5256 Information Technology Coordinator, University Libraries

POSITION IDENTIFICATION

TITLE Information Technology Coordinator - University Libraries

CLASSIFICATION NUMBER 5256

GRADE 35

CLASSIFICATION Exempt

IMMEDIATE SUPERVISOR Dean of Library Services

MAJOR ADMINISTRATOR Provost

GENERAL FUNCTION

The Information Technology Coordinator, University Libraries uses advanced professional and technical expertise to provide leadership and guidance to the University Libraries concerning information technology issues and is responsible for the management, supervision, operations, planning, and security of the information technology resources of the University Libraries.

MINIMUM ACCEPTABLE QUALIFICATIONS

Education: A Bachelor’s degree is required; a Master’s degree in Library and Information Science from an ALA-accredited program or another information technology-related field is preferred.

Experience: A minimum of five years of varied educational technology and information technology experience in an academic environment which must include general experience in personal computers and operating systems, server operating systems, network protocols, and enterprise architecture is required. A minimum of three years of comprehensive management experience involving project management, planning, and preparing and managing project budgets is required. At least three years of supervisory experience is required. Experience supporting a wide range of specialized academic and library information technologies is preferred. Experience working in a higher education environment is preferred.

Skills: The ability to effectively manage multiple, complex projects concurrently is required. The ability to work effectively with staff, faculty, administrators, and University personnel at all levels is required. The ability to manage a budget is required. Effective interpersonal, customer service, and team-building skills are required. Strong time management skills, including the ability to multi-task, prioritize, and individually manage a changing workload and schedule are required. Excellent analytical skills and problem-solving ability are required. Demonstrated experience with improving systems and services by integrating a forward-thinking approach is required. Current knowledge and understanding of effective practices for information technology service delivery and support is required. Knowledge and understanding of effective practices for information technology security is required. The ability to maintain confidentiality in regard to information processed, stored, or accessed by the systems is required. The ability to work effectively with a variety of constituencies possessing a wide range of technical knowledge is required. The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required.

Other: The twenty-four hour scope of University operations may result in the need to work evenings, nights, and weekends to support implementations or upgrades and to respond to major issues with information technology operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Works with the dean, unit heads, program directors, and other relevant administrators to identify information technology needs and establish organizational technology priorities, prepares and implements long- and short-range goals and objectives to ensure those needs and priorities are met, manages multiple concurrently assigned projects, including management of personnel, budgetary, and technology resources, and assists in strategic planning and evaluation of the Libraries’s performance and progress toward accomplishment of the goals and objectives.

2. Provides advanced systems administration to the University Libraries by coordinating the design, installation, and management of specialized hardware, software, and equipment used in the University Libraries and supervising technology support staff in the maintenance and support of those technologies.

3. Provides guidance to faculty, staff, and students on the implementation and use of information technology by analyzing user needs, evaluating solution options, making recommendations, developing in-house systems and services, and establishing support resources for the new systems and services.

4. Provides direction and leadership on the information technology aspects of construction projects, including renovations, new construction, and facility design, ensures project activities and outcomes are completed in a manner that meets the goals of constituents, monitors project status and provides status reports to involved parties, and anticipates, identifies, and resolves issues that could interfere with the successful completion of projects.

5. Develops, maintains, and administers the Libraries’s annual technology departmental budgets, oversees fiscal administration and the integrity of capital equipment, provides monthly account management, ensures timely reporting and compliance with institutional requirements for budget development and review, and oversees the design, execution, and effectiveness of internal controls with respect to department and project fiscal management.

6. Supervises assigned Libraries’ technology staff, which may include full-time employees, graduate assistants, and student workers, oversees the selection, professional development, and management of staff, provides training and orientation on departmental and unit policies and procedures, assigns areas of responsibility, supervises work activities, determines staff professional development needs, and evaluates staff performance.

7. Reviews and evaluates information security compliance issues/concerns within the Libraries, ensures that the Libraries are in compliance with the information security rules and regulations of the University, and that Libraries’ practices meet the standards set by the University for compliance with state and federal laws and regulations.

8. Supports program and department accreditations and student learning outcomes by evaluating, recommending, and coordinating approval for equipment and software options to improve student learning and meet future academic needs, and assures the appropriate controls are in place to manage the Libraries’ physical resources, including space planning, equipment and inventory control, and conference room and equipment property maintenance.

9. Initiates, develops, and maintains effective working relationships with all units in the Libraries, external academic and consortial institutions, vendors, and information technology areas, serves as the Libraries’ liaison to Computer Services to coordinate all large-scale technology-based initiatives, policies, and plans, represents the Libraries in activities regarding the development of institutional policy and procedures related to technology, and serves on Libraries, University, and external committees as appropriate.

10. Contributes to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.

11. Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and obtaining certifications and attending training and/or courses required by the Dean.

12. Contributes to the overall success of the University Libraries by performing all other duties as assigned.

SUPERVISION

The Information Technology Coordinator, University Libraries is supervised by the Dean of Library Services and supervises assigned information technology employees of the University Libraries.

OFFICE OF HUMAN RESOURCES

NOVEMBER 2015

JOB FAMILY 3

Factor 1: Educational/Experience Requirements of the Job

Level 10 - 1970 Points: A combination of education and experience equivalent to a Level 10 as indicated by the Equivalencies Chart, when permitted by the Minimum Acceptable Qualifications.

Factor 2: Supervisory Responsibility

Level 4 - 1196 Points: Supervision of a work group including hiring, training, planning, and directing the work of employees. At this level the job often requires close supervision of a rather small number of permanent employees, and/or small numbers of part-time workers, graduate assistants, and/or student workers performing relatively complicated technical or skilled work, and/or other groups of employees at a similar level. At this level it is frequently necessary to train and instruct others, and plan and direct work. Supervisory responsibilities may consume moderate amounts of work time and may include general work planning tasks.

Factor 3: Skill, Complexity, and Technical Mastery

Level 7 - 2200 Points: Professional knowledge of the principles, concepts, and specialized complicated techniques of a profession. Knowledge of a wide range of information technology methods and procedures and specialized knowledge in one or more specific functions. Knowledge permits the incumbent to provide authoritative advice on difficult assignments such as planning advanced systems. Skill in applying knowledge through analyzing, designing, organizing, and developing major programs, systems, and networks.

Factor 4: Budgetary Control

Level 4 - 772 Points: At this level would be jobs in which the incumbent has the responsibility for exercising primary control over a limited budget including developing budgets and distributing budgetary funds.

Factor 5: Work Environment and Physical Demands

Level 2 - 50 Points: The work area is generally adequately lighted and ventilated, but may involve some discomfort such as the moderate noise from machines or occasional uncomfortable temperatures. The work may require some exertion such as frequent standing, considerable walking, frequent bending, kneeling, reaching, and stooping, and may include occasional lifting of moderately heavy objects. Work may require specific but common physical abilities.

Factor 6: Work Impact and Effect

Level 3 - 2340 Points: Work products or services directly impact the operation, accuracy, reliability, acceptability, or design of programs, systems, or equipment, that affect the operation of individual departments or units. The work activity may be complex, but normally involves addressing conventional problems or situations with established methods that allow departments, programs, or units to function properly. Improperly performed work and/or equipment or software failures likely produce significant errors and/or create delays that directly affect the ability of a department, program, or unit to function properly, and the welfare of faculty, students, or others that use the services and/or products of the department, program, or unit. While the scope of improperly performed work and/or equipment or software failure is limited, the nature of the activity may require that emergency repairs be performed.