1118 Residence Life Manager - West Plains


TITLE Residence Life Manager - West Plains




IMMEDIATE SUPERVISOR Coordinator of Student Life and Development

MAJOR ADMINISTRATOR Dean of Student Services


The Residence Life Manager is the primary administrator of the housing program, responsible for all management functions necessary to provide students with a community in which they can live and learn comfortably and effectively. The Manager promotes, within the housing program, an atmosphere conducive to academic and personal growth, reflecting the mission and philosophy of the Department of Student Life and Development, Student Services, and the University.


Education: A Bachelors' degree is required. A Master's degree in College Student Personnel, Educational Administration, Counseling, or a related field is preferred.

Experience: At least one year of post-Bachelor’s experience as an Assistant Residence Hall Director, Residence Hall Director, or Graduate Assistant in Residence Life including programming, student conduct, and the supervision of student workers is required. Service in a student leadership capacity, with experience in hall government and/or peer judicial systems is preferred. Experience incorporating multi-cultural and multi-perspective experiences for students that are needed to succeed in a global, broadly diverse society is preferred. Experience working in a diverse environment and/or with students from diverse backgrounds is preferred.

Skills: The ability to effectively organize an office, front desk, and mail operation to serve the needs of student residents is required. A demonstrated ability to supervise student employees, counsel individuals on a one-on-one basis regarding a variety of issues, establish positive working relationships with individuals of varying backgrounds, and organize activities and information to meet specific established goals is required. A demonstrated ability to perform in a problem-solving capacity including the evaluation of crisis and emergency situations is required. The ability to design and implement educational and social programs for the residence life audience is required. The ability to monitor the daily and long-range physical condition and needs of the housing facility is required. The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required.

Effort: Must have the ability to respond promptly to emergency and assistance calls and perform area coverage rounds in a reasonable time period. The ability to visually inspect the physical facility for cleanliness and maintenance needs is required. Employees in this job classification (job title) are designated as essential employees and must report to work as scheduled when University offices are closed due to severe weather.


1. Provides on-site administration of the residence hall by living in an on-campus house provided by the University or off-campus housing within a five-minute response area to the campus, thus maximizing availability to students and staff and increasing responsiveness to situations requiring the intervention of a professional staff member; by maintaining weekly office hours, weekend duty, area coverage, and vacation duty as assigned by the Coordinator, Student Life and Development; by promoting interaction with students on a daily basis through their requests, staff referrals, conferences, and by being pro-active in serving the students.

2. Promotes a positive and supportive environment in the residence hall through daily availability to residents; guiding individuals who seek assistance or are referred by other staff members regarding academic, personal, or career concerns; by referring students to appropriate University resources; communicating information about activities and opportunities on campus and in the community; and serving as a liaison between the student and the Student Services administration.

3. Promotes an atmosphere in which due process rights are observed and students are held accountable for their actions and encouraged to make informed decisions by responding to all violations of Residence Life and University policy, enforcing Departmental and University policies, processing student conduct reports in a timely fashion, conducting effective conferences with students, maintaining accurate records with regard to student conduct concerns, and assisting in the implementation of the peer conduct system.

4. Provides support and assistance to residents by responding appropriately to all crisis and emergency situations, performing necessary action and follow-up.

5. Assists in the hiring and employment of qualified Resident Assistants by leading the Resident Assistant selection process; developing and implementing fall, mid-year, and spring training workshops; and providing on-going training, supervision, and evaluation.

6. Provides proper coverage of the residence hall by preparing and supervising the scheduling of duty for Resident Assistants, student desk workers, and all other hall employees under direct supervision.

7. Provides for accurate and timely interpretation and dissemination of information and policies by conducting Resident Assistant and desk staff meetings.

8. Enhances the safety and security of the residence hall by accurately accounting for and distributing keys; promptly processing servicing and repair needs for elevators, fire extinguishing systems, and building equipment; conducting periodic fire drills; and by disseminating appropriate information on personal safety, fire prevention, and emergency procedures.

9. Promotes a clean and well-maintained living environment for the residents by coordinating maintenance and custodial needs with the Coordinator, Student Life and Development, by promptly processing requests for maintenance repairs and custodial needs with appropriate follow-up, and preparing weekly residence hall condition reports and periodic major refurbishing and repair jobs.

10. Ensures an efficient, service-oriented front desk and office operation by ordering supplies within the budget guidelines provided, maintaining an appropriate supply of forms, and providing training and direction to desk receptionists.

11. Hires qualified student desk workers by implementing an appropriate selection process and providing on-going training, supervision, and evaluation.

