5017 Distance Learning Engineer


TITLE Distance Learning Engineer




IMMEDIATE SUPERVISOR Associate Provost, Access and Outreach



The Distance Learning Engineer is responsible for operation, maintenance, and repair on all distance learning delivery systems employed by Access and Outreach. Systems currently include ITV classrooms (two-way, compressed video for interactive classrooms) in multiple locations throughout southwest Missouri, cable television distribution via public, educational access, and private campus channels, satellite downlinking facilities, and videotape production and post-production equipment. The Distance Learning Engineer has maintenance responsibilities for computer-based media systems, with and without desktop video components. The Distance Learning Engineer demonstrates, trains, and offers technical advice to faculty, staff, and student employees in the operation and maintenance of the systems described above.


Education: An Associate Degree,or equivalent work experience plus completion of accredited electronics courses, or military training and experience in electronics is required.

Experience: At least one year of work experience in servicing, installing, maintaining, and troubleshooting audio and video equipment is required. Experience in installing, maintaining, and troubleshooting video/audio distribution systems is required. Experience with computer-based management of technical systems, two-way compressed video systems, and telecommunication-based (telephone) systems is preferred.

Skills: Skill in the use of electronic test equipment and hand tools, as well as basic mechanical and electrical abilities are required. The ability to operate equipment in the aforementioned delivery systems is required. Computer competency is required. Excellent oral and written communication skills are required. The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required.  Supervisory skills are preferred.

Effort: Must be able to lift and carry equipment and materials weighing up to sixty pounds and to climb ladders to a height of twenty feet. Must have visual and audio acuity within normal ranges.

Other: The position involves regularly working a later shift which extends into the evening hours in order to provide technical support when classes occur; some weekend work will be required.


1. Assists Access and Outreach to achieve its distance learning objectives by maintaining the operational conditions of various media delivery systems, including ITV Bearnet, satellite downlink, the Campus Television Network (CTN), educational access channel with the Springfield cable system, telecourse production and post-production systems and other related, media-based production equipment (video codecs, audio conferencing equipment, ISDN network modules, other telcom equipment such as CSUs and DSUs, television sets, video cameras, VHS and S-VHS videotape recorders, wired and wireless microphones, audio and video mixers, distribution amplifiers and control equipment, satellite reception equipment, frequency agile modulators, computer/server control systems, and associated equipment).

2. Ensures the completeness of repairs made on media equipment by diagnosing failures, initiating appropriate corrective action, verifying proper operation and installation of repaired components, and evaluating, recommending, and administering the repair process with organizations outside the University.

3. Ensures that new equipment is ready for use by receiving, inventorying, testing, connecting, and installing new equipment.

4. Facilitates the use of distance learning systems by providing training to faculty and staff and assisting in the creation of print and web-based materials with text and graphics to supplement presentation.

5. Helps to assure the maximum utilization and support for distance learning by working cooperatively and collaboratively with other University departments, investigating and recommending new technologies, assisting in the design and purchase decisions of new equipment and systems to enhance, upgrade, and advance the University’s distance learning systems.

6. Contributes to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.

7. Remains competent and current through self-directed professional reading, developing contacts with colleagues, attending professional development courses, and attending training and/or courses required.

8. Contributes to the success of Access and Outreach by performing all other essential duties as directed.


The Distance Learning Engineer is supervised by the Associate Provost for Access and Outreach and may supervise part time and student employees for media distribution systems (BearNet ITV, educational access delivery, satellite downlink, and the Campus Television Network).




Factor 1: Educational/Experience Requirements of the Job

Level 5 - 985 Points: A combination of education and experience equivalent to a Level 5 as indicated by the Equivalencies Chart, when permitted by the Minimum Acceptable Qualifications.

Factor 2: Supervisory Responsibility

Level 2 - 598 Points: Irregular but occasional responsibility to direct the work of student workers and/or temporary or part-time workers. At this level are jobs in which the incumbent may be asked to supervise small numbers of student workers, graduate assistants, or part-time employees, but the supervisory work is irregular or infrequent. The nature of supervision is largely confined to assigning tasks to others and does not include a full range of supervisory responsibilities.

Factor 3: Skill, Complexity, and Technical Mastery

Level 4 - 1300 Points: Knowledge of information technology such as could be acquired through experience or classroom-based course work in either vendor-focused or technology specific training such as Oracle, HTML, Java, or Extensible Markup Language. Knowledge permits the employee to carry out routine assignments and to gain familiarity with operating systems, equipment, software, and business goals of the University. Alternatively, knowledge of established processes, methods, and techniques, as well as practical knowledge of a few specific technical and scientific principles. Alternatively, advanced knowledge of a skilled trade to solve unusually complex problems. Knowledge permits the employee to schedule and carry out the steps of a limited operation or project to complete important stages in a multi-step project.

Factor 4: Budgetary Control

Level 2 - 386 Points: Individuals in jobs at this level actively document, monitor, and control expenditures. At this level incumbents may recommend minor expenditures but have no real authority over budgets.

Factor 5: Work Environment and Physical Demands

Level 2 - 50 Points: The work area is generally adequately lighted and ventilated, but may involve some discomfort such as the moderate noise from machines or occasional uncomfortable temperatures. The work may require some exertion such as frequent standing, considerable walking, frequent bending, kneeling, reaching, and stooping, and may include occasional lifting of moderately heavy objects. Work may require specific but common physical abilities.

Factor 6: Work Impact and Effect

Level 2 - 1620 Points: Work products or services impact the accuracy, reliability, or acceptability of further processes or services. Work activities may be complex, but normally involve addressing conventional problems or situations with established methods to supply departments, programs, classes, or units with information, software, or equipment they use to perform their work. Improperly performed work and/or equipment or software failures affect performance, create delays, and/or otherwise affect the welfare of programs or individuals. While improperly performed work and/or equipment or software failures have significant effects, the effects are more often inconvenient rather than severe and impact relatively few people. Improperly performed work and/or equipment or software failures are normally correctable in the short-to-medium term with relatively minor costs and delays, but emergency repairs are typically unavailable.