

Experience: At least two years of experience owning a business, working for a business development organization, or working in marketing is required.

Skills: Strong verbal and written communication skills, excellent interpersonal and organizational skills, knowledge of business management principles, and computer literacy are required.  The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required.

Other: The scope of the position requires evening and occasional weekend work.  Occasional overnight out-of-town travel is required. This position delivers presentations and training and must lift and transport media equipment and display materials weighing up to fifty pounds unassisted.


1. Assists the Director, Business Incubator in facilitating entrepreneurship and small business development.

2. Assists in developing and coordinating the delivery of new and existing entrepreneur programs developed by The eFactory or in conjunction with partners, stakeholders, or affiliates.

3. Advances the operations of The eFactory by developing and maintaining effective marketing communications, with special emphasis on digital marketing.

4. Assists in developing and maintaining strong customer service relationships with new and existing clients, community and stakeholder groups, those inquiring about services, and partner organizations.

5. Informs small business owners, managers, and partner referral sources about educational resources and engagement opportunities available to them by marketing seminars, courses, and events.

6. Makes presentations to the community about the services and entrepreneur programs developed by The eFactory or others.

7. Promotes a positive image of the University through participation in community and professional organizations, represents the University at professional meetings and on community committees, and establishes and maintains credible relations with the campus and local communities, as well as professional organizations.

8. Assists in coordinating facility operations with University maintenance, custodial, and public safety staff.

9. Contributes to a work environment that encourages knowledge of, respect for, and the development of skills to engage with those of other cultures or backgrounds.

10. Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses as directed.

11. Contributes to the overall success of the Research and Economic Development division by performing all other duties as assigned.


The Business Incubator Program Coordinator is supervised by the Director, Business Incubator.


APRIL 2017


Factor 1: Professional Knowledge, Skill, and Technical Mastery

Level 3 - 1500 Points: Entry-level knowledge of the principles, concepts, practices, and methods of an administrative, managerial, technical, or professional specialty. Knowledge permits employee to carry out basic recurring tasks and routine portions of assignments or to carry out less demanding professional elements of assignments in professional or technical areas including accounting or auditing, financial management, business administration, human resources, law, engineering, science, or medicine, while gaining familiarity with the University's policies and goals, business practices, and/or accounting systems. This level of knowledge permits the employee to schedule and carry out the steps of a limited operation or project, or to complete stages of a multi-phase project. Alternatively, knowledge at this level might also permit the employee to carry out recurring tasks and routine assignments requiring moderate experience in specific areas within higher education. Knowledge at this level is typically acquired through a combination of formal education and/or training and experience that includes a requirement for a college degree in a specific technical or professional specialty. Knowledge requirements may also include a limited amount of related work experience. Alternatively, equivalent knowledge requirements at this level include a non-technical or general Bachelor's degree requirement with a moderate level of additional related work experience or a non-specific Master's degree requirement with some related work experience.

Factor 2: Supervisory Responsibility

Level 1 - 50 Points: Typically, little, if any, supervision of others is required. The job may require irregular but occasional responsibility to direct the work of student workers and/or temporary or part-time workers. The nature of supervision is largely confined to assigning tasks to others and does not include a full range of supervisory responsibilities. The amount of time spent on directing the work of others is normally a small portion of total work time.

Factor 3: Interactions with Others

Level 3 - 250 Points: The purpose of interactions is to advise or counsel others to solve recurring and structured problems, and/or to plan or coordinate work efforts with other employees who are working toward common goals in situations where relationships are generally cooperative. Interactions are moderately structured and routine and may involve employees in different functions, students, and/or the general public. These types of interactions require normal interpersonal skills.

Factor 4: Job Controls and Guidelines

Level 2 - 250 Points: The employee carries out a group of procedures using the general methods and desired results indicated by the supervisor. Typically, standard operating procedures, handbooks, and/or reference manuals exist for most procedures, but the employee must select from the most appropriate of several guidelines and make minor adjustments to methods. Unforeseen situations are normally referred to others for resolution. Assignments are related in function and objective, but processes, procedures, or software varies from one assignment to another. Based on the assignment, the employee uses diverse, but conventional, methods, techniques, or approaches. Employees in jobs at this level may perform work that is moderately complex, but normally performed within a fairly narrow and specific functional area.

Factor 5: Managerial Responsibility

Level 2 - 400 Points: Work involves services including collecting, processing, and disseminating information and providing advice to others. Work activities may be complex and likely affect the accuracy, reliability, or acceptability of further processes or services to the extent that others rely on the advice given in order to make decisions. Work activities typically affect the efficiency of the department but have relatively minor effects on operations within the cost center. Individuals in jobs at this level are often responsible for actively documenting, monitoring, and controlling expenditures. Incumbents may recommend minor expenditures, but have no substantive authority over budgets.