5199 Information Technology Coordinator - Research and Economic Development and International Programs

POSITION IDENTIFICATION

TITLE Information Technology Administrator - Research, Economic Development and International Programs

CLASSIFICATION NUMBER 5199

GRADE 34

CLASSIFICATION Exempt

IMMEDIATE SUPERVISOR Associate Vice President International Programs

MAJOR ADMINISTRATOR Vice President Research Economic Development and International Programs.

GENERAL FUNCTION

The Information Technology Administrator, Research, Economic Development and International Programs (RED) is responsible for technical operations of the academic, administrative, and research departments of Research, Economic Development and International Programs. Responsibilities include installation, maintenance, and upgrades for servers, desktop computers, registration gateways, data storage, and classroom, lab, and research technology infrastructure. The Information Technology Administrator, RED provides support for users of web systems and instructional technology software and provides general academic and office user support.

MINIMUM ACCEPTABLE QUALIFICATIONS

Education: A Bachelor’s degree or an equivalent combination of education and experience as outlined in the Job Family 3 Knowledge Equivalencies is required.

Experience: At least two years of experience in installing, maintaining, and upgrading personal computers, hardware, software applications, and servers is required. At least two years of experience involving project management, planning, preparing project cost estimates, and supervision is required. Experience supporting a wide range of academic and research equipment is required. Experience working in a higher education environment is preferred. Experience with noncredit registration systems and databases (Aceware, Aceweb, and Peoplesoft) and scientific monitoring equipment is preferred.

Skills: The ability to effectively manage multiple, complex projects concurrently is required. Effective interpersonal, customer service, and team-building skills are required. Time management skills, including the ability to multi-task, prioritize, and individually manage a changing workload and schedule, are required. Effective analytical skills and problem-solving ability are required. Knowledge and understanding of effective practices for IT service delivery support, and security is required. The ability to maintain confidentiality in regard to information processed, stored, or accessed by the systems is required. The ability to work effectively with a variety of constituencies possessing a wide range of technical knowledge is required. The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required.

Other: The twenty-four hour scope of RED operations may result in the need to work evenings, nights, and weekends to support implementations or upgrades and to respond to major issues with research compliance monitoring systems.

Effort: The job requires working at microcomputer workstations for extended periods of time and regularly lifting and carrying objects weighing up to twenty-five pounds, and occasionally up to fifty pounds.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Serves as the information technology point of contact for divisional resources, coordinates with the division’s departments and departments external to the division including, but not limited to Computer Services and external technology and equipment vendors, and works with University assets at campuses overseas to ensure licensing compliance and advice on technology purchases.

2. Serves as a resource to the division’s academic, research, and administrative departments regarding software and hardware, including installation, maintenance, and upgrades, interfaces with users to determine support needs, and provides training on software.

3. Works with department heads and other relevant administrators to identify information technology needs and establish technology priorities, helps to ensure that those needs and priorities are met by preparing long- and short-range technology plans, manages multiple concurrently assigned projects, including personnel, budgetary, and technology resources, and assists in the evaluation the division performance and progress toward accomplishment of the goals and objectives.

4. Plans, implements, and documents information technology systems, serves as project leader to guide systems through planning, testing, and implementation, provides ongoing support to users through maintenance and troubleshooting of these systems, and provides staff training for new systems.

5. Helps to ensure the availability of computer resources by assisting with disaster prevention and recovery efforts caused by events like power outages, hardware failures, etc. and backs up all files to facilitate system restoration.

6. Assures the security of server systems by managing security protocols within University guidelines, including but not limited to, passwords, files, and the operating system, reviews and evaluates information security compliance issues/concerns within division, ensures that the division is in compliance with the information security rules and regulations of the University relative to state and federal compliance issues.

7. Uses scripting tools to automate system administration tasks and ensures production web sites are in compliance with University design and functional standards and guidelines.

8. Prepares specifications for equipment, interfaces with vendors, and ensures that maintenance contracts for designated equipment are secured and renewed in a timely manner.

9. Serves on appropriate committees to support the missions of the Division and the University.

10. Contributes to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.

11. Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses as needed.

12. Contributes to the overall success of the division by performing all other essential duties as assigned.

SUPERVISION

The Information Technology Administrator, Research, Economic Development and International Programs is supervised by the Associate Vice President of International Programs and supervises full- and part-time employees.

OFFICE OF HUMAN RESOURCES

SEPTEMBER 2015

JOB FAMILY 3

Factor 1: Educational/Experience Requirements of the Job

Level 7 - 1379 Points: A combination of education and experience equivalent to a Level 7 as indicated by the Equivalencies Chart, when permitted by the Minimum Acceptable Qualifications.

Factor 2: Supervisory Responsibility

Level 4 - 1196 Points: Supervision of a work group including hiring, training, planning, and directing the work of employees. At this level the job often requires close supervision of a rather small number of permanent employees, and/or small numbers of part-time workers, graduate assistants, and/or student workers performing relatively complicated technical or skilled work, and/or other groups of employees at a similar level. At this level it is frequently necessary to train and instruct others, and plan and direct work. Supervisory responsibilities may consume moderate amounts of work time and may include general work planning tasks.

Factor 3: Skill, Complexity, and Technical Mastery

Level 6 - 1900 Points: Advanced knowledge of a wide range of information technology methods and procedures including those regarding systems life cycles and systems application development. Knowledge permits the employee to plan and carry out a variety of assignments, modify standard practices, solve diverse software and hardware problems, and adapt precedents to accommodate specialized requirements and meet a wide variety of business objectives.

Factor 4: Budgetary Control

Level 3 - 579 Points: Jobs at this level are responsible for identifying areas of need and for developing proposals that request funding to fulfill those needs.

Factor 5: Work Environment and Physical Demands

Level 2 - 50 Points: The work area is generally adequately lighted and ventilated, but may involve some discomfort such as the moderate noise from machines or occasional uncomfortable temperatures. The work may require some exertion such as frequent standing, considerable walking, frequent bending, kneeling, reaching, and stooping, and may include occasional lifting of moderately heavy objects. Work may require specific but common physical abilities.

Factor 6: Work Impact and Effect

Level 3 - 2340 Points: Work products or services directly impact the operation, accuracy, reliability, acceptability, or design of programs, systems, or equipment, that affect the operation of individual departments or units. The work activity may be complex, but normally involves addressing conventional problems or situations with established methods that allow departments, programs, or units to function properly. Improperly performed work and/or equipment or software failures likely produce significant errors and/or create delays that directly affect the ability of a department, program, or unit to function properly, and the welfare of faculty, students, or others that use the services and/or products of the department, program, or unit. While the scope of improperly performed work and/or equipment or software failure is limited, the nature of the activity may require that emergency repairs be performed.