5162 Senior Enterprise Systems Administrator


TITLE Senior Enterprise Systems Administrator




IMMEDIATE SUPERVISOR Coordinator of Operations and Systems

MAJOR ADMINISTRATOR Chief Information Officer


The Senior Enterprise Systems Administrator is responsible for the computing environment of all multi-user systems used by both administrative and academic personnel. These systems include, but are not limited to, Windows, iSeries, and UNIX resources that are the direct responsibility of the Computer Services Department. Hardware duties include planning, installation, maintenance, and problem solving of these systems. Other duties may include operator training, network connectivity, interfacing with users, security, establishing user accounts, assigning disk space allocations and other resources, automating user account and resource provisioning, serving as a resource to academic and administrative departments regarding software and hardware, and installing application packages as required.


Education: An Associate’s degree or equivalent is required. A Bachelor’s degree with an emphasis in a computer-related field is preferred.

Experience: A minimum of three years’ experience as a system administrator of a system such as Windows, iSeries, or UNIX, including installing and maintaining the operating system and configuring hardware upgrades, is required. Experience installing third party application software is required. A minimum of two years’ experience is required working in a responsible position with equipment in a networked environment, preferably with Internet access.

Skills: The ability to follow technical instructions, both verbal and written, is required. The ability to solve system-related problems by using diagnostic techniques and protocols is required. Excellent verbal and written communication skills are required. The ability to maintain confidentiality in regard to information processed, stored, or accessed by the systems is required. The ability to work as a team member is required. The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required.

Effort: The job requires working at microcomputer workstations for extended periods of time and regularly lifting and carrying objects weighing up to twenty-five pounds, and occasionally up to fifty pounds.

Other: The twenty-four hour scope of the department requires this position to be available evenings, nights, or weekends to respond to calls regarding questions or problems with the University’s computing systems.


1. Assumes management responsibility for the mini-computing systems, including, but not limited to, Windows, iSeries, and UNIX platforms by serving as the systems administrator of one of the system environments and having supervisory authority in the management of the others.

2. Assures the system integrity of all units maintained by Computer Services by ensuring that both operating system and user file backup procedures to restore equipment that must be rebuilt from corrupted systems follow departmental guidelines and are in place.

3. Contributes to the efficient operation of Computer Services by assisting in training operational staff on how to startup and shutdown systems assigned to Computer Services and coordinating with the Coordinator of User Support in documenting, and/or acquiring vendor documentation material necessary to accomplish this function.

4. Serves as a resource to academic and administrative departments by evaluating software and hardware which might be used, installing software, and providing limited training on this software.

5. Assures the security and integrity of operating systems from intrusion of undesirable access by using all available internal resources provided by the operating system as well as employing third-party solutions.

6. Assures communication and cooperation within Computer Services by providing input from the Enterprise System group to the Coordinator of Operations and Systems about budget, upgrades, staff, software and hardware concerns, and resolving such matters as a team member.

7. Provides for sustained support of all operating systems on a full-time basis by cross training system administrators in order to provide backup within the Enterprise Systems area.

8. Maximizes the resources of Computer Services by automating the establishment of user accounts, assigning disk space allocations and other resources, automating user account interfacing with the existing CAMS system, and coordinating with the Help Desk to reset user passwords.

9.Contributes to the efficient operation of the department by performing the duties of the Coordinator of Operations and Systems as related to Enterprise Systems when assigned when the Coordinator is absent or unavailable.

10. Ensures the availability of computer resources by managing disaster prevention and recovery efforts caused by events like power outages, hardware failures, etc.

11. Contributes to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.

12. Maintains competency and professional currency through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses required by the Coordinator of Operations and Systems.

13. Contributes to the overall success of Computer Services by performing other essential duties and responsibilities as assigned.


The Senior Enterprise Systems Administrator is supervised by the Coordinator of Operations and Systems and supervises the Enterprise System Administrators supporting server environments.




Factor 1: Educational/Experience Requirements of the Job

Level 7 - 1379 Points: A combination of education and experience equivalent to a Level 7 as indicated by the Equivalencies Chart, when permitted by the Minimum Acceptable Qualifications.

Factor 2: Supervisory Responsibility

Level 5 - 1495 Points: Supervision of a work group or department including hiring, training, disciplining, and directing the work of others. At this level the required supervision will likely include general rather than close supervision of others. Typically, the nature of the work may involve the supervision of other supervisors or team or work group leaders, the responsibility for a rather large group of operative employees in non-technical or non-highly skilled areas, or supervision of moderate to large numbers of student workers who perform relatively complicated technical or skilled work. At this level, supervisory responsibilities consume significant amounts of work time and include substantial responsibility for work planning activities.

Factor 3: Skill, Complexity, and Technical Mastery

Level 7 - 2200 Points: Professional knowledge of the principles, concepts, and specialized complicated techniques of a profession. Knowledge of a wide range of information technology methods and procedures and specialized knowledge in one or more specific functions. Knowledge permits the incumbent to provide authoritative advice on difficult assignments such as planning advanced systems. Skill in applying knowledge through analyzing, designing, organizing, and developing major programs, systems, and networks.

Factor 4: Budgetary Control

Level 3 - 579 Points: Jobs at this level are responsible for identifying areas of need and for developing proposals that request funding to fulfill those needs.

Factor 5: Work Environment and Physical Demands

Level 1 - 25 Points: The work environment has only everyday discomforts associated with an office or commercial vehicle. The work area is adequately lighted, heated or cooled, and ventilated. Work is largely sedentary involving mostly sitting with occasional walking, standing, bending, or carrying of small items. No special physical demands are required of the work.

Factor 6: Work Impact and Effect

Level 5 - 3780 Points: Work products or services directly impact the entire university system and the well-being of large numbers of individuals. Typically the work is complex and may involve addressing conventional problems or situations with established methods or resolving critical problems or developing new processes or models to address specific problems. Improperly performed work and/or equipment or software failures produce errors and delays that affect the operations and/or reputations of the entire University. Improperly performed work and/or equipment or software failures may be remedied in the short to medium term, but at very substantial cost of time and resources. The scope of improperly performed work and/or equipment or software failure is system-wide and the nature of the activity requires that emergency repairs be performed.