12. Ensures leadership opportunities and the development of community through the active support/advisement of residence hall government and the promotion of creative, quality experiences in the hall and on individual floors.

13. Ensures accuracy of occupancy records by maintaining hall counts; processing room assignments and changes for the hall; processing withdrawals from the hall; and completing all required paperwork accurately, promptly, and in the manner prescribed by the Department of Student Life and Development.

14. Promotes retention of students living in the residence halls by supporting an efficient spring re-application process for students returning to the hall and coordinating smooth openings and closings of the residence hall at the beginning and conclusion of semesters and vacations.

15. Ensures effective intra-departmental communication through regular and timely contact with personnel and active participation in staff meetings.

16. Promotes professional and personal growth through participation in departmental committees and/or conference and workshop experiences as assigned.

17. Contributes to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.

18. Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses required by the Coordinator, Student Life and Development.

19. Supports the overall operation of the Department of Student Life and Development and contributes to accomplishment of its mission and goals by performing other essential duties as assigned by the Coordinator, Student Life and Development.


The Residence Life Manager reports to and receives supervision from the Coordinator, Student Life and Development and provides direct supervision to Resident Assistants, a receptionist (when appropriate), and student employees. The Residence Hall Director makes recommendations which are given particular weight regarding the hiring, firing, advancement, promotion, and other status changes of those supervised.




Factor 1: Professional Knowledge, Skill, and Technical Mastery

Level 2 - 900 Points: Entry-level professional knowledge of the principles, concepts, practices, and methods of non-technical administrative and managerial functions. Knowledge permits the employee to carry out basic recurring tasks and routine portions of assignments or to carry out less demanding professional elements of assignments in areas including communications, social sciences, art and design, education, and related functions while gaining in familiarity with the University's policies and goals, business practices and/or accounting systems. This level of knowledge permits the employee to schedule and carry out the steps of a limited operation or project to complete stages of a multi-phase project. Knowledge at this level is typically acquired through a combination of formal education and/or training and experience that includes a requirement for a college degree in an unspecified field or a specific background in a non-technical area. Knowledge requirements may also include a limited amount of related work experience.

Factor 2: Supervisory Responsibility

Level 3 - 270 Points: Supervision of a limited number of (a) operative, administrative support, or paraprofessional employees who do not exercise a full range of supervisory responsibilities over other full-time employees, (b) a very small number of professional employees, or an equivalent combination of (a) and (b). The incumbent performs a full range of supervisory responsibilities including performance reviews of subordinates. The incumbent is generally responsible for training, planning, and directing the work of permanent employees, and provides major input into hiring decisions. Supervisory responsibilities consume moderate amounts of work time and may include general work planning tasks.

Factor 3: Interactions with Others

Level 4 - 500 Points: Interactions with others are somewhat unstructured. The purpose may be to influence or motivate others, to obtain information, or to control situations and resolve problems. Interactions may be with individuals or groups of co-workers, students, or the general public, may be moderately unstructured, and may involve persons who hold differing goals and objectives. Individuals at this level often act as a liaison between groups with a focus on solving particular unstructured problems. Interactions at this level require considerable interpersonal skill and the ability to resolve conflict.

Factor 4: Job Controls and Guidelines

Level 3 - 500 Points: The employee operates under general supervision expressed in terms of program goals and objectives, priorities, and deadlines. Administrative supervision is given through statements of overall program or project objectives and available resources. Administrative guidelines are relatively comprehensive and the employee need only to fill in gaps in interpretation and adapt established methods to perform recurring activities. In unforeseen situations, the employee must interpret inadequate or incomplete guidelines, develop plans, and initiate new methods to complete assignments based on those interpretations. Assignments are normally related in function, but the work requires many different processes and methods applied to an established administrative or professional field. Problems are typically the result of unusual circumstances, variations in approach, or incomplete or conflicting data. The employee must interpret and refine methods to complete assignments. Characteristic jobs at this level may involve directing single-purpose programs or performing complex, but precedented, technical or professional work.

Factor 5: Managerial Responsibility

Level 3 - 850 Points: Work involves providing significant support services to others both within and outside of the department that substantially influences decision-making processes. Work activities are complex and others rely on the accuracy and reliability of the information, analysis, or advice to make decisions. Work activities have a direct, but shared, impact on further processes or services, affect the overall efficiency and image of the department, and may have material impact on costs or service quality within the cost center. Incumbents may be responsible for identifying areas of need and for developing proposals that request funding to fulfill those needs.