TITLE Technology Coordinator, College of Health and Human Services
CLASSIFICATION NUMBER 5198
IMMEDIATE SUPERVISOR Dean, College of Health and Human Services
MAJOR ADMINISTRATOR Provost
The Technology Coordinator, CHHS uses advanced professional and technical expertise to provide leadership and guidance to the College concerning health and medical information technology issues and is responsible for the management, supervision, operations, planning, and security of the health and medical information technology resources of the CHHS.
MINIMUM ACCEPTABLE QUALIFICATIONS
Education: A Bachelor’s degree in instructional technology, information technology, or an information or educational technology-related field is required; a Master’s degree in an educational technology-related field is preferred.
Experience: A minimum of five years of varied educational technology and information technology experience in an academic environment which must include general experience in personal computers and operating systems, server operating systems, network protocols and enterprise architecture is required. A minimum of three years of comprehensive management experience involving project management, planning, and preparing and managing project budgets is required. At least three years of supervisory experience is required. Experience supporting a wide range of specialized academic, clinical, research, and human patient simulation equipment is required. Experience working in a higher education environment is preferred.
Skills: The ability to effectively manage multiple, complex projects concurrently is required. The ability to work effectively with staff, faculty, administrators, and University personnel at all levels is required. The ability to manage a budget is required. Effective interpersonal, customer service, and team-building skills are required. Strong time management skills, including the ability to multi-task, prioritize, and individually manage a changing workload and schedule are required. Excellent analytical skills and problem-solving ability are required. Knowledge and understanding of effective practices for information technology service delivery and support is required. Knowledge and understanding of effective practices for information technology security is required. The ability to maintain confidentiality in regard to information processed, stored, or accessed by the systems is required. The ability to work effectively with a variety of constituencies possessing a wide range of technical knowledge is required.
The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required.
Other: The twenty-four hour scope of University operations may result in the need to work evenings, nights, and weekends to support implementations or upgrades and to respond to major issues with information technology operations.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Works with the dean, department heads, program directors, and other relevant administrators to identify educational, health, and medical technology needs and establish organizational technology priorities, prepares long- and short-range goals and objectives to ensure those needs and priorities are met, manages multiple concurrently assigned projects, including management of personnel, budgetary, and technology resources, and assists in strategic planning and evaluation of the College’s performance and progress toward accomplishment of the goals and objectives.
2. Provides advanced systems administration to the College by coordinating the design, installation, and management of specialized medical, health, and educational hardware, software, and equipment used in clinics and academic research and simulation laboratories and supervising technology support staff in the maintenance and support of specialized educational, health, and medical, and equipment.
3. Provides guidance to faculty, staff, and students on the implementation and use of specialized health, educational, and medical technology by analyzing user needs, evaluating solution options, making recommendations, developing in-house systems and services, and establishing support resources for the new systems and services.
4. Provides direction and leadership on special projects, including renovations, new construction, and medical clinic and laboratory design, ensures project activities and outcomes are completed in a manner that meets the goals of constituents, monitors project status and provides status reports to involved parties, and anticipates, identifies, and resolves issues that could interfere with the successful completion of projects.
5. Develops, maintains, and administers the College’s annual technology departmental budgets, oversees fiscal administration and the integrity of capital equipment, provides monthly account management, ensures timely reporting and compliance with institutional requirements for budget development and review, and oversees the design, execution, and effectiveness of internal controls with respect to department and project fiscal management.
6. Supervises CHHS technology staff, including full-time employees, graduate assistants, and student workers, oversees the selection, professional development, and management of staff, provides training and orientation on departmental and unit policies and procedures, assigns areas of responsibility, supervises work activities, determines staff professional development needs, evaluates staff performance, and serves on College search committees as appropriate.
7. In partnership with the University of Missouri-Kansas City PharmD program, oversees the maintenance of distance course delivery technology.
8. Reviews and evaluates information security compliance issues/concerns within the College, ensures that the College is in compliance with the information security rules and regulations of the University, and that College practices meet the standards set by the University for compliance with state and federal laws and regulations.
9. Supports program and department accreditations and student learning outcomes by evaluating, recommending, and coordinating approval for equipment and software options to improve student learning and meet future academic needs, and assures the appropriate controls are in place to manage the College’s physical resources, including space planning, equipment and inventory control, and conference room and equipment property maintenance.
10. Initiates, develops, and maintains effective working relationships with all departments in the College, external academic and medical institutions, vendors, information technology areas, and medical clinics within the University, serves as the College’s liaison to Computer Services to coordinate all large-scale technology-based initiatives, policies, and plans, represents the College in activities regarding the development of institutional policy and procedures related to technology, and serves on College, University, and external committees as appropriate.
11. Contributes to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.
12. Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and obtaining certifications and attending training and/or courses required by the Dean.
13. Contributes to the overall success of the College of Health and Human Services by performing all other duties as assigned.
The Technology Coordinator is supervised by the Dean, College of Health and Human Services and supervises all information technology employees of the College of Health and Human Services.
OFFICE OF HUMAN RESOURCES
JOB FAMILY 3
Factor 1: Educational/Experience Requirements of the Job
Level 10 - 1970 Points: A combination of education and experience equivalent to a Level 10 as indicated by the Equivalencies Chart, when permitted by the Minimum Acceptable Qualifications.
Factor 2: Supervisory Responsibility
Level 4 - 1196 Points: Supervision of a work group including hiring, training, planning, and directing the work of employees. At this level the job often requires close supervision of a rather small number of permanent employees, and/or small numbers of part-time workers, graduate assistants, and/or student workers performing relatively complicated technical or skilled work, and/or other groups of employees at a similar level. At this level it is frequently necessary to train and instruct others, and plan and direct work. Supervisory responsibilities may consume moderate amounts of work time and may include general work planning tasks.
Factor 3: Skill, Complexity, and Technical Mastery
Level 7.5 - 2350 Points: Skill, complexity, and technical mastery is somewhat above the requirements for a level 2200, but somewhat below the skill, complexity, and technical mastery requirements at level 2500.
Factor 4: Budgetary Control
Level 4 - 772 Points: At this level would be jobs in which the incumbent has the responsibility for exercising primary control over a limited budget including developing budgets and distributing budgetary funds.
Factor 5: Work Environment and Physical Demands
Level 2 - 50 Points: The work area is generally adequately lighted and ventilated, but may involve some discomfort such as the moderate noise from machines or occasional uncomfortable temperatures. The work may require some exertion such as frequent standing, considerable walking, frequent bending, kneeling, reaching, and stooping, and may include occasional lifting of moderately heavy objects. Work may require specific but common physical abilities.
Factor 6: Work Impact and Effect
Level 4 - 3060 Points: Work products or services directly impact the work of other professionals, the development and operation of programs, affect major activities across units, and/or impact the well-being of large numbers of individuals. Typically the work is complex and may involve addressing conventional problems or situations with established methods or resolving critical problems or developing new processes or models to address specific problems. Improperly performed work and/or equipment or software failures produce errors and delays that affect the operations and/or reputations of multiple or critical departments, programs, or units, and individuals. Improperly performed work and/or equipment or software failures may be remedied in the short to medium term, but at substantial cost of time and resources. The scope of improperly performed work and/or equipment or software failure is large and the nature of the activity requires that emergency repairs be performed.