5110 Software Specialist


TITLE Software Specialist




IMMEDIATE SUPERVISOR Coordinator, Marketing, Strategic Communications and External Relations

MAJOR ADMINISTRATOR Dean, College of Business


The Software Specialist provides primary support to the Coordinator, Marketing, Strategic Communications and External Relations in all areas related to marketing and communication for the College. The Software Specialist provides software, graphic design, publishing, and printing support for faculty within the College.


Education: Completion of college courses that are equivalent to an Associate’s degree are required; courses are to include the following: microcomputer word processing, spreadsheet, and database packages, graphic design, desktop publishing applications, operating systems and utilities on microcomputers; computer operations. A Bachelor’s degree, with an emphasis in a computer-related field, is preferred.

Experience: At least one year of experience in public relations, marketing, a computer-related, or business field is required. Experience in database management, word-processing, software management, and desktop publishing is required. Experience with social media management and graphic design is preferred.

Skills: Exceptional interpersonal, verbal, and written communication skills are required. A working knowledge of various computer software applications including but not limited to Word, Excel, PowerPoint, InDesign, Illustrator, Publisher, and Photoshop is required. The ability to work independently as well as plan, execute, and complete a wide variety of large, long term projects is required. The ability to balance multiple priorities and meet tight deadlines is required. The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required.

Other: The job requires some evening and weekend hours as well as long periods of keyboarding and viewing a computer monitor.


1. Provides primary support for the Coordinator, Marketing, Strategic Communications and External Relations in all areas related to marketing, external relations, and communication for the college.

2. Assists with social media management and maintenance for all College of Business (COB) social media accounts, including, but not limited to, Facebook, Twitter, LinkedIn, Instagram, YouTube, and Hootsuite.

3. Assists with COB special event planning and execution.

4. Assists with software and database management as needed for communication with students and alumni.

5. Maintains a working level knowledge of Photoshop, InDesign, and Illustrator and works to advance skills in these programs.

6. Maintains software skills necessary to maintain layout and operable status of Glass Hall television monitors and works with the College’s Instructional Technology Support Specialist to resolve any technical issues.

7. Maintains the appearance of all bulletin boards throughout Glass Hall through bi-weekly monitoring.

8. Assists in the maintenance of all COB webpages.

9. Supports faculty in the College to fulfill their responsibilities in teaching, research, and service by providing assistance with advanced document design, graphic design, and printing services in a timely manner.

10. Supports COB student organizations with advanced document design, graphic design, and printing services for competitions, conferences, or other special events with an external focus.

11. Maintains a thorough knowledge of University policies, procedures, and operations and an understanding of the University’s role within the community.

12. Promotes a positive image of the College and the University on campus and within the community.

13. Contributes to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.

14. Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses required.

15. Supports the College of Business by performing all other duties as assigned.


The Software Specialist is supervised by the Coordinator, Marketing, Strategic Communications and External Relations of the College of Business Administration.




Factor 1: Professional Knowledge, Skill, and Technical Mastery

Level 1 - 500 Points: Knowledge of principles, processes, methods, and procedures associated with a limited range of healthcare, technical, scientific, administrative support, communications, or social science program objectives or common problems. Knowledge permits the employee to complete routine medical and healthcare procedures, common administrative support tasks, operate basic equipment and instruments, carry out a variety of interrelated tasks and recurring assignments, assist individuals, answer common questions, and/or elicit information from a variety of sources. Professional knowledge, skill, and technical mastery at this level are typically acquired through a combination of formal education and/or training and experience beyond a high school diploma.

Factor 2: Supervisory Responsibility

Level 2 - 130 Points: Regular, but limited, supervision, training, or directing the work assignments of (a) small numbers of student, part-time or temporary workers, or (b) one or more permanent, full-time employees. The nature of supervision is largely confined to scheduling work and assigning tasks. Supervision at this level typically does not include a full range of supervisory responsibilities, and supervisory duties typically do not consume a large portion of the work day.

Factor 3: Interactions with Others

Level 3 - 250 Points: The purpose of interactions is to advise or counsel others to solve recurring and structured problems, and/or to plan or coordinate work efforts with other employees who are working toward common goals in situations where relationships are generally cooperative. Interactions are moderately structured and routine and may involve employees in different functions, students, and/or the general public. These types of interactions require normal interpersonal skills.

Factor 4: Job Controls and Guidelines

Level 2 - 250 Points: The employee carries out a group of procedures using the general methods and desired results indicated by the supervisor. Typically, standard operating procedures, handbooks, and/or reference manuals exist for most procedures, but the employee must select from the most appropriate of several guidelines and make minor adjustments to methods. Unforeseen situations are normally referred to others for resolution. Assignments are related in function and objective, but processes, procedures, or software varies from one assignment to another. Based on the assignment, the employee uses diverse, but conventional, methods, techniques, or approaches. Employees in jobs at this level may perform work that is moderately complex, but normally performed within a fairly narrow and specific functional area.

Factor 5: Managerial Responsibility

Level 3 - 850 Points: Work involves providing significant support services to others both within and outside of the department that substantially influences decision-making processes. Work activities are complex and others rely on the accuracy and reliability of the information, analysis, or advice to make decisions. Work activities have a direct, but shared, impact on further processes or services, affect the overall efficiency and image of the department, and may have material impact on costs or service quality within the cost center. Incumbents may be responsible for identifying areas of need and for developing proposals that request funding to fulfill those needs.