2609 India Operations Specialist


TITLE India Operations Specialist




IMMEDIATE SUPERVISOR Associate Vice President for International Programs

MAJOR ADMINISTRATOR Vice President for Research and Economic Development and International Programs


The India Operations Specialist provides a variety of support services for India Program administrators, faculty, and students. The India Operations Specialist provides support for visiting faculty and students from India. The India Operations Specialist serves as a liaison between Missouri State University administrators and higher education administrators in India regarding contracts, agreements, and financial documents by providing translation, clarification, and cultural context for Indian business documents and practices.


Education: A Master’s degree is required.

Experience: Administrative experience working with Indian students in an institution of higher education is required. Experience living in India for at least five years is required.

Skills: Verbal and written fluency in both English and Hindi is required; effective verbal and written communication skills are required. Demonstrated skill using Microsoft Office applications is required. Effective interpersonal skills are required. Supervisory skills are required. An understanding of both U.S. and Indian culture and customs is required. An understanding of both U.S. and Indian higher education administration and finance is required. The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required.

Other: A valid Missouri driver’s license is required. The scope of the position requires the ability to work weekends and flexible hours.


1. Provides tutoring and instruction in English and cultural instruction and support for visiting Indian faculty from a variety of academic disciplines (e.g., music, art, science, business).

2. Provides tutoring and instruction in English and cultural instruction and support for Indian students enrolled in various academic programs at Missouri State University.

3. Assists the Associate Vice President for International Programs in development of new academic programs designed for Indian students by providing information about the structure and nature of Indian educational institutions and assisting in creating presentations and business plans for presentation to Indian education administrators.

4. Assists with the development and management of Indian contracts with international partner universities.

5. The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required.

6. Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses as directed by the supervisor.

7. Helps ensure the success and growth of Missouri State University’s International Programs by performing all other duties as assigned.


The Indian Operations Specialist is supervised by the Associate Vice President for International Programs.


MARCH 2015


Factor 1: Professional Knowledge, Skill, and Technical Mastery

Level 2 - 900 Points: Entry-level professional knowledge of the principles, concepts, practices, and methods of non-technical administrative and managerial functions. Knowledge permits the employee to carry out basic recurring tasks and routine portions of assignments or to carry out less demanding professional elements of assignments in areas including communications, social sciences, art and design, education, and related functions while gaining in familiarity with the University's policies and goals, business practices and/or accounting systems. This level of knowledge permits the employee to schedule and carry out the steps of a limited operation or project to complete stages of a multi-phase project. Knowledge at this level is typically acquired through a combination of formal education and/or training and experience that includes a requirement for a college degree in an unspecified field or a specific background in a non-technical area. Knowledge requirements may also include a limited amount of related work experience.

Factor 2: Supervisory Responsibility

Level 1 - 50 Points: Typically, little, if any, supervision of others is required. The job may require irregular but occasional responsibility to direct the work of student workers and/or temporary or part-time workers. The nature of supervision is largely confined to assigning tasks to others and does not include a full range of supervisory responsibilities. The amount of time spent on directing the work of others is normally a small portion of total work time.

Factor 3: Interactions with Others

Level 4 - 500 Points: Interactions with others are somewhat unstructured. The purpose may be to influence or motivate others, to obtain information, or to control situations and resolve problems. Interactions may be with individuals or groups of co-workers, students, or the general public, may be moderately unstructured, and may involve persons who hold differing goals and objectives. Individuals at this level often act as a liaison between groups with a focus on solving particular unstructured problems. Interactions at this level require considerable interpersonal skill and the ability to resolve conflict.

Factor 4: Job Controls and Guidelines

Level 2 - 250 Points: The employee carries out a group of procedures using the general methods and desired results indicated by the supervisor. Typically, standard operating procedures, handbooks, and/or reference manuals exist for most procedures, but the employee must select from the most appropriate of several guidelines and make minor adjustments to methods. Unforeseen situations are normally referred to others for resolution. Assignments are related in function and objective, but processes, procedures, or software varies from one assignment to another. Based on the assignment, the employee uses diverse, but conventional, methods, techniques, or approaches. Employees in jobs at this level may perform work that is moderately complex, but normally performed within a fairly narrow and specific functional area.

Factor 5: Managerial Responsibility

Level 2 - 400 Points: Work involves services including collecting, processing, and disseminating information and providing advice to others. Work activities may be complex and likely affect the accuracy, reliability, or acceptability of further processes or services to the extent that others rely on the advice given in order to make decisions. Work activities typically affect the efficiency of the department but have relatively minor effects on operations within the cost center. Individuals in jobs at this level are often responsible for actively documenting, monitoring, and controlling expenditures. Incumbents may recommend minor expenditures, but have no substantive authority over budgets.