1535 Assistant Director, Computer Services


TITLE Assistant Director, Computer Services




IMMEDIATE SUPERVISOR Director of Computer Services

MAJOR ADMINISTRATOR Chief Information Officer


The Assistant Director of Computer Services is responsible for supervision, operation, and management of the Computer Services’ Open-access Technology Labs, Help Desk, BearPass Card Office, and the Technical Training and Documentation unit. The Assistant Director, Computer Services assists in budget monitoring. The Assistant Director supervises systems and operations tasks on networked microcomputer systems serving faculty, staff, and students campus-wide. The Assistant Director is responsible for the development and submission of grant proposals and assists the Director of Computer Services in the development of short- and long-range plans.


Education: A Bachelor’s degree is required; a Bachelor’s degree in a computer-related field is preferred.

Experience: A minimum of five years experience in a technology services organization with emphasis in academic or administrative computing support is required. Demonstrated successful experience managing user support-based projects is required. A minimum of three years supervisory experience is required. Work experience in a higher education environment is preferred.

Skills: The ability to effectively manage multiple, complex computer systems projects concurrently is required. Effective interpersonal, customer service, organizational, and team-building skills are required. Excellent verbal and written communication skills and proficiency in writing technical specification documents is required. Strong technical skills and current technical knowledge are required. The ability to maintain confidentiality in regard to information processed, stored, or accessed by the systems is required. The ability to understand the requirements and act upon requests from faculty, staff, and administrators for technology support is required. The ability to organize and manage efficiently to ensure a successful technical support operation is required. The ability to maintain a professional and pleasant rapport with faculty, staff, and students while controlling the overall technology support operation is required. The ability to work effectively with a variety of constituencies possessing a wide range of technical knowledge is required. The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required.

Other: The twenty-four hour scope of University operations requires this position to be available evenings, nights, and weekends to respond to calls regarding questions or problems with the University’s open-access computer labs.


1. Ensures a high quality program of support in technology labs managed by the Computer Services Department by directly or indirectly supervising the selection, training, and evaluation of User Support, BearPass Card Office, and Training and Documentation staff.

2. Ensures effective day-to-day operation of supported technology equipment by establishing maintenance contracts and by performing problem determination and setting resolution standards with technology personnel and vendor service technicians.

3. Ensures that quality services are provided by hiring qualified applicants and scheduling their work hours, managing payroll activities, handling disciplinary actions, and coordinating programs for testing, training, and evaluating the performance of full-time staff and student assistants.

4. Ensures the effectiveness of technology support employees by providing opportunities for professional development as well as initiating service and support activities for continuous improvement and growth.

5. Controls access to campus host computers by managing the distribution of new computer accounts and assisting with management of the account preservation and restoration process.

6. Ensures the effective daily operation of the User Support group by maintaining a current inventory of supplies and equipment and maintaining the currency of needed software, manuals, and support information, both electronic and printed.

7. Assists in the acquisition, effective distribution, and management of campus technology resources and ensures that the technology suits the needs of the university by understanding statewide hardware and software contracts and local purchasing arrangements and consulting with faculty and staff who request purchasing assistance.

8. Administers the operations of User Support Services by maintaining equipment inventory records and financial records on the student worker budget and staff training budget and reporting periodically on the status of these records to the Director of Computer Services.

9. Ensures that Computer Services offers quality support to the campus community by participating in the development and review of policies, guidelines, standards, and procedures governing the scope of support offered.

10. Ensures that a quality program of support services is offered campus-wide on a consistent basis by chairing regular meetings with the Campus User Support Committee to review, assess, and suggest campus technology, standards, and improvements in the campus support operation.

11. Ensures continuity in the management and operation of the Computer Services department by assuming the duties and responsibilities of the Director in his or her absence, when requested.

12. Facilitates a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.

13. Remains competent and current through self-directed professional reading, developing

professional contacts with colleagues, attending professional development courses, and attending training and/or courses required by the Director of Computer Services.

14. Contributes to the overall success of the Computer Services Department by performing all other duties and responsibilities as assigned by the Director of Computer Services.


The Assistant Director, Computer Services is supervised by the Director of Computer Services and supervises the User Support, BearPass Card Office, and Training and Documentation staff.




Factor 1: Educational/Experience Requirements of the Job

Level 10 - 1970 Points: A combination of education and experience equivalent to a Level 10 as indicated by the Equivalencies Chart, when permitted by the Minimum Acceptable Qualifications.

Factor 2: Supervisory Responsibility

Level 6 - 1794 Points: Supervision of a departmental work group involving highly skilled technical or complicated work. Supervision at this level involves the direction of skilled work, specialized tasks, or work of a complicated nature. This level is typical for managers who supervise other supervisors or a large group of paraprofessional or professional permanent employees in technical and skilled areas. Supervision at this level includes a full range of supervisory responsibilities including the responsibility for staffing and performance management as well as budgeting and planning functions.

Factor 3: Skill, Complexity, and Technical Mastery

Level 7.5 - 2350 Points: Skill, complexity, and technical mastery is somewhat above the requirements for a level 2200, but somewhat below the skill, complexity, and technical mastery requirements at level 2500.

Factor 4: Budgetary Control

Level 3 - 579 Points: Jobs at this level are responsible for identifying areas of need and for developing proposals that request funding to fulfill those needs.

Factor 5: Work Environment and Physical Demands

Level 2 - 50 Points: The work area is generally adequately lighted and ventilated, but may involve some discomfort such as the moderate noise from machines or occasional uncomfortable temperatures. The work may require some exertion such as frequent standing, considerable walking, frequent bending, kneeling, reaching, and stooping, and may include occasional lifting of moderately heavy objects. Work may require specific but common physical abilities.

Factor 6: Work Impact and Effect

Level 6 - 4500 Points: Work products or services directly impact the work of other professionals, the development and operation of programs, affect major activities across units, and/or impact the well-being of large numbers of individuals. Typically the work is complex, and while it may involve addressing conventional problems or situations with established methods, it is more likely to involve developing new processes or models involving the planning, development, and implementation of administrative programs. Work products or services are essential to the mission of the university and/or directly affect most departments, units, and programs and large numbers of individuals on a long-term or continuing basis. Improperly performed work results in courses of action that typically cannot be addressed in the short term and may require a substantial commitment of University resources to remedy in a medium to long term